Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader Pfizer

Anil Bhavnani is a Chartered Accountant (CA) with over 25 Years of Industry Experience in Financial Services, Corporate Finance and International Accounting. He is also a certified Quality Master Black Belt in Six Sigma from Centre for Learning and Organizational Excellence (CLOE - USA).

Anil is currently Director BPO Operations and Digital Transformation. He is the India Site Leader for Pfizer- GFS and manages the BPO relationship with Genpact. In this role he is responsible for overseeing the Finance & Accounting operations outsourced to Vendor Partner “Genpact” and ensuring a successful transition as is required for effective and efficient processing of Pfizer’s financial transactions around the world. He is an integral part of the Global Financial Solutions Extended Leadership Team serving as liaison with regional Shared Services Centres, external service providers and business unit clients. Anil is also engaged in driving the GFS Digital Strategy for Robotics & process automation (RPA) and is a part of the “Make it Possible” Team to drive the Pfizer Strategy of being a Best in Class Service Provider, Trusted and Integral Business partner and Great Place to work.

Anil started his Career with Blue Star in 1988 post qualifying CA and worked with GE from 1992 to 2001. He worked with GE Plastics till 1997 and then moved to GE Capital International Services (GECIS), now Genpact, to start the BPO Operations of GE in India. Anil has also worked with HCL BPO, Convergys and Xansa (Steria) UK in positions of increasing responsibility.

Anil has been engaged with the Shared Services and Outsourcing Industry for 20 Years and has been a Guest Speaker at many BPO Forums like Nasscom in India and Shared Services Outsourcing Network - IQPC in Asia, Europe and US. He is a recipient of “Best Shared Services Leader” Award at the 2014 Shared Services Outsourcing Week in India and “People’s Choice Contribution to the IndustryAward”2013 at Shared Services Outsourcing Week in Asia. 

Conference Day 1

Tuesday, November 19th, 2019

1:20 PM Roundtable K | End-to-End Intelligent Automation – Moving Towards an Integrated Approach of RPA + Analytics + Cognitive

  • Maximising value through end-to-end Intelligent Automation
  • Adopting IA Platform-as-a-Service and moving beyond the low hanging fruits
  • How can we accelerate automation in a sustainable manner? 

4:40 PM Stream Panel | Building Effective Bot Business Continuity Management Strategies

  • Implementing processes in place to deal with bot discontinuity – What happens when Bots goes sick?
  • Extracting value from “Bot failure” and optimising your Bot investment
  • Demonstrating the importance of Bots and Brains working in tandem 

Conference Day 2

Wednesday, November 20th, 2019

1:10 PM Roundtable N | Debating the Strategic Role of Outsourcing in Today’s Changing Shared Services Landscape

  • What role does outsourcing have to play in today’s digital Shared Services environment?
  • Out-sourcing vs. In-sourcing vs. Digital-sourcing – How relevant are these concepts in the current market?
  • How do you design the right outsourcing strategy for the right processes? 

Post-Conference Solution Clinics

Thursday, November 21st, 2019

3:00 PM Solution Clinic F | Your One-Stop Manual to End-to-End Intelligent Automation – RPA + Analytics + Cognitive

Automation technologies have transformed the shared services market, taking business process automation to the next level. However in a world where value creation is of utmost importance, automation alone is not sufficient. Organisations now face the challenge of bringing automation to the next level by the integration of analytics and cognitive capabilities like machine learning (ML), optical character recognition (OCR), artificial intelligence (AI) and many more. How can SSOs transition towards IA Platform-as-a-Service to drive enterprise value creation?
  • Collaborating with IT on architecture, infrastructure, security and change management
  • Re-designing organisational processes and functions for successful RPA + Analytics + Cognitive deployment
  • Implementing robust governance, compliance, controls, audit and measurement frameworks
  • Formulating your own IA Platform-as-a-Service roadmap 

Check out the incredible speaker line-up to see who will be joining Anil.

Download The Latest Agenda