15 October | Main Conference Day Two

Transforming Finance through Shared Services

8:00 am - 8:50 am Registration Opens

8:50 am - 8:55 am Welcome Address by SSON

8:55 am - 9:00 am Opening Remarks by Conference Chairperson

9:00 am - 9:40 am CFO Leaders’ Panel Discussion | AI as the CFO’s Strategic Partner: Unlocking Efficiency & Innovation in Finance

A 2025 report reveals that while 54% of Finance leaders currently use AI to automate routine tasks. The survey also highlights a strong inclination towards AI-driven technologies for enhancing business efficiency, with 81% of leaders expecting AI to significantly improve business processes over the coming year.  

  • How AI is being used to automate repetitive tasks, reduce errors, and optimize workflows, freeing up finance teams to focus on strategic initiatives 
  • Exploring how AI-powered analytics and predictive tools are helping CFOs make faster, more informed decisions and improve forecasting accuracy 
  • Discussing the evolving role of finance leaders in adopting AI technologies, upskilling teams, and fostering a culture of innovation to stay competitive in a digital-first era 

9:40 am - 10:10 am Industry Thought Leadership


10:10 am - 10:40 am A Glimpse into Pertamina’s Hyper-automation Strategy to Drive Efficiencies within our Finance Tower

Febri Rusnal - Vice President Shared Service Finance, Pertamina
  • How Can We Help you Complete your Work Faster and More Easily: The Foundation to Pertamina’s hyper-automation strategy   
  • Leveraging RPA, AI, ML, and data analytics to overcome challenges in invoice processing and adapt to evolving tax regulations  
  • Scaling up our digitalisation efforts across 6 different towers 


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Febri Rusnal

Vice President Shared Service Finance
Pertamina

10:40 am - 11:00 am Speed Networking Session

Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.

11:00 am - 11:30 am Morning Break & Refreshments

Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each. 

Interactive Discussion Groups (9 Topics & 2 Rotations @ 50-minutes each)

FINANCE TRANSFORMATION

11:30 am - 1:10 pm Leveraging Analytics & Automation to Drive Record to Report Innovation

FINANCE TRANSFORMATION

11:30 am - 1:10 pm Effective and Practical Ways of Building Future Ready Finance Teams

FINANCE TRANSFORMATION

11:30 am - 1:10 pm Developing End-to-End O2C Ownership and Efficiency

HR TRANSFORMATION

11:30 am - 1:10 pm Modernising your Talent Management Strategies for Long-Term Success

HR TRANSFORMATION

11:30 am - 1:10 pm The Future State of Payroll Operations

HR TRANSFORMATION

11:30 am - 1:10 pm Building Synergies between Employee Experience and Customer Experience

BUSINESS INNOVATION & ENTERPRISE TRANSFORMATION 

11:30 am - 1:10 pm Elevating the Value of your Shared Services Operations

BUSINESS INNOVATION & ENTERPRISE TRANSFORMATION 

11:30 am - 1:10 pm Agentic AI Is Revolutionising Business Operations...Are You Prepared?

BUSINESS INNOVATION & ENTERPRISE TRANSFORMATION 

11:30 am - 1:10 pm Developing and Expanding the Service Scope and Catalogue for Maximum Business Alignment & Impact

 

The 2024 SSOW Asia Benchmarking Report revealed that 41% of respondents leveraged GenAI  for analytics and insights generation, 20% to improve customer experience, 6% on text summarisation, augmented knowledge management and on content creation. 16% of respondents revealed that they have not yet utilised GenAI. 


1:10 pm - 2:10 pm Lunch & Networking Break

2:10 pm - 2:40 pm Deploying Gen AI Initiatives to Drive Customer Excellence

Naveen Mohan - GBS Head - Asia-Pacific, Siemens Technology and Services Pvt. Ltd.


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Naveen Mohan

GBS Head - Asia-Pacific
Siemens Technology and Services Pvt. Ltd.

2:40 pm - 3:10 pm Scaling Generative AI Across Functions: Takeda's Journey towards Enterprise-Wide Transformation

Yasutaka Zushi - Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead, Takeda Pharmaceutical Company Limited

Discover how Takeda is leveraging AI and Gen AI across finance, procurement, and HR to create end-to-end processes.  

  • Looking at Generative AI for specific processes which require more advanced functionalities  
  • Leveraging existing technologies with Generative AI to create an end-to-end automated process  
  • Preparing for a future where digital capabilities drive agility and efficiency 
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Yasutaka Zushi

Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead
Takeda Pharmaceutical Company Limited

3:10 pm - 3:50 pm Panel Discussion: Beyond Proof of Concepts: Integrating Gen AI into your Centre as an Accelerator of Transformation

Gavin Lam - Vice President, Global Business Services Operations, NTT DATA Inc

How does Generative AI integrate into the SSC and GBS? We gather technology leaders to discuss how to unlock the potential of Generative AI to drive strategic decision making and business insights. 

  • Establishing practical guidelines and governance to roll out Generative AI applications 
  • Overcoming the system biases and learning how to scale 
  • Sharing of use cases on actual Generative AI outputs and lessons learnt 
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Gavin Lam

Vice President, Global Business Services Operations
NTT DATA Inc

3:50 pm - 4:20 pm Afternoon Break & Refreshments

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4:20 pm - 4:50 pm Reimagining Quote-to-Cash (Q2C) Shared Services through a Change Management Lens

Susan Atmaja - Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea Markets, IBM
  • Q2C Shared Services: Our Transformation Story – How we went from siloed to unified and why you should begin at the end 
  • Our Secret to Success – Amazing agile principles to accelerate transformation 
  • All aboard! Let’s get in sync – Effective change management entails removing roadblocks, clear communication and getting stakeholders on board 


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Susan Atmaja

Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea Markets
IBM

4:50 pm - 5:30 pm Panel Discussion | Building an Inclusive Workforce Amongst Gen Z and Millennials to Drive Higher Engagement

  • Addressing the challenges and opportunities of managing Gen Z workforce  
  • Exploring strategies to create an inclusive environment that works seamlessly across Gen Z, Millennials, and other generations 
  • Discuss innovative initiatives to bridge gender and generational gaps, fostering a more inclusive and engaged workforce 


5:30 pm - 5:35 pm Chairperson’s Closing Remarks and End of Conference