ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
Jonathan Tam
Head, APAC People Services foodpandaJonathan Tam is an experienced People Leader with more than 15 years in Operations and Project Management. Jonathan has supported areas that crosses Customer Service, Information Technology, Banking and Finance, and Human Resource Delivery. He is a Six Sigma Trained looking to amplify efficient delivery in the workspace by being an advocate of Continuous Improvement in an Organization.
14 October | Main Conference Day One
15 October | Main Conference Day Two
3:10 PM Panel Discussion: Beyond Proof of Concepts: Integrating Gen AI into your Centre as an Accelerator of Transformation
How does Generative AI integrate into the SSC and GBS? We gather technology leaders to discuss how to unlock the potential of Generative AI to drive strategic decision making and business insights.
- Establishing practical guidelines and governance to roll out Generative AI applications
- Overcoming the system biases and learning how to scale
- Sharing of use cases on actual Generative AI outputs and lessons learnt
4:50 PM Panel Discussion | Building an Inclusive Workforce Amongst Gen Z and Millennials to Drive Higher Engagement
- Addressing the challenges and opportunities of managing Gen Z workforce
- Exploring strategies to create an inclusive environment that works seamlessly across Gen Z, Millennials, and other generations
- Discuss innovative initiatives to bridge gender and generational gaps, fostering a more inclusive and engaged workforce
Check out the incredible speaker line-up to see who will be joining Jonathan.
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