Rajeev Mall

President and Representative Director Coca-Cola Bottlers Japan Business Services Inc.

Rajeev is the Chief Executive Officer of Coca-Cola Bottlers Japan Business Services Inc. He is architecting and leading the multifunction Business Services Organization (BSO), based out of Tokyo for CCBJI, a USD 10 BLN enterprise which is the leading Japanese beverage company and the largest Coca-Cola bottler in Asia. BSO is the strategic operating model of CCBJI. The vision for BSO is to create value, drive growth agenda for the business by becoming trusted business partner build on the foundations of People, Processes and Innovative technology and creating a future proof agile organization.

In his previous roles as Vice President, Rajeev was leading process and technology Global Centre of Excellence for the The Coca-Cola Company based out of India, supporting 20 countries and 5 continents. He was responsible for value architecting, designing, developing and supporting SAP and technology based solutions for revenue generating capabilities and operating efficiencies. He has been at the cross sections of service, manufacturing and Information Technology Industries by working in companies like SAP, ESAB and DHL. During his tenure he has been involved in mergers and acquisitions, setting up startups, operating manufacturing & sales and distribution units, leading business applications verticals, setting shared services and rolling out ERP and mobile solutions, punctuated with history of repeated successes.

A qualified finance, legal and technology professional, Rajeev cherishes time with his family, wife an educationist and amateur painter, Elder daughter a professional in human psychology, trained Indian classical dancer working in Europe and younger daughter, a sociologist with love of wildlife working in India on global human policy development. Curious and passionate by nature he loves to have fun both at work and off work. He believes in developing people through self-developed behavioral psychology learning programs. During free time he indulges in watching podcasts, reading, watching super heroes action movies, being close to nature and listen to world music.

Conference Day 1

Tuesday, November 19th, 2019

1:20 PM Roundtable O | Analysing the Changing Business Models of the Outsourcing Industry

  • Understanding changing contracting models in today’s technology-heavy environment
  • Reviewing new and unique offerings from BPO providers – Why are they still key?
  • Marrying BPO with technology for optimal business outcomes 

Conference Day 2

Wednesday, November 20th, 2019

4:30 PM Empowering Large-Scale Transformation through Robust Change Management Practices

At Coca-Cola Bottlers Japan, Business Services Organisation (BSO) or Shared Services is expanding at an exponential rate and moving away from a mere cost arbitrage to an integrated part of the organisation strategy to bring in structural reforms in the operating structure of the business. A unique story is being written as the organisation is undergoing rapid transformation and one of the largest and fastest transformation journey in the history. With an aim to create value through structural reforms and digital transformation, BSO is poised to ramp up the service delivery model from its present size to 4 times in the near future. With this transformation agenda in mind, the group has created a separate entity in Japan to provide concerted focus on this disruptive strategy.
  • Genesis, The beginning
  • Fear of change – Turning fear into your greatest weapon
  • Re-engineering processes towards customer-centric activities
  • Shifting the focus and capturing the customer at the heart of all Shared Services operations – How to?

Check out the incredible speaker line-up to see who will be joining Rajeev.

Download The Latest Agenda