Saurabh Sharma

COO ProHance

Saurabh is COO at ProHance. Prior to joining ProHance, Saurabh held senior leadership positions at industry-leading companies, including GE, UBS, Cognizant, Dell, and Firstsource. His track record reflects his deep understanding of ProHance’s target customers and their needs, enabling strategic positioning of the company’s offerings and valuable contributions to future product development.

With over 24 years of experience in the outsourcing industry, Saurabh is acknowledged among his peers for his commitment to leveraging technology for transformative change and enhancing the customer experience. His professional journey includes senior roles in India, the United States, and Singapore. With a background in Electronics & Communications Engineering, Saurabh holds an MBA in Management Systems from IIT Delhi, along with certifications, including the Six Sigma Green Belt, Trained Black Belt, Certified Internal Auditor, and Project Management Professional (PMP).

15 October | Main Conference Day Two

9:40 AM Fireside Chat: Empowering the Workforce Towards Smarter Ways of Working

In an era where agility, efficiency, and employee experience define organizational success, the workforce of tomorrow requires more than just advanced tools — it demands smarter ways of working. Join Samyak Mittal, Head of Workforce Empowerment at Standard Chartered Bank, and Saurabh Sharma, COO of ProHance, as they delve into SCB’s journey towards building a more connected, empowered, and outcome-driven workplace. This session begins with an inside look at SCB’s advancements in workforce management practices, the cultural and operational shifts, and the lessons learned along the way. This will be followed by an engaging fireside chat between Samyak and Saurabh, where they will discuss:

·      Leveraging data-driven insights and visibility into workforce trends and patterns for smarter decision-making

·      Balancing productivity