ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
15 October | Main Conference Day Two
Transforming Finance through Shared Services
8:00 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcome Address by SSON
8:55 am - 9:00 am
Opening Remarks by Conference Chairperson
9:00 am - 9:40 am
CFO Leaders’ Panel Discussion | AI as the CFO’s Strategic Partner: Unlocking Efficiency & Innovation in Finance
Viktor Leendertz -
Chief Financial Officer,
Jebsen & Jessen Group
Izzad Shamsudin - Chief Financial Officer, KPJ Healthcare Bhd
Sridevi Raviraj - Chief Financial Officer, WorldLink Communications
Adrian Loh - Chief Financial Officer, Commerz Trade Services (a subsidiary of Commerzbank AG)
A 2025 report reveals that while 54% of Finance leaders currently use AI to automate routine tasks. The survey also highlights a strong inclination towards AI-driven technologies for enhancing business efficiency, with 81% of leaders expecting AI to significantly improve business processes over the coming year.
- How AI is being used to automate repetitive tasks, reduce errors, and optimize workflows, freeing up finance teams to focus on strategic initiatives
- Exploring how AI-powered analytics and predictive tools are helping CFOs make faster, more informed decisions and improve forecasting accuracy
- Discussing the evolving role of finance leaders in adopting AI technologies, upskilling teams, and fostering a culture of innovation to stay competitive in a digital-first era
9:40 am - 10:10 am
Fireside Chat: Empowering the Workforce Towards Smarter Ways of Working
Samyak Mittal -
Global Head - Workforce Management and Business Services,
standard chartered
Saurabh Sharma - COO, ProHance
In an era where agility, efficiency, and employee experience define organizational success, the workforce of tomorrow requires more than just advanced tools — it demands smarter ways of working. Join Samyak Mittal, Head of Workforce Empowerment at Standard Chartered Bank, and Saurabh Sharma, COO of ProHance, as they delve into SCB’s journey towards building a more connected, empowered, and outcome-driven workplace. This session begins with an inside look at SCB’s advancements in workforce management practices, the cultural and operational shifts, and the lessons learned along the way. This will be followed by an engaging fireside chat between Samyak and Saurabh, where they will discuss:
· Leveraging data-driven insights and visibility into workforce trends and patterns for smarter decision-making
· Balancing productivity with employee well-being in a hybrid and distributed workforce
· Discussing key principles of a mature workforce management ecosystem
Sponsored by: Prohance
10:10 am - 10:40 am
A Glimpse into Pertamina’s Hyper-automation Strategy to Drive Efficiencies within our Finance Tower
Febri Rusnal -
VP Shared Services Finance,
PT. Pertamina (Persero)
- How Can We Help you Complete your Work Faster and More Easily: The Foundation to Pertamina’s hyper-automation strategy
- Leveraging RPA, AI, ML, and data analytics to overcome challenges in invoice processing and adapt to evolving tax regulations
- Scaling up our digitalisation efforts across 6 different towers
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Break & Refreshments
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (9 Topics & 2 Rotations @ 50-minutes each)
FINANCE TRANSFORMATION
11:30 am - 1:10 pm Leveraging Analytics & Automation to Drive Record to Report Innovation Peng Hai Liang - Director, Centre of Excellence (HR & Payroll) and (Finance & Procurement), VITAL (Ministry of Finance)
Peng Hai Liang
Director, Centre of Excellence (HR & Payroll) and (Finance & Procurement)VITAL (Ministry of Finance)
FINANCE TRANSFORMATION
11:30 am - 1:10 pm Effective and Practical Ways of Building Future Ready Finance TeamsFINANCE TRANSFORMATION
11:30 am - 1:10 pm Developing End-to-End O2C Ownership and EfficiencyHR TRANSFORMATION
11:30 am - 1:10 pm Modernising your Talent Management Strategies for Long-Term SuccessHR TRANSFORMATION
11:30 am - 1:10 pm The Future State of Payroll Operations Jacintha Koh - Head of People Services, Moet Hennessy
HR TRANSFORMATION
11:30 am - 1:10 pm Building Synergies between Employee Experience and Customer Experience Sankar Narayan S - GBS APAC Head, Smith and Nephew
BUSINESS INNOVATION & ENTERPRISE TRANSFORMATION
11:30 am - 1:10 pm Elevating the Value of your Shared Services Operations Vishal Pathak - Head of Operations, Google
BUSINESS INNOVATION & ENTERPRISE TRANSFORMATION
11:30 am - 1:10 pm Agentic AI Is Revolutionising Business Operations...Are You Prepared?BUSINESS INNOVATION & ENTERPRISE TRANSFORMATION
11:30 am - 1:10 pm Developing and Expanding the Service Scope and Catalogue for Maximum Business Alignment & Impact
The 2024 SSOW Asia Benchmarking Report revealed that 41% of respondents leveraged GenAI for analytics and insights generation, 20% to improve customer experience, 6% on text summarisation, augmented knowledge management and on content creation. 16% of respondents revealed that they have not yet utilised GenAI.
