ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

October 20 - 23, 2026 | One Farrer Hotel, Singapore

AGENDA

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Jacintha Koh

Head of People Services Moet Hennessy

23 October | Post-Conference SSON Focus Day: The GBS Value Creation Playbook

11:20 AM Case Study Designing Employee-Centric Shared Services: Applying Luxury Service Principles to Workforce Support

Exploring how Moët Hennessy is reimagining HR shared services by applying customer-centric service principles to improve employee experience, strengthen workforce engagement and create measurable business value.

• Embedding personalised, high-quality service experiences that increase employee trust, engagement and satisfaction

• Balancing automation and efficiency with human interaction to maintain service quality at scale

• Leveraging workforce data and insights to proactively identify needs and improve service delivery outcomes

• Demonstrating how employee experience excellence contributes to retention, capability development and organisational performance

Check out the incredible speaker line-up to see who will be joining Jacintha.

Download The Latest Agenda

ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

Jacintha Koh

23 October | Post-Conference SSON Focus Day: The GBS Value Creation Playbook

11:20 AM Case Study Designing Employee-Centric Shared Services: Applying Luxury Service Principles to Workforce Support

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