ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
Jacintha Koh
Head of People Services Moet HennessyJacintha Koh is a seasoned People Operations Leader with over 15 years of experience driving HR transformation and delivering HR services across APAC. As Head of People Services & Solutions at Moet Hennessy Asia Pacific, she leads strategic roadmap execution with a focus on HR technology enhancements. Jacintha has a proven track record in streamlining HR processes, improving operational efficiency, and fostering high-performance cultures. Passionate about innovative HR solutions and enhancing employee experience, she brings a wealth of expertise to the future of payroll operations.
23 October | Post-Conference SSON Focus Day: The GBS Value Creation Playbook
11:20 AM Case Study Designing Employee-Centric Shared Services: Applying Luxury Service Principles to Workforce Support
Exploring how Moët Hennessy is reimagining HR shared services by applying customer-centric service principles to improve employee experience, strengthen workforce engagement and create measurable business value.
• Embedding personalised, high-quality service experiences that increase employee trust, engagement and satisfaction
• Balancing automation and efficiency with human interaction to maintain service quality at scale
• Leveraging workforce data and insights to proactively identify needs and improve service delivery outcomes
• Demonstrating how employee experience excellence contributes to retention, capability development and organisational performance
Check out the incredible speaker line-up to see who will be joining Jacintha.
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