19 - 20 November, 2019 | Sands Expo & Convention Centre, Singapore

Conference Day 2

8:00 am - 8:50 am Morning Refreshment and Registration

Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Creating Synergies & Partnerships

9:00 am - 9:30 am Big Idea Keynote Speaker | Staying Ahead of the Disruption Curve – Building the 5-Year Plan to Future-Proof Businesses

Digital transformation is everywhere, but not everybody gets it right. Digital transformation is more than just automation or technology – it encompasses the future of work and the specific processes that are affected by the digitisation journey.
Rakesh Malani, Chief Financial Officer & Board Member at Carousell

Rakesh Malani

Chief Financial Officer & Board Member
Carousell

Every dollar counts, especially to CFOs. With increasing emphasis on “doing more with less”, find out what CFOs really want for every dollar they are paying for when it comes to Shared Services activities.
  • What do CFOs and businesses truly want from SSOs?
  • How much of Shared Services activities actually add meaningful, commercial value to business units?
  • Beyond just SLAs and KPIs – How can SSOs and businesses forge better partnerships together?  
Bibek Agarwala, Vice President, Chief Financial Officer – Lifestyle Business at Raymond

Bibek Agarwala

Vice President, Chief Financial Officer – Lifestyle Business
Raymond

Terry Purcell, Chief Financial Officer, Senior Vice President, Asia Pacific at AECOM

Terry Purcell

Chief Financial Officer, Senior Vice President, Asia Pacific
AECOM

Alexander Joramsa, Chief Financial Officer, Asia Pacific at Alcon

Alexander Joramsa

Chief Financial Officer, Asia Pacific
Alcon

Etienne Callafe, Chief Financial Officer, Sourcing & Global Supply Chain at Decathlon

Etienne Callafe

Chief Financial Officer, Sourcing & Global Supply Chain
Decathlon

10:10 am - 10:30 am Speed Networking Session

10:30 am - 11:00 am Morning Refreshments and Networking Break

Centres of Excellence – The Cornerstone of Growth

11:00 am - 11:30 am Headlining Whole-of-Enterprise Transformation Through 4 Global Technology Hubs (Centres of Excellence) in British America Tobacco

  • Reviewing the need to build Centres of Excellence to help support whole-of-enterprise transformation
  • Re-engineering businesses to be more digital-savvy
  • Embracing IT architecture, data analytics and more 
Ms Rajvansh Kaur Sandhu, Head of Digital Platforms at British American Tobacco

Ms Rajvansh Kaur Sandhu

Head of Digital Platforms
British American Tobacco

We talk about GBS often but not enough about CoEs, yet this is one function that can unlock immense value once leveraged properly. However, the journey towards developing a world-class CoE is not an easy one and it does not happen overnight. In this 40-minute interactive session, we discuss the myths in designing CoEs and guide you on your CoE journey.
  • Defining your CoE model and governance structure
  • Developing your CoE – Within GBS? A different location? How do you decide?
  • Managing change and transformation along the CoE journey
  • Understanding best practices on how SSOs are leveraging on CoE functions

How Will This Work?
In preparation for SSOW Asia 2019, we will survey our attendees and ask them what their most pressing challenge/question regarding the journey towards building a world-class Centre of Excellence. The top 10 challenges will be compiled by the SSON team and will be shown on screen at SSOW Asia 2019. The audience will be asked to rank them and our keynote panel will weigh in on their perspectives accordingly.
 
What Will You Learn?
Walk away with 10 tips on navigating common challenges involved in designing a Centre of Excellence – These 10 tips are not only first-hand from your peers, they are also best practices from SS&O leaders who have been there done that!
Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Siddhartha Banerjee, General Manager, UI-UX Centre of Excellence at Vodafone

Siddhartha Banerjee

General Manager, UI-UX Centre of Excellence
Vodafone

Samir Kumar, Managing Director, Corporate and Investment Bank at JPMorgan Chase & Co.

Samir Kumar

Managing Director, Corporate and Investment Bank
JPMorgan Chase & Co.

