ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
20 October | SSON Bootcamp: Agentic AI for GBS Transformation
According to SSON Research & Analytics, over 60% of GBS leaders see AI-driven autonomy as the next frontier of performance, yet only one-third have begun implementation. This masterclass explores how Agentic AI is transforming automation into autonomous action and decision-making across finance, HR, and operations.According to SSON Research & Analytics, over 60% of GBS leaders see AI-driven autonomy as the next frontier of performance, yet only one-third have begun implementation. This masterclass explores how Agentic AI is transforming automation into autonomous action and decision-making across finance, HR, and operations.
10:00 am - 10:30 am
Morning Refreshments & Registration
10:35 am - 10:40 am
Opening Remarks from the Chair
10:30 am - 10:35 am
Welcome and Housekeeping Address from SSON Network
10:00 am - 12:00 pm
Executive Roundtable: AI as the GBS Value Engine: Insights and Peer Lessons Across the GBS Community
Kris Kabasinskas -
Partner,
Deloitte Consulting LLP
This closed‑door executive roundtable brings together senior GBS leaders to:
- Examining what GBS leaders are doing about AI adoption and value realization
- Move beyond AI intent to AI impact through peer discussion
- Deep‑dive into how leading GBS organizations are operationalizing GenAI to deliver measurable business outcomes
- Surface practical playbooks, governance models, and talent strategies that enable scale
Deloitte acts as neutral convener, moderator, and insight catalyst, anchoring discussion in survey data and facilitating peer‑to‑peer learning.
10:40 am - 11:20 am
Leverage Agentic AI Beyond Experimentation: Scaling GBS into an AI-Driven Enterprise Engine
Annie Wong -
Vice President of Quote-to-Cash Operation for APAC and Japan,
IBM
- From pilots to production: scaling Agentic AI for enterprise impact
- Embedding AI into GBS operating models
- Shifting from risk avoidance to intentional, AI-enabled decision-making
- Redesigning roles for human–AI collaboration at scale
11:20 am - 12:00 pm
Interactive discussion: Key takeaways and action points
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:30 pm
Case Study: Rethinking GBS for Agentic AI: From Process Automation to Data-Driven Transformation
Kanishka Sinha -
Digital leader,
Ingram Micro
• Exploring how organisations must fundamentally redesign GBS models, operating approaches and adoption strategies to successfully implement Agentic AI at scale
• Shifting from process-centric automation to a data-centric model, requiring GBS to rethink ownership across data, technology and business functions
• Reimagining end-to-end customer journeys with an automation-first mindset, focusing on exception handling, validation and complex decision-making tasks
• Redefining the role of Proof of Concept as a critical validation step for live data integration, security guardrails and production readiness
• Evolving the user adoption model by positioning Agentic AI as a collaborative resource, enabling gradual autonomy from recommendation to decision-making
