ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
Gavin Lam
Vice President, Global Business Services Operations NTT DATA Inc
Gavin is an energetic, visionary executive who has acquired about 25 years of commercial management, finance and business operation and transformation experiences in the IT industry. At NTT DATA Inc., he is responsible for managing Global Business Services operations across 25+ countries covering back and mid-office processes and delivering through two world-class outsource providers. He is passionate about mentoring, empowering and inspiring teams to learn, grow and be the best versions of themselves. In addition, Gavin is a Master Certified Professional in GBS and a Certified ScrumMaster (CSM) and Scrum Product Owner (CSPO
22 October | Main Conference Day Two
2:00 PM Transforming Operations Through End-to-End Process Redesign and Intelligent Automation
• Streamlining and standardising core operational processes to improve efficiency, quality and scalability
Check out the incredible speaker line-up to see who will be joining Gavin.
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