Christina Zhang, GBS Lead; Vice President, Head of APMEA Shared Services Centre at McDonald's

Christina Zhang

GBS Lead; Vice President, Head of APMEA Shared Services Centre
McDonald's

Anita Bhat-Zutshi, Vice President, Global Business & Finance Services at Unilever

Anita Bhat-Zutshi

Vice President, Global Business & Finance Services
Unilever

12:10 pm - 1:20 pm Networking Lunch

What’s New in 2019? You Said, We Listened!

Interactive Discussion Groups – 2 Rotations/Topics @ 50-minutes each
SSOW Asia 2019 features 30 different IDGs, equally split across both days. Our IDGs are specially curated based on each function/priority in your SSO, allowing you to zone-in and focus on the topics that matters most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well.

Creating Value, Driving Agility, Transforming Functions

Strategy

1:20 pm - 3:00 pm Roundtable A | Opportunities and Challenges in Working with Start-Ups – How To?
  • Embracing the robust nature of start-ups
  • Navigating obstacles in working with start-ups – Culture, processes, legacy technology and more
  • Practicising due diligence and governance 
Rajeev Mall, President and Representative Director at Coca-Cola Bottlers Japan Business Services Inc.

Rajeev Mall

President and Representative Director
Coca-Cola Bottlers Japan Business Services Inc.

Strategy

1:20 pm - 3:00 pm Roundtable B | Setting up Centres of Excellence in Asia – Key Steps
  • Defining the objective of your CoE
  • Integrating the critical ingredients in CoEs
  • Maximising capabilities for CoE success 
Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Strategy

1:20 pm - 3:00 pm Roundtable C | Harnessing Design Thinking Models for New and Improved SSO Processes
  • Analysing how design thinking is gaining traction in the SSO space – and how it affects you
  • Preparing your SSO to adopt design thinking methodologies in future strategies
  • Are you ready for design thinking? Is it for you?
Siddhartha Banerjee, General Manager, UI-UX Centre of Excellence at Vodafone

Siddhartha Banerjee

General Manager, UI-UX Centre of Excellence
Vodafone

Strategy

1:20 pm - 3:00 pm Roundtable D | SSON Analytics – Benchmarking Metrics Discussion
Syazana Lim, Lead Research Analyst at SSON Analytics

Syazana Lim

Lead Research Analyst
SSON Analytics

Finance Transformation

1:20 pm - 3:00 pm Roundtable E | Moving Towards End-to-End Finance Processes – Embracing Global Process Ownership
  • Highlighting the importance of E2E processes in high-volume finance transactions
  • Structuring E2E finance processes for scale
  • Amending procedures and governance guideline
Rodney Bergman, SVP, Global Business Services at Celestica

Rodney Bergman

SVP, Global Business Services
Celestica

Finance Transformation

1:20 pm - 3:00 pm Roundtable F | Changing Landscape for Travel & Expense (T&E) Management Processes
  • Assessing how T&E Management has evolved with automation
  • Supporting seamless mobility and travel
  • Overcoming common challenges in integrating T&E processes with technology 

HR & Employee Experience

1:20 pm - 3:00 pm Roundtable G | Enhancing Employee Experience with Self-Service
  • Transitioning from traditional models towards self-service models
  • Encourage more flexibility and employee ownership through self-service
  • Integrating unique platforms and services to improve employee experience

HR & Employee Experience

1:20 pm - 3:00 pm Roundtable H | Up-Skilling and Re-Skilling Talent for the Digital SSO Workforce
  • Nurturing a workforce fit for the future
  • Taking practical steps to up-skill and re-skill your existing workforce
  • Analysing best practices in effective talent development programmes
Tony Liu, Director HRSSC at Samsung Electronics

Tony Liu

Director HRSSC
Samsung Electronics

Technology & Innovation

1:20 pm - 3:00 pm Roundtable I | Capitalising on the Analytics and Cognitive Market
  • Gaining added advantage through analytics and cognitive capabilities
  • Assessing the biggest challenges in utilising analytics and cognitive solutions
  • Are we ready for cognitive?

