Driving End-to-End Transformation Through GBS 

At Shared Services & Outsourcing Week Autumn, join 350+ shared services, GBS and transformation leaders to explore how the next generation of operating models is being designed, implemented and scaled.

What's new for 2026?

• 👥 People & Culture Clinic: An immersive forum for leaders to openly discuss key people and culture challenges with peers
• 🔄 E2E Operating Models Keynotes: Hear from industry leaders on their examples of implementing E2E operating models that are agile & resilient in uncertain times
• 🤖 Agentic Shift Keynotes: Compelling case studies and visionary perspectives on harnessing Agentic AI to deliver true end-to-end GBS transformation
• 📈 Next Gen ERP & Data: Real-world success stories that focus on the importance of data foundations before AI implementation
• 🧭 Managing Change & Transformation:  A deep dive into the leadership mindset, stakeholder alignment, and change capabilities required to thrive in today's complex enterprise landscape
• ⚡ Innovation Zone – Pavilion Stage:  A showcase of cutting-edge tech, AI, and automation delivering real, end-to-end business outcomes
• 💡 R2R Leaders Programme:  A dedicated half-day experience designed specifically for Record-to-Report leaders

Download the full event guide for more information >

The 19th Annual Shared Services & Outsourcing Week Autumn brought together over 350 senior GBS and shared services leaders to explore what’s next for end-to-end value creation and intelligent operations in GBS. Whether you joined us in person or are catching up post-event, our Post-Show Report captures the insights that mattered most. Inside the report, you’ll find:

✔️ A full audience overview and event statistics

✔️ Key session highlights – including our most attended sessions on real-time intelligence and agentic AI in GBS

✔️ The top 8 event takeaways you can plug straight into your 2026 strategy

✔️ Unfiltered feedback and testimonials from fellow delegates

Download the Post-Show Report to revisit the standout moments and stay ahead of what’s shaping the future of shared services and GBS.

Want to know who was at the event in October? Download the attendee list for SSOW Autumn 2025 and get a first look at the senior leaders, transformation experts, and global brands that joined us.

From Shared Services and GBS to HR, finance, and digital strategy – this was a chance to connect with peers facing the same challenges and driving real change.

Your Essential Guide to the Future of Shared Services in Europe

This is the definitive report for business services leaders navigating a fast-evolving landscape. Based on an in-depth global survey of over 350 shared services and outsourcing executives—conducted by SSON Research & Analytics in Q4 2024—this report reveals the most pressing trends, biggest challenges, and emerging opportunities shaping the European market today.

Inside, you’ll uncover:

• How organisations are building resilience and driving innovation in uncertain times
• What’s reshaping operating models and accelerating the shift to agile, value-driven service delivery
• Why talent strategies are evolving—and what it takes to build and retain a future-ready workforce
• Where process optimisation is unlocking new efficiencies and enabling cross-functional transformation
• How automation, digitisation, and AI (including generative AI) are powering the next wave of intelligent operations
• What the future of service delivery looks like—and how to get ahead of it

Whether you're optimising operations, expanding capabilities, or reimagining your service strategy, this report delivers the insights you need to make confident, future-focused decisions in 2025 and beyond.

Unlock Strategic Growth at SSOW Autumn

Discover how partnering with SSOW Autumn can position your brand at the heart of Europe's leading GBS transformation event. With over 350 senior leaders, 80+ expert speakers, and a practical focus on end-to-end value creation, this is your opportunity to align with the industry’s most influential decision-makers.

From premium speaking slots to bespoke branding and concierge-led networking, our sponsorship packages are designed to deliver measurable ROI. Download the prospectus today to explore the full range of opportunities.

In conversation with Candice Sieg, Partner, Global GBS and Outsourcing Advisory Lead, KPMG

In this exclusive interview, Candice Sieg – a seasoned leader with over 25 years in the industry – shares how Global Business Services (GBS) is evolving into a true engine of enterprise value, powered by innovation, data, and AI. 

Key insights include:

• 🌍 Location strategies in an era of global uncertainty
• 📊 The shift from transactional output to measurable business impact
• 🦄 The unique role of GBS leaders as “unicorns” who break down silos and drive transformation
• 🤖 The rise of agentic AI and KPMG’s vision for end-to-end, functionally agnostic value streams
• ⭐ Why seamless execution and customer excellence should be non-negotiable

Watch or listen to the full interview today for the complete conversation.

Customer Success at SSOW Europe 2025: What makes our sponsors return – and how we're raising the bar for 2026

Access your copy of our inaugural Customer Success Survey Report, packed with real sponsor feedback from Shared Services & Outsourcing Week Europe 2025.

🔍 What’s inside the report:

• Honest feedback from sponsors on pre-, during-, and post-event experiences
• Performance scores across key touchpoints – including ROI, support, and goal alignment
• A spotlight on our first dedicated Customer Success Manager and her impact
• Clear benchmarks met – and where we’re improving for even more value

💡 Why it matters:

• Customer Success is now a key strategic differentiator – not just support
• Proactive, personalised engagement drives satisfaction and retention. We are actively investing in your experience!
• Your goals are our goals – and we’re committed to delivering measurable outcomes

📥 Download the report to see how we’re evolving sponsor experience at SSOW – before, during, and beyond the event.

Shared services leaders are moving beyond short-term cuts and embracing Cost 2.0 – a strategic approach that links cost efficiency with technology, growth, and long-term value. 

In this exclusive report, KONE’s Jan Nikus and industry expert Arpitha Shetty share how organisations are reimagining cost management to achieve sustainable savings while enhancing competitiveness. From Lean culture programmes that double as employee engagement drivers to scalable operating models that fuel business growth, the new era of cost transformation is about building resilience, not just trimming expenses.

Key takeaways include:

• Why setting strategic, capability-driven targets outperforms short-term savings.
• How embedding IT Financial Management (ITFM) unlocks visibility and optimises technology spend.
• The role of generative AI in driving efficiency, accuracy, and customer satisfaction at scale.
• How outsourcing and smarter resource management reduce costs while improving employee experience.
• Practical examples of how leading GBS organisations are turning cost management into a long-term value lever.

Download the full report to discover how Cost 2.0 can transform your savings strategy into a growth-enabler – and why forward-thinking leaders are embedding these practices today to stay ahead tomorrow.