ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
October 13 - 16, 2025
| One Farrer Hotel, Singapore
Naina M Shukri Omar
Senior General Manager (Global HR Services) Petroliam Nasional Berhad14 October | Main Conference Day One
2:30 PM Customer at the Core: Driving Business Growth Through End-User Excellence
- Experience as a Growth Engine: How solving end-user pain points directly boosts revenue and operational efficiency
- Tech-Enabled Personalization: Leveraging AI and analytics to create seamless, tailored user experiences
- From Cost Centre to Value Driver: Aligning metrics with business outcomes to transform service into a competitive advantage
Check out the incredible speaker line-up to see who will be joining Naina M Shukri.
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