Technology & Innovation

1:20 pm - 3:00 pm Roundtable J | From Deployment to Scale – Fast-Tracking your Automation Strategies
  • Understanding how you go from small to big with automation across multi-functions
  • Ensuring compliance with data processes to enable scalability
  • Leap-frogging the automation journey – Best practices and key tips

Technology & Innovation

1:20 pm - 3:00 pm Roundtable K | From Input to Impact – Harnessing Data and Analytics to Enable Enterprise Value Creation
  • Making sense of the large data-set that you have and translating them into meaningful insights
  • Navigating challenges with legacy data
  • Providing enterprises with the right data information at the right time, to the right people

Process & Operations

1:20 pm - 3:00 pm Roundtable L | Achieving E2E Process Transformation for Operational Excellence
  • Streamlining processes and systems to achieve operational excellence
  • Building the business case for E2E – Is it for everybody and every process?
  • Enabling seamless cross-functional collaboration
Prithesh Prabhu, Head of Operational Efficiency at ME Bank

Prithesh Prabhu

Head of Operational Efficiency
ME Bank

Process & Operations

1:20 pm - 3:00 pm Roundtable M | Streamlining Businesses through Process Mining
  • Examining the different types of process mining – Discovery, enhancement and conformance
  • Driving efficient and effective transactions
  • Bridging the gap between data and processes

BPO & Outsourcing

1:20 pm - 3:00 pm Roundtable N | Debating the Strategic Role of Outsourcing in Today’s Changing Shared Services Landscape
  • What role does outsourcing have to play in today’s digital Shared Services environment?
  • Out-sourcing vs. In-sourcing vs. Digital-sourcing – How relevant are these concepts in the current market?
  • How do you design the right outsourcing strategy for the right processes? 

BPO & Outsourcing

1:20 pm - 3:00 pm Roundtable O | Partnering with BPOs and Outsourcing Providers in the Automation World
  • Examining how BPOs are leveraging technology to meet the needs of their clients
  • Redefining the strategic partnership between SSOs and BPOs
  • Bigger and fewer, or smaller and more

3:00 pm - 3:30 pm Afternoon Refreshments and Networking Break

Defining Next Steps in Advancing Growth

STREAM D | Planning & Launching (0 – 3 Years)

3:30 pm - 4:00 pm From Buy-In to Launch in 18 Months – Setting Up McDermott’s SSO for Success
  • Choosing the right SSO model based on unique challenges
  • Navigating challenges with remote vs face-to-face transition
  • Attaining management buy-in and support 
Joydeep Guha, Global Finance Shared Services (FSS) Leader at McDermott International Inc.

Joydeep Guha

Global Finance Shared Services (FSS) Leader
McDermott International Inc.

STREAM D | Planning & Launching (0 – 3 Years)

4:00 pm - 4:30 pm Adopting Strategic Planning for Shared Services – Western Sydney University’s Growth Journey
  • Adapting strategic planning to move forward in the growth journey
  • Utilising effective operations and execution schedules
  • Transitioning along the rollercoaster journey towards the common goal 
Peter Tow, Director, Project Management Office at Western Sydney University

Peter Tow

Director, Project Management Office
Western Sydney University

STREAM E | Mid-Maturity (4 – 9 Years)

3:30 pm - 4:00 pm Transforming Mann+Hummel’s Functionally-Driven SSC Towards a GBTS Provider
  • Establishing the need for change towards Global Business & Technical Solutions (GBTS)
  • Forming strong foundations with global governance structures
  • Creating a platform for digitalisation to attain sustainability 
Fua Nipah, Chief Services Officer at MANN + HUMMEL Group

Fua Nipah

Chief Services Officer
MANN + HUMMEL Group

STREAM E | Mid-Maturity (4 – 9 Years)

4:00 pm - 4:30 pm Leveraging on Data and Analytics to Transform Kimberly Clark’s SSO Activities
  • Understanding the data needed based on unique challenge sets
  • Utilising effective master data planning for proper capacity planning
  • Delivering exceptional service through customer data  and analysis
Puneet Gupta, Director, Global Business Services, Asia Pacific at Kimberly Clark

