Gagandeep is a proven leader in setting up and managing multiple Global Business Services within IT, Finance, HR, Procurement and Facilities domains in the last 13 years. He has been involved with various delivery models, e.g. captive, hybrid, managed services, staff augmentation, offshore, onshore and nearshore. He has provided leadership setting up these greenfield shared services from scratch as well as driving change within more mature delivery centers in steering them upwards in the maturity curve. He has more than 24 years’ experience in IT (Infrastructure, Operations and Applications), Finance (PTP, OTC, RTR) and HR domains with strong business knowledge in diverse industries e.g. Consulting, Oil & Gas, FMCG, Telecommunications, Services, and High Tech manufacturing. Armed with experience in both consulting and end user environments throughout Europe, Middle East and Asia Pacific, Gagandeep has also successfully led cross functional teams in matrix organisations in providing various services globally. Gagandeep is currently the Managing Director for Swarovski GBS Asia Sdn Bhd based in Malaysia.