ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

October 13 - 16, 2025 | One Farrer Hotel, Singapore

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Embracing AI and GAI for Innovation & Transformation

Did you know that a leading Tech MNC - GBS Center in India managed to resolve 70% of employee queries without agent escalation with GenAI chatbot deployed to handle HR policy, leave and payroll queires? Let's take a moment to think about AI and GenAI and how it has disrupted/empowered our workflows.

In this presentation by Rajeev Mall, Vice President, Global Business Services Mondelēz International, he explains:

The environment: In 2023, we discovered GenAI and we are now deploying
The action: What should I do now and here - Recognise the risk, Engage stakeholders early, Follow responsible AI principles

Download this presentation on 'Embracing AI and GAI for Innovation & Transformation' for full insights.

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ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

Embracing AI and GAI for Innovation & Transformation

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