Puneet Gupta

Director, Global Business Services, Asia Pacific
Kimberly Clark

STREAM F | Advanced Practitioners (10+ Years)

3:30 pm - 4:00 pm Harnessing Knowledge-Based Activities in MetLife’s Re-Positioned Global Capability Centre
  • Delivering meaningful business impact through knowledge-based activities
  • Re-positioning from transactional support units to Global Capability Centres (GCC)
  • Enhancing productivity and process efficiency through digitalisation and innovation
Suraj Walia, Business Leader, Global Shared Services at MetLife

Suraj Walia

Business Leader, Global Shared Services
MetLife

STREAM F | Advanced Practitioners (10+ Years)

4:00 pm - 4:30 pm Exploring Celestica GBS’s Shift Towards Knowledge-Based Activities – CoEs and Capabilities
Rodney Bergman, SVP, Global Business Services at Celestica

Rodney Bergman

SVP, Global Business Services
Celestica

STREAM G | Women in Leadership

3:30 pm - 4:00 pm Moving Up the Shared Services Career Ladder – Authenticity, Resilience, Tenacity
  • Remaining authentic and true to personal values while advancing your career
  • Fighting for what you deserve and never letting go
  • Finding your own trust circle and champions of change
Emma Beard, Director, Enterprise Services at Lion

Emma Beard

Director, Enterprise Services
Lion

STREAM G | Women in Leadership

4:00 pm - 4:30 pm Top 10 Tips to Leapfrog your Career – Learning from Women Leaders Who Have Travelled The Path Less Travelled
  • Championing change – Empowering Women Leaders through all stages of the career path
  • The biggest lesson learnt – What is the one thing you would do differently?
  • Discussing emerging skillsets for tomorrow’s female SSO leaders 
Sharmini Krishnan, Managing Director at Lufthansa Services Philippines

Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

Arathi Krishnakumar, Vice President and Head HR Advisory at Standard Chartered Bank

Arathi Krishnakumar

Vice President and Head HR Advisory
Standard Chartered Bank

Anita Bhat-Zutshi, Vice President, Global Business & Finance Services at Unilever

Anita Bhat-Zutshi

Vice President, Global Business & Finance Services
Unilever

4:30 pm - 4:35 pm Intermission – Back to Plenary Hall

4:35 pm - 4:50 pm Prize Giveaways

The Future of Business Services – Staying Ahead of the Game

4:50 pm - 5:20 pm Empowering Large-Scale Transformation through Robust Change Management Practices

At Coca-Cola Bottlers Japan, Business Services Organisation (BSO) or Shared Services is expanding at an exponential rate and moving away from a mere cost arbitrage to an integrated part of the organisation strategy to bring in structural reforms in the operating structure of the business. A unique story is being written as the organisation is undergoing rapid transformation and one of the largest and fastest transformation journey in the history. With an aim to create value through structural reforms and digital transformation, BSO is poised to ramp up the service delivery model from its present size to 4 times in the near future. With this transformation agenda in mind, the group has created a separate entity in Japan to provide concerted focus on this disruptive strategy.
  • Genesis, The beginning
  • Fear of change – Turning fear into your greatest weapon
  • Re-engineering processes towards customer-centric activities
  • Shifting the focus and capturing the customer at the heart of all Shared Services operations – How to?
Rajeev Mall, President and Representative Director at Coca-Cola Bottlers Japan Business Services Inc.

Rajeev Mall

President and Representative Director
Coca-Cola Bottlers Japan Business Services Inc.

5:20 pm - 5:50 pm Closing Keynote | Disrupting Existing SS&O Functions to “Level-Up” – What’s Next?

  • Outlining mission-critical objectives for future business services
  • Taking more proactive measures to bring Shared Services to the next level
  • Learning from other industries – How has disruption influenced other industries and how can the Shared Services market adopt the good practices? 
AJ Wijesinghe, Chief Global Business Services Officer at JLL | Business Services

AJ Wijesinghe

Chief Global Business Services Officer
JLL | Business Services

Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific