ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
16 October | Post-Conference Site Visit
9:45 am - 10:15 am
Registration at Event Venue
10:00 am - 10:15 am
Welcome Address by SSON
10:15 am - 11:00 am
Drive to Site Visit Location: NTU Shared Services
11:00 am - 1:30 pm
Interactive Knowledge Site Visit #1: Understanding NTU's Shared Services Journey
Kenneth Lim -
Head, NTU Shared Services,
Nanyang Technological University Singapore
Join us for a visit to the NTU Shared Services (NSS), where we'll explore how technology streamlines operations and provides a one-stop service for students by integrating key functions like Procurement, HR, IT, Financial Aid and Finance. You'll get a firsthand look at the behind-the-scenes IT management that ensures a seamless experience for students. We'll also see how analytics and automation are used for everything from classroom preparation to payments. The visit will also showcase NTU's AI technological implementation designed to address user pain points, improve efficiency, and free up time for more valuable work.
This Interactive Knowledge Site Visit would include:
• A corporate presentation by Kenneth Lim, Head of NTU Shared Services, Nanyang Technological University, Singapore.
• Interactive showcases and Q&A.
1:30 pm - 2:30 pm
Networking Lunch Break
2:30 pm - 3:30 pm
The VITAL Story – From Consolidation to Transformation
Sharon Yap -
Director of Corporate Development,
VITAL (Ministry of Finance)
• Origins and Early Years: VITAL's establishment in 2006 and the challenges of pioneering whole-of-government shared services
• Strategic Evolution: The journey to becoming Singapore's Central Agency for Corporate Shared Services and the resulting paradigm shifts in mission and approach
• People at the Heart of Transformation: Building a future-ready workforce.
VITAL is the Singapore Public Service’s central agency for corporate shared services, serving over 100 government agencies. As a department under the Ministry of Finance, VITAL transforms and delivers corporate shared services for the Singapore Public Service across human resources, payroll, finance, and procurement functions. Through innovative use of technology, process excellence, and strong partnerships, VITAL drives efficiency and reliability in corporate shared services operations while maintaining high service quality. A recognised leader in public sector transformation, VITAL continues to pioneer new approaches to create greater value for the Singapore Public Services.
