ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
22 October | Main Conference Day Two
Building the Future AI-Enabled Workforce
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome Address from SSON
8:55 am - 9:00 am
Opening Remarks from the Chair
9:00 am - 9:40 am
Panel Discussion | Managing the Human Impact of Automation and AI Adoption
Benjamin Lim -
Division Head NSS IT,
Nanyang Technological University
NAINA M SHUKRI OMAR - Senior General Manager of Global HR Services and Group HRM, Petronas
• Exploring how leaders are managing workforce concerns around automation
• Discussing approaches to reskilling and redeployment within GBS teams
• Balancing productivity gains with employee engagement and wellbeing
• Sharing practical lessons from organisations implementing AI at scale
9:40 am - 10:10 am
Industry Thought Leadership
10:10 am - 10:40 am
Building the Next Generation of AI-Ready GCCs: Developing Talent, Capability and Enterprise Value
Prashant Vijay -
Head of GCC,
L'OREAL Groupe
- Preparing today's workforce for an AI-enabled future through reskilling and capability building
- Developing future leaders who can thrive in increasingly complex, global operating models
- Positioning GCCs beyond service delivery to become strategic enterprise partners
- Creating an organisation and culture that attracts, develops and retains world-class talent
10:40 am - 11:00 am
Human Bingo
Kick off the conference with a bingo-style networking activity designed to get conversations flowing. Delegates will receive a bingo card featuring different attendee profiles and roles across the room. The goal is to connect, match profiles, and punch as many holes as possible by meeting new people. Prizes (and bragging rights) go to the most connected.
11:00 am - 11:30 am
Morning Break & Refreshments
11:30 am - 12:10 pm
Panel Discussion | Rethinking Career Pathways in the Age of AI: Turning Progression into a Retention Strategy
12:10 pm - 12:40 pm
Case Study | Transforming HR Shared Services into a Skill-Based Workforce Model
Maggie Tan -
Group CHRO,
Primeline Products Philippines, Inc.
12:40 pm - 1:20 pm
Leading the Evolution of Controllership: Building AI-Ready Teams and Redefining Global Finance Roles
Anirban Kumar Ghosh -
Global Controller JLL/Technologies and Global Director of Controllership Operati,
JLL
- Modeling AI-ready behaviours within finance teams to shift mindsets from task execution toward oversight, judgement and value creation
- Communicating a clear transformation narrative that reframes automation as role evolution rather than job elimination
- Redesigning controllership roles and responsibilities to align with AI-enabled processes, data-driven decision-making and global delivery models
- Embedding capability-building and change leadership within finance functions to support sustained adoption of automation at scale
Anirban Kumar Ghosh
Global Controller JLL/Technologies and Global Director of Controllership OperatiJLL
1:20 pm - 2:20 pm
Lunch & Networking Break
Build vs Buy vs Partner: The Operating Model Debate
2:20 pm - 2:50 pm
Designing Hybrid Operating Models Across Global Service Networks
• Balancing captive centres, outsourced services and automation platforms
• Structuring operating models that support resilience and flexibility
• Coordinating service delivery across multiple geographies and partners
• Ensuring governance structures maintain control across distributed operations
2:20 pm - 3:00 pm
Panel Discussion | Build vs Buy vs Partner: Rethinking the Future of Enterprise Service Delivery
Kavin Po -
Head, Group Shared Services,
Capitaland
Hemant Kulkarni - Head of Change and Contract Management - Global Shared Services, RHI Magnesita
Nurmurniza Md Zakaria - Head of Operations TGBS, Tenaga Nasional Berhad GBS
• Debating the long-term role of captive shared services organisations
• Exploring how AI and automation are changing outsourcing economics
• Examining when organisations should build internal capability versus partner externally
• Discussing how operating models will evolve over the next decade
Hemant Kulkarni
Head of Change and Contract Management - Global Shared ServicesRHI Magnesita
3:50 pm - 4:20 pm
Afternoon Break & Refreshments
3:50 pm - 4:20 pm
Positioning GBS as the Engine of Enterprise Transformation
Patricia Francis -
Senior Director & KL Site Lead,
SingTel
- Sharing how leading organisations are repositioning GBS as enterprise transformation hubs
- Discussing the structural changes required to move from service delivery to capability ownership
- Exploring how GBS organisations are influencing enterprise strategy across functions
- Debating how leaders can measure and communicate enterprise value
4:50 pm - 5:30 pm
Case Study | Aligning Regional Shared Services with Global Capability Centre Strategy Across APAC and Beyond
Puneet Gupta -
Director Business Service Center,
Air Liquide
Exploring how Air Liquide is structuring and integrating its shared services and GCC footprint to drive consistency, scalability and enterprise value across regions.
