ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

October 13 - 16, 2025 | One Farrer Hotel, Singapore

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Gavin Lam

Vice President, Global Business Services Operations NTT DATA Inc

Gavin is an energetic, visionary executive who has acquired about 25 years of commercial management, finance and business operation and transformation experiences in the IT industry. At NTT DATA Inc., he is responsible for managing Global Business Services operations across 25+ countries covering back and mid-office processes and delivering through two world-class outsource providers. He is passionate about mentoring, empowering and inspiring teams to learn, grow and be the best versions of themselves. In addition, Gavin is a Master Certified Professional in GBS and a Certified ScrumMaster (CSM) and Scrum Product Owner (CSPO

13 October | Innovate-a-Thon: Innovate, Co-Create, Impact

2:30 PM Challenge Statement #3: Creating Business Cases For Generative AI

Step one: Identifying business areas where Generative AI can contribute maximum business value.
Step two: Developing a solution package to fully implement Generative AI in these business areas.
Step three: Creating a full business case plan to win the endorsement and investment from the C-suites.

Each Group will have 5 min to present your final strategy to the entire team. Awards ceremony follow for the category winners and the deliverer of the best pitch.

14 October | Main Conference Day One

11:40 AM How Automating Accounts Payable Can Drive Growth & Efficiency

15 October | Main Conference Day Two

3:10 PM Panel Discussion: Beyond Proof of Concepts: Integrating Gen AI into your Centre as an Accelerator of Transformation

How does Generative AI integrate into the SSC and GBS? We gather technology leaders to discuss how to unlock the potential of Generative AI to drive strategic decision making and business insights.

Establishing practical guidelines and governance to roll out Generative AI applications
Overcoming the system biases and learning how to scale
Sharing of use cases on actual Generative AI outputs and lessons learnt

Check out the incredible speaker line-up to see who will be joining Gavin.

Download The Latest Agenda