ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
20 October | SSON Bootcamp: Agentic AI for GBS Transformation
According to SSON Research & Analytics, over 60% of GBS leaders see AI-driven autonomy as the next frontier of performance, yet only one-third have begun implementation. This masterclass explores how Agentic AI is transforming automation into autonomous action and decision-making across finance, HR, and operations.According to SSON Research & Analytics, over 60% of GBS leaders see AI-driven autonomy as the next frontier of performance, yet only one-third have begun implementation. This masterclass explores how Agentic AI is transforming automation into autonomous action and decision-making across finance, HR, and operations.
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome and Housekeeping Address from SSON Network
10:35 am - 10:40 am
Opening Remarks from the Chair
10:40 am - 12:00 pm
Executive Roundtable: AI as the GBS Value Engine: Insights and Peer Lessons Across the GBS Community
Kris Kabasinskas -
Partner, Asia Pacific Operate Center of Excellence Lead,
Deloitte
• Examining what GBS leaders are doing about AI adoption and value realization
• Move beyond AI intent to AI impact through peer discussion
• Deep dive into how leading GBS organizations are operationalizing GenAI to deliver measurable business outcomes
• Surface practical playbooks, governance models, and talent strategies that enable scale
10:40 am - 11:20 am
Case Study: Rethinking GBS for Agentic AI: From Process Automation to Data-Driven Transformation
Kanishka Sinha -
Global Head Hyper Automation & Ai Services Professional,
Ingram Micro
• Exploring how organisations must fundamentally redesign GBS models, operating approaches and adoption strategies to successfully implement Agentic AI at scale
• Shifting from process-centric automation to a data-centric model, requiring GBS to rethink ownership across data, technology and business functions
• Reimagining end-to-end customer journeys with an automation-first mindset, focusing on exception handling, validation and complex decision-making tasks
• Redefining the role of Proof of Concept as a critical validation step for live data integration, security guardrails and production readiness
• Evolving the user adoption model by positioning Agentic AI as a collaborative resource, enabling gradual autonomy from recommendation to decision-making
11:20 am - 12:00 pm
Designing Governance and Risk Frameworks for AI Deployment
• Establishing governance structures to manage AI adoption responsibly across the enterprise
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:40 pm
Designing the Roadmap for AI Adoption Across Enterprise Service Operations
• Developing phased roadmaps for scaling AI across shared services organisations
1:40 pm - 2:20 pm
Identifying High-Impact Use Cases for AI Across Shared Services Operations
• Mapping enterprise processes across finance, HR, IT and procurement to identify automation opportunities
