How Leading Organisations Are Rethinking Governance, Capability Ownership and Regional Hubs

Global Business Services (GBS) has evolved beyond cost efficiency into a strategic business function. As AI adoption accelerates and enterprise priorities shift, organisations across Asia are redesigning governance frameworks, expanding regional hubs and redefining capability ownership to deliver greater business value.

This Executive Insight Report explores the key trends shaping modern GBS operating models, including:

• The evolution of governance and decision-making frameworks
• End-to-end capability ownership and enterprise accountability
• The changing role of regional shared services hubs
• Expanding GBS service scope beyond traditional functions
• Key strategic questions facing GBS leaders today

Download the report to discover how leading organisations are building agile, future-ready operating models and learn why these topics are taking centre stage at SSOW Asia 2026.