ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
16 October | Post-Conference Site Visit
8:00 am - 8:30 am
Registration at Event Venue
8:15 am - 8:45 am
Welcome Address by SSON
8:30 am - 9:00 am
Drive to Site Visit Location: NTU Shared Services
9:00 am - 12:00 pm
Interactive Knowledge Site Visit #1: Understanding NTU’s One-Stop Service for Students
Kenneth Lim -
Head, NTU Shared Services,
Nanyang Technological University Singapore
We will be visiting NTU Shared Services centre, which integrates various functions like Procurement, HR, and Finance to offer a one-stop service. You'll see how technology streamlines operations and supports students. The SSC manages IT, ensuring a seamless experience from behind the scenes. Discover the analytics and automation that keep classrooms ready, and explore NTU’s AI prototype for procurement, designed to address pain points and improve user experience, ultimately freeing up time for more valuable work.
This Interactive Knowledge Site Visit would include:
- Corporate Presentation from the senior representative from NTU Singapore
- Interactive Q&A Session
- Guided tour of the site’s operating premises
12:00 pm - 1:00 pm
Networking Lunch Break
1:00 pm - 1:30 pm
The VITAL Story – From Consolidation to Transformation
Sai Kuan Yuen -
Deputy Chief Executive,
VITAL Shared Services
• Origins and Early Years: VITAL's establishment in 2006 and the challenges of pioneering whole-of-government shared services
• Strategic Evolution: The journey to becoming Singapore's Central Agency for Corporate Shared Services and the resulting paradigm shifts in mission and approach
• People at the Heart of Transformation: Building a future-ready workforce.
VITAL is the Singapore Public Service’s central agency for corporate shared services, serving over 100 government agencies. As a department under the Ministry of Finance, VITAL transforms and delivers corporate shared services for the Singapore Public Service across human resources, payroll, finance, and procurement functions. Through innovative use of technology, process excellence, and strong partnerships, VITAL drives efficiency and reliability in corporate shared services operations while maintaining high service quality. A recognised leader in public sector transformation, VITAL continues to pioneer new approaches to create greater value for the Singapore Public Services.
