ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
October 20 - 23, 2026
| Singapore
Kanishka Sinha
Global Head Hyper Automation & Ai Services Professional Ingram Micro22 October | Main Conference Day Two
10:10 AM Case Study | Rethinking GBS for Agentic AI: From Process Automation to Data-Driven Transformation
• Exploring how organisations must fundamentally redesign GBS models, operating approaches and adoption strategies to successfully implement Agentic AI at scale
• Shifting from process-centric automation to a data-centric model, requiring GBS to rethink ownership across data, technology and business functions
• Reimagining end-to-end customer journeys with an automation-first mindset, focusing on exception handling, validation and complex decision-making tasks
• Redefining the role of Proof of Concept as a critical validation step for live data integration, security guardrails and production readiness
• Evolving the user adoption model by positioning Agentic AI as a collaborative resource, enabling gradual autonomy from recommendation to decision-making
Check out the incredible speaker line-up to see who will be joining Kanishka.
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