The latest Shared Services & Outsourcing Week London (now SSOW Autumn) was an unforgettable event, brimming with energy and forward-thinking discussions that are shaping the future of our industry. From exploring the practical applications of AI to delving into functional transformation, GPO strategies, and the evolving GBS model, the week was packed with insights that matter.

Now, we’re thrilled to share the SSOW London Post-Show Report, which offers exclusive highlights, including:

• Detailed Attendee Breakdown: Get a complete view of our audience, including geographic distribution, seniority levels, industry representation, and the companies that joined us.
• Exclusive Survey Insights: Leverage data from 300+ attendees to benchmark your strategies and stay ahead of the curve.
• Session Highlights: Relive the most impactful and exciting discussions from the event.
• Key Takeaways: Discover the top three themes that defined the event and their implications for your organisation.
• A Look Ahead: Gain a sneak peek at what’s next for Shared Services & Outsourcing Week.

Don’t miss this opportunity to tap into the future of shared services and outsourcing!

As Global Business Services evolves from a cost centre to a value engine, the need for true end-to-end ownership has become non-negotiable. But how can GPOs and GBS leaders create and prove that value to their CXOs? This report provides all the data you need to understand the true state of end-to-end capabilities across European SSOs.

Inside this intereactive report, you’ll discover:

• The processes GPOs are most commonly responsible for
• Which process optimisation strategies are delivering real results
• Where SSOs are seeing the greatest ROI from data analytics
• How much of GBS activity is tied to revenue generation vs cost savings
• The top barriers to entering new revenue streams
• The most in-demand skills in today’s GBS teams
• What future team capabilities will be required to stay competitive
• How AI is being structured and deployed in GBS operations

And a lot more!

This isn’t just another report — it’s a data-driven roadmap for building a value-led GBS model. Access your copy today

How do you move beyond efficiency to deliver measurable, enterprise-wide impact? In this exclusive interview, Damilola Atoyegbe, Finance Manager & EMEA Regional Process Owner C2C at Baxter International Inc., shares how his team are redefining GBS to drive strategic value across the business – not just for the CFO, but for the entire C-suite.

Download to learn more about:

• How to make GBS a true enterprise partner through data, storytelling, and executive alignment
• The real meaning of end-to-end in a complex, cross-functional environment—and how to embed it at scale
• Practical strategies for maintaining delivery while evolving your GBS model with automation, S/4HANA, and AI
• What it takes to earn trust, drive change, and build lasting alignment across silos
• How agile operating models and ruthless prioritisation are helping teams do more with less

If you're a GBS or shared services leader navigating rising expectations, digital transformation, or alignment challenges, this interview offers immediate, actionable insights from someone in the exact same position as you.

This is real talk from a real practitioner, and it could shape how you lead your next transformation. Download now to accelerate your GBS journey toward strategic, end-to-end value!

At SSOW Autumn 2025, we’re not just celebrating success – we’re confronting failure head-on. In this exclusive case study, Lubnah Alam, Director of Finance Operations at EG Group, shares a raw and revealing account of two major transformation projects that went off the rails. From ERP chaos to leadership missteps, this is a story of what happens when ambition outpaces alignment – and how the toughest lessons often become the most valuable.

Discover how a project disaster became a turning point in leadership, strategy, and execution. Whether you're leading a transformation or recovering from one, this is essential reading for anyone serious about delivering real, measurable value in GBS.

Download the full interview and learn how to turn your own project nightmare into a leadership breakthrough!

With the rapidly evolving technological landscape and the increasing pressure to explore the true power of Generative AI, leaders in the GBS and shared services industry are yet again facing a stern test of their ability to evolve and transform. The only way for our leaders to stay relevant is to keep pushing the envelope, and this is exactly what this case study explores.

As AI is now no longer a futuristic concept, but a tangible reality driving significant change. So, this case study highlights two success stories and projects from two industry leaders that leveraged AI to overcome challenges, streamline operations and enhance efficiency. Through the experiences of Marc Ferre Hausmann, Managing Director, Global Business Services Barcelona, Bayer and Irfan Ali, Director, Digital, Automation & Innovation, Bosch Service Solutions we delve into the practical applications, key lessons learned and the transformative impact of AI on their respective organisations.

Download this case study to learn how to:

Download this case study to learn how to:

• Automate and Streamline Processes: learn how leveraging AI can automate routine tasks and enhance operational efficiency, freeing up resources for more strategic activities.
• Implement AI Strategically: understand the importance of identifying the right use cases, upskilling your team, and integrating AI with existing systems through pilot testing and continuous improvement.
• Overcome Implementation Challenges: discover strategies to tackle technical integration, language accuracy, and user adoption challenges by conducting rigorous testing, refining AI models, and ensuring user acceptance.
  

In the dynamic world of GBS, aligning the multifaceted aspects of transformation with the overarching vision of the organisation is paramount. If you are looking for game-changing transformation strategies that can revolutionise your GBS alignment with enterprise objectives, then look no further.

For this road map, we spoke with John Dawber, Corporate Vice President & Managing Director – Global Business Services, Novo Nordisk where he shared his insights, strategies and practical advice about how to master the art of creating your shared services and GBS arsenal.

With more than 25 years of expertise in the pharmaceutical and healthcare sectors, John has a demonstrated track record of fostering business expansion and achieving beneficial outcomes for both the organisation and its clients.

Download this piece and discover the importance of:

Download this piece and discover the importance of:

• Employee Engagement: prioritising employee satisfaction is fundamental to achieving and exceeding organisational goals.
• Trust-Building: cultivating trust with stakeholders is a foundational principle that enables progress and the attainment of high-value work.
• Cultural Integrity: upholding a strong organisational culture, particularly during growth phases, is vital for maintaining leadership and spurring motivation.
  

With the rapidly evolving technology landscape and the increased pressure to explore the true power of Generative AI, leaders in the GBS and shared services industry are yet again facing a test of their ability to evolve and transform.

This challenge is not just about integrating new technology into existing systems, but about reimagining the way we work, reshaping business models and redefining the future of the industry. It is about the ability to evolve, transform and lead in a world that is constantly changing – and it is a test that our leaders are facing head-on.

As part of our commitment to bringing you the most relevant and insightful content, this exclusive interview series will delve into the experiences, insights and perspectives of those at the forefront of this industry transformation. For the third instalment of this series, we interviewed one of the new faces on the GBS scene, Aneta van den Kieboom, SVP Head of Global Shared Services, RHI Magnesita to get her perspective on the biggest challenges he is currently facing, the qualities necessary to be an effective leader, the biggest trends in the industry right now, plus much more!

Download this interview to learn more about:

• The biggest challenges the industry and RHI Magnesita are currently facing
• The qualities necessary to be an effective leader
• The biggest trends in the GBS and Shared Services industry