1:10 pm - 2:10 pm
Lunch & Networking Break
2:10 pm - 2:40 pm
Deploying Gen AI Initiatives to Drive Customer Excellence
Naveen Mohan -
GBS Head - Asia-Pacific,
Siemens Technology and Services Pvt. Ltd.
2:40 pm - 3:10 pm
Scaling Generative AI Across Functions: Takeda's Journey towards Enterprise-Wide Transformation
Yasutaka Zushi -
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead,
Takeda Pharmaceutical Company Limited
Discover how Takeda is leveraging AI and Gen AI across finance, procurement, and HR to create end-to-end processes.
- Looking at Generative AI for specific processes which require more advanced functionalities
- Leveraging existing technologies with Generative AI to create an end-to-end automated process
- Preparing for a future where digital capabilities drive agility and efficiency
Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site LeadTakeda Pharmaceutical Company Limited
3:10 pm - 3:50 pm
Panel Discussion: Beyond Proof of Concepts: Integrating Gen AI into your Centre as an Accelerator of Transformation
Gavin Lam -
Vice President, Global Business Services Operations,
NTT DATA Inc
Dr. Dinesh Murugesan - Vice President and Head GCC, Dsm-firmenich
Kenneth Lim - Head, NTU Shared Services, Nanyang Technological University Singapore
How does Generative AI integrate into the SSC and GBS? We gather technology leaders to discuss how to unlock the potential of Generative AI to drive strategic decision making and business insights.
- Establishing practical guidelines and governance to roll out Generative AI applications
- Overcoming the system biases and learning how to scale
- Sharing of use cases on actual Generative AI outputs and lessons learnt
3:50 pm - 4:20 pm
Afternoon Break & Refreshments
,
4:20 pm - 4:50 pm
Reimagining Quote-to-Cash (Q2C) Shared Services through a Change Management Lens
Susan Atmaja -
Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea Markets,
IBM
- Q2C Shared Services: Our Transformation Story – How we went from siloed to unified and why you should begin at the end
- Our Secret to Success – Amazing agile principles to accelerate transformation
- All aboard! Let’s get in sync – Effective change management entails removing roadblocks, clear communication and getting stakeholders on board
Susan Atmaja
Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea MarketsIBM
4:50 pm - 5:30 pm
Panel Discussion | Building an Inclusive Workforce Amongst Gen Z and Millennials to Drive Higher Engagement
Trudy Tan -
Head of Kuala Lumpur Hub,
Sanofi
Evan Tan - Senior Director, Global Solutions, Deployment and Integration (SDI) team, J&J Global Services
- Addressing the challenges and opportunities of managing Gen Z workforce
- Exploring strategies to create an inclusive environment that works seamlessly across Gen Z, Millennials, and other generations
- Discuss innovative initiatives to bridge gender and generational gaps, fostering a more inclusive and engaged workforce
Evan Tan
Senior Director, Global Solutions, Deployment and Integration (SDI) teamJ&J Global Services
