19 - 20 November, 2019 | Sands Expo & Convention Centre, Singapore
Anil Bhavnani, Director, BPO and Digital Transformation, India Site Leader at Pfizer

Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader

Check out the incredible speaker line-up to see who will be joining Anil.

Download The Latest Agenda

Conference Day 1

Tuesday, November 19th, 2019

1:20 PM Roundtable K | End-to-End Intelligent Automation – Moving Towards an Integrated Approach of RPA + Analytics + Cognitive

  • Maximising value through end-to-end Intelligent Automation
  • Adopting IA Platform-as-a-Service and moving beyond the low hanging fruits
  • How can we accelerate automation in a sustainable manner? 

4:40 PM Stream Panel | Building Effective Bot Business Continuity Management Strategies

  • Implementing processes in place to deal with bot discontinuity – What happens when Bots goes sick?
  • Extracting value from “Bot failure” and optimising your Bot investment
  • Demonstrating the importance of Bots and Brains working in tandem 

Conference Day 2

Wednesday, November 20th, 2019

1:10 PM Roundtable N | Debating the Strategic Role of Outsourcing in Today’s Changing Shared Services Landscape

  • What role does outsourcing have to play in today’s digital Shared Services environment?
  • Out-sourcing vs. In-sourcing vs. Digital-sourcing – How relevant are these concepts in the current market?
  • How do you design the right outsourcing strategy for the right processes? 

Post-Conference Solution Clinics

Thursday, November 21st, 2019

3:00 PM Solution Clinic F | Your One-Stop Manual to End-to-End Intelligent Automation – RPA + Analytics + Cognitive

Automation technologies have transformed the shared services market, taking business process automation to the next level. However in a world where value creation is of utmost importance, automation alone is not sufficient. Organisations now face the challenge of bringing automation to the next level by the integration of analytics and cognitive capabilities like machine learning (ML), optical character recognition (OCR), artificial intelligence (AI) and many more. How can SSOs transition towards IA Platform-as-a-Service to drive enterprise value creation?
  • Collaborating with IT on architecture, infrastructure, security and change management
  • Re-designing organisational processes and functions for successful RPA + Analytics + Cognitive deployment
  • Implementing robust governance, compliance, controls, audit and measurement frameworks
  • Formulating your own IA Platform-as-a-Service roadmap