According to SSON Research & Analytics, 60% of shared services and GBS executives report straight to the C-Suite. This is a prime opportunity to hear first-hand, how C-Suite visionaries navigate the ever-evolving GBS landscape. Gain perspectives on challenges, opportunities, and strategies for effectively navigating GBS trends to drive business growth and transformation.  

• Sharing C-Suite members’ expectations from a GBS organisation  
• Learn how to navigate the C-suite table and gain better alignment  
• Understanding opportunities for new services that can drive value to the business 

Stephan Bily

Vice President, Global Business Services (GBS) President
Lexmark R&D Corporation

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• Embarking on a GBS journey with a name change and setting up fundamentals to deliver more value 
• Launching strategic vendor partnership initiative to aid capacity planning and capability building 
• Sharing more of the behind-the-scenes journey and lessons learned especially as they journeyed from a traditional SSC set up to a GBS delivery model  

Nathalie Bernardo

Vice President and Site Head
Sun Life Global Solutions Philippines

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• Spearheading transformative initiatives to align decision-making processes with the digital-first landscape  
• Uncovering innovative approaches to enable rapid and well-informed decisions in an ever-changing business environment  
• Keeping GBS employees engaged and addressing their concerns as the organisation implements digital transformation initiatives  

Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.

• Implementing Agile Methodologies: Transforming GBS into a Dynamic Engine 
• Leveraging Digital Technologies for Efficiency and Innovation 
• Cultivating a Culture of Continuous Improvement and Talent Development 

Volodymyr Volkov

Marketing Services Delivery Director GBS Asia Pacific, Americas, MENEAT, CIS
JTI (Japan Tobacco International)

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• Overcoming initial resistance to build trust and deliver results  
• JTI’s journey from 2021 till now on how they established themselves as brand managers for across 50 markets across EMEA 
• Sharing of the challenges and best practices learned as they established a positive relationship with stakeholders

Volodymyr Volkov

Marketing Services Delivery Director GBS Asia Pacific, Americas, MENEAT, CIS
JTI (Japan Tobacco International)

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• Building a Culture of Analytics: Looking at data governance, skill development, organisational alignment  
• Discussing use cases such as predictive analytics and process mining to streamline workflows, and enhance efficiency  
• Turning unstructured data into structured data    

Kanishka Kumar Sinha

Hyperautomation Leader
Ingram Micro

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Sai Kuan Yuen

Deputy Chief Executive
VITAL Shared Services

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Gurjeet Singh

Managing Director - Global Operations Centre
V.Group

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• Understanding the ways of working with cross-functional teams
• Setting up the data and analytics teams for optimal performance and impact
• Looking at how insights from data and analytics can translate to strategic business decisions

Sharmini Krishnan

Head of PMI Business Solutions (Philippines) Inc.
Philip Morris International

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• Transitioning from a reactive to a pro-active data-driven organization 
• Continuous improvement utilizing technology including RPA, AI, ML and performance analytics 
• Exploring the integration of Gen AI into recruitment processes globally

Kurt Bergmans

VP, Global Head of IT Service Management
Adecco Group

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Hear from SSON Impact Awards’ Silver Award winner of the Best Automation Impact Award: Coca Cola Bottlers Business Service (CCBBS). CCBBS shares with us on how they "Revolutionized our Automation Standards" to propel their digitalization efforts with a holistic approach to automation with RPA, data accessibility and citizen development. 

Erwinson Baltazar

Director of Treasury and Finance Services
Coca-Cola Bottlers Business Services

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• Sharing more of Takeda's journey on the shift to ingrain a PX focus within the company culture 
• Bringing a win-win across the organisation and contribute to people in the organisation 
• Enhancing employee engagement and satisfaction to foster a culture of continuous improvement and mutual support 

Yasutaka Zushi

Takeda Business Solutions, Finance Solutions Japan Head & Japan Site Lead
Takeda Pharmaceutical Company Limited

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Let’s connect the dots between engaged employees and good business results. Why is it important to have an engaged workforce and how can we create it? 

• Initiatives to create a positive work environment that promotes employee well-being, satisfaction, and productivity 
• Addressing the role of leadership, organisational culture, and communication in shaping employee experience and fostering a sense of belonging and purpose 
• How will Generative AI influence our future workplace and workforce?

Yasmin Ramzi

Head of People Strategy
Tenaga Nasional Berhad GBS

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Dr. Patricia Francis, C.A. (M), FCCA (UK)

Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered

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Russell Parry

Head of GFS APAC
AstraZeneca APBS Sdn Bhd

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