Samuel Francis Padilla

Samuel Francis Padilla

Country Head/Head of GBS Bon Secours Mercy Health

22 October | Main Conference Day Two

2:40 PM Case Study | Building and Scaling a Mission-Driven GBS Organisation from the Ground Up at Bon Secours Mercy Health

Exploring how BSMH is rapidly establishing and scaling its GBS model to support global operations while aligning closely with its healthcare mission

• Establishing a GBS function from scratch and scaling rapidly from early setup to a 1000-person organisation within a year

• Adopting an agile, non-linear approach to GBS build-out to accelerate speed, flexibility and responsiveness over traditional step-by-step methodologies

• Leveraging experienced industry hires and leadership talent to stabilise operations before driving efficiencies and automation

• Influencing and aligning global stakeholders by embedding GBS as a mission-driven partner supporting healthcare delivery and organisational growth


Check out the incredible speaker line-up to see who will be joining Samuel Francis.

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