19 - 20 November, 2019 | Sands Expo & Convention Centre, Singapore

Conference Day 2

8:00 am - 8:50 am Morning Refreshment and Registration

Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Creating Synergies & Partnerships

9:00 am - 9:30 am Big Idea Keynote Speaker | Staying Ahead of the Disruption Curve – Building the 5-Year Plan to Future-Proof Businesses

Digital transformation is everywhere, but not everybody gets it right. Digital transformation is more than just automation or technology – it encompasses the future of work and the specific processes that are affected by the digitisation journey.
Rakesh Malani, Chief Financial Officer & Board Member at Carousell

Rakesh Malani

Chief Financial Officer & Board Member
Carousell

Every dollar counts, especially to CFOs. With increasing emphasis on “doing more with less”, find out what CFOs really want for every dollar they are paying for when it comes to Shared Services activities.
  • What do CFOs and businesses truly want from SSOs?
  • How much of Shared Services activities actually add meaningful, commercial value to business units?
  • Beyond just SLAs and KPIs – How can SSOs and businesses forge better partnerships together?  
Bibek Agarwala, Vice President, Chief Financial Officer – Lifestyle Business at Raymond

Bibek Agarwala

Vice President, Chief Financial Officer – Lifestyle Business
Raymond

Alexander Joramsa, Chief Financial Officer, Asia Pacific at Alcon

Alexander Joramsa

Chief Financial Officer, Asia Pacific
Alcon

Etienne Callafe, Chief Financial Officer, Sourcing & Global Supply Chain at Decathlon

Etienne Callafe

Chief Financial Officer, Sourcing & Global Supply Chain
Decathlon

Varthini Larue, Chief Financial Officer, South East Asia at Air Liquide

Varthini Larue

Chief Financial Officer, South East Asia
Air Liquide

Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

10:10 am - 10:20 am SSON Benchmarking Session

10:20 am - 10:50 am Morning Refreshments and Networking Break

Centres of Excellence – The Cornerstone of Growth

10:50 am - 11:20 am Headlining Whole-of-Enterprise Transformation Through 4 Global Technology Hubs (Centres of Excellence) in British America Tobacco

  • Reviewing the need to build Centres of Excellence to help support whole-of-enterprise transformation
  • Re-engineering businesses to be more digital-savvy
  • Embracing IT architecture, data analytics and more 
Ms Rajvansh Kaur Sandhu, Head of Digital Platforms at British American Tobacco

Ms Rajvansh Kaur Sandhu

Head of Digital Platforms
British American Tobacco

We talk about GBS often but not enough about CoEs, yet this is one function that can unlock immense value once leveraged properly. However, the journey towards developing a world-class CoE is not an easy one and it does not happen overnight. In this 40-minute interactive session, we discuss the myths in designing CoEs and guide you on your CoE journey.
  • Defining your CoE model and governance structure
  • Developing your CoE – Within GBS? A different location? How do you decide?
  • Managing change and transformation along the CoE journey
  • Understanding best practices on how SSOs are leveraging on CoE functions

How Will This Work?
In preparation for SSOW Asia 2019, we will survey our attendees and ask them what their most pressing challenge/question regarding the journey towards building a world-class Centre of Excellence. The top 10 challenges will be compiled by the SSON team and will be shown on screen at SSOW Asia 2019. The audience will be asked to rank them and our keynote panel will weigh in on their perspectives accordingly.
 
What Will You Learn?
Walk away with 10 tips on navigating common challenges involved in designing a Centre of Excellence – These 10 tips are not only first-hand from your peers, they are also best practices from SS&O leaders who have been there done that!
Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Siddhartha Banerjee, General Manager, UI-UX Centre of Excellence at Vodafone

Siddhartha Banerjee

General Manager, UI-UX Centre of Excellence
Vodafone

Anita Bhat-Zutshi, Vice President, Global Business & Finance Services at Unilever

Anita Bhat-Zutshi

Vice President, Global Business & Finance Services
Unilever

Zulaifah Abdul Ghani, Head - Centre of Excellence; Country Finance lead - Malaysia & Indonesia at Luxasia

Zulaifah Abdul Ghani

Head - Centre of Excellence; Country Finance lead - Malaysia & Indonesia
Luxasia

12:00 pm - 1:10 pm Networking Lunch

What’s New in 2019? You Said, We Listened!

Interactive Discussion Groups – 2 Rotations/Topics @ 40-minutes each
SSOW Asia 2019 features 25 different IDGs, split across both days (11 IDGs on Day 2) Our IDGs are specially curated based on each function/priority in your SSO, allowing you to zone-in and focus on the topics that matters most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well.

Creating Value, Driving Agility, Transforming Functions

Strategy

1:10 pm - 2:30 pm Roundtable B | Setting up Centres of Excellence in Asia – Key Steps
  • Defining the objective of your CoE
  • Integrating the critical ingredients in CoEs
  • Maximising capabilities for CoE success 
Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Strategy

1:10 pm - 2:30 pm Roundtable C | Harnessing Design Thinking Models for New and Improved SSO Processes
  • Analysing how design thinking is gaining traction in the SSO space – and how it affects you
  • Preparing your SSO to adopt design thinking methodologies in future strategies
  • Are you ready for design thinking? Is it for you?
Siddhartha Banerjee, General Manager, UI-UX Centre of Excellence at Vodafone

Siddhartha Banerjee

General Manager, UI-UX Centre of Excellence
Vodafone

Strategy

1:10 pm - 2:30 pm Roundtable D | SSON Analytics – Benchmarking Metrics Discussion
Syazana Lim, Lead Research Analyst at SSON Analytics

Syazana Lim

Lead Research Analyst
SSON Analytics

Finance Transformation

1:10 pm - 2:30 pm Roundtable E | Moving Towards End-to-End Finance Processes – Embracing Global Process Ownership
  • Highlighting the importance of E2E processes in high-volume finance transactions
  • Structuring E2E finance processes for scale
  • Amending procedures and governance guideline
Rodney Bergman, SVP, Global Business Services at Celestica

Rodney Bergman

SVP, Global Business Services
Celestica

Finance Transformation

1:10 pm - 2:30 pm Roundtable F | Enabling Finance Transformation Through Digitisation

Aparna Srivastava, Site Leader, Finance & Accounts at Google

Aparna Srivastava

Site Leader, Finance & Accounts
Google

HR & Employee Experience

1:10 pm - 2:30 pm Roundtable G | Embracing Robust Change Management Strategies for the Future SSO
  • Managing change in a disruptive environment – How to?
  • Encouraging an agile culture within your SSO
  • Maintaining an open and innovative mindset constantly to be on the edge of change
Rene Raasted, Director, People & Culture at Vestas

Rene Raasted

Director, People & Culture
Vestas

HR & Employee Experience

1:10 pm - 2:30 pm Roundtable H | Up-Skilling and Re-Skilling Talent for the Digital SSO Workforce
  • Nurturing a workforce fit for the future
  • Taking practical steps to up-skill and re-skill your existing workforce
  • Analysing best practices in effective talent development programmes
Tony Liu, Director HRSSC at Samsung Electronics

Tony Liu

Director HRSSC
Samsung Electronics

Technology & Outsourcing

1:10 pm - 2:30 pm Roundtable J | From Deployment to Scale – Fast-Tracking your Automation Strategies
  • Understanding how you go from small to big with automation across multi-functions
  • Ensuring compliance with data processes to enable scalability
  • Leap-frogging the automation journey – Best practices and key tips
Fua Nipah, Chief Services Officer at MANN + HUMMEL Group

Fua Nipah

Chief Services Officer
MANN + HUMMEL Group

Technology & Outsourcing

1:10 pm - 2:30 pm Roundtable N | Debating the Strategic Role of Outsourcing in Today’s Changing Shared Services Landscape
  • What role does outsourcing have to play in today’s digital Shared Services environment?
  • Out-sourcing vs. In-sourcing vs. Digital-sourcing – How relevant are these concepts in the current market?
  • How do you design the right outsourcing strategy for the right processes? 
Anil Bhavnani, Director, BPO and Digital Transformation, India Site Leader at Pfizer

Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer

Process & Operations

1:10 pm - 2:30 pm Roundtable L | Achieving E2E Process Transformation for Operational Excellence
  • Streamlining processes and systems to achieve operational excellence
  • Building the business case for E2E – Is it for everybody and every process?
  • Enabling seamless cross-functional collaboration
Prithesh Prabhu, Head of Operational Efficiency at ME Bank

Prithesh Prabhu

Head of Operational Efficiency
ME Bank

Process & Operations

1:10 pm - 2:30 pm Roundtable M | Adopting Continuous Improvement and Process Excellence Strategies for Excellent Delivery

Paul Bartley, Chief Operating Officer at Odfjell Driling

Paul Bartley

Chief Operating Officer
Odfjell Driling

2:30 pm - 3:00 pm Afternoon Refreshments and Networking Break

Defining Next Steps in Advancing Growth

STREAM D | Planning & Launching (0 – 3 Years)

3:00 pm - 3:10 pm Stream Chairperson Opening Address
Sonal Agarwal, Shared Services Leader at Shared Services Leader

Sonal Agarwal

Shared Services Leader
Shared Services Leader

STREAM D | Planning & Launching (0 – 3 Years)

3:10 pm - 3:40 pm From Buy-In to Launch in 18 Months – Setting Up McDermott’s SSO for Success
  • Choosing the right SSO model based on unique challenges
  • Navigating challenges with remote vs face-to-face transition
  • Attaining management buy-in and support 
Joydeep Guha, Global Finance Shared Services (FSS) Leader at McDermott International Inc.

Joydeep Guha

Global Finance Shared Services (FSS) Leader
McDermott International Inc.

STREAM D | Planning & Launching (0 – 3 Years)

3:40 pm - 4:10 pm Adopting Strategic Planning for Shared Services – Western Sydney University’s Growth Journey
  • Adapting strategic planning to move forward in the growth journey
  • Utilising effective operations and execution schedules
  • Transitioning along the rollercoaster journey towards the common goal 
Peter Tow, Director, Project Management Office at Western Sydney University

Peter Tow

Director, Project Management Office
Western Sydney University

STREAM E | Mid-Maturity (4 – 9 Years)

3:00 pm - 3:10 pm Stream Chairperson Opening Address
Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific

STREAM E | Mid-Maturity (4 – 9 Years)

3:10 pm - 3:40 pm Transforming Mann+Hummel’s Functionally-Driven SSC Towards a GBTS Provider
  • Establishing the need for change towards Global Business & Technical Solutions (GBTS)
  • Forming strong foundations with global governance structures
  • Creating a platform for digitalisation to attain sustainability 
Fua Nipah, Chief Services Officer at MANN + HUMMEL Group

Fua Nipah

Chief Services Officer
MANN + HUMMEL Group

STREAM E | Mid-Maturity (4 – 9 Years)

3:40 pm - 4:10 pm Improving Business Agility and Operational Excellence through Electrolux’s Digital Productivity Platforms – IT Shared Services
  • Exploring Electrolux’s Digital Productivity Platform and how it streamlines operations through automation
  • Implementing task automation tools across enterprises to resolve integration challenges
  • Optimising workflows through RPA, OCR, document management systems and more
Vihang Shah, Head, Centre of Excellence, Digital Productivity at Electrolux

Vihang Shah

Head, Centre of Excellence, Digital Productivity
Electrolux

STREAM F | Advanced Practitioners (10+ Years)

3:00 pm - 3:10 pm Stream Chairperson Opening Address
Anil Bhavnani, Director, BPO and Digital Transformation, India Site Leader at Pfizer

Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer

STREAM F | Advanced Practitioners (10+ Years)

3:10 pm - 3:40 pm Shifting the Focus Towards Knowledge-Based Services
  • Defining knowledge-based services in a changing SSO era
  • Establishing the need for shift and change
  • Embracing digitisation as an enabler
Suraj Walia, Business Leader, Global Shared Services at MetLife

Suraj Walia

Business Leader, Global Shared Services
MetLife

STREAM F | Advanced Practitioners (10+ Years)

3:40 pm - 4:10 pm Exploring Celestica GBS’s Shift Towards Knowledge-Based Activities – CoEs and Capabilities
Rodney Bergman, SVP, Global Business Services at Celestica

Rodney Bergman

SVP, Global Business Services
Celestica

4:10 pm - 4:15 pm Intermission – Back to Plenary Hall

4:15 pm - 4:30 pm Prize Giveaways

The Future of Business Services – Staying Ahead of the Game

4:30 pm - 5:00 pm Empowering Large-Scale Transformation through Robust Change Management Practices

At Coca-Cola Bottlers Japan, Business Services Organisation (BSO) or Shared Services is expanding at an exponential rate and moving away from a mere cost arbitrage to an integrated part of the organisation strategy to bring in structural reforms in the operating structure of the business. A unique story is being written as the organisation is undergoing rapid transformation and one of the largest and fastest transformation journey in the history. With an aim to create value through structural reforms and digital transformation, BSO is poised to ramp up the service delivery model from its present size to 4 times in the near future. With this transformation agenda in mind, the group has created a separate entity in Japan to provide concerted focus on this disruptive strategy.
  • Genesis, The beginning
  • Fear of change – Turning fear into your greatest weapon
  • Re-engineering processes towards customer-centric activities
  • Shifting the focus and capturing the customer at the heart of all Shared Services operations – How to?
Rajeev Mall, President and Representative Director at Coca-Cola Bottlers Japan Business Services Inc.

Rajeev Mall

President and Representative Director
Coca-Cola Bottlers Japan Business Services Inc.

  • Championing diversity and change – Empowering leaders through all stages of the career path
  • The biggest lesson learnt – What is the one thing you would do differently?
  • Discussing emerging skillsets for tomorrow’s leaders 
Sharmini Krishnan, Managing Director at Lufthansa Services Philippines

Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

Arathi Krishnakumar, Vice President and Head HR Advisory at Standard Chartered Bank

Arathi Krishnakumar

Vice President and Head HR Advisory
Standard Chartered Bank

Anita Bhat-Zutshi, Vice President, Global Business & Finance Services at Unilever

Anita Bhat-Zutshi

Vice President, Global Business & Finance Services
Unilever

Aparna Srivastava, Site Leader, Finance & Accounts at Google

Aparna Srivastava

Site Leader, Finance & Accounts
Google

Sumit Mitra, Chief Executive Officer at TESCO Global Business Services

Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

Sudhir Dasamantharao, Director, Global Business Services and Chief Transformation Officer APAC at Boston Scientific

Sudhir Dasamantharao

Director, Global Business Services and Chief Transformation Officer APAC
Boston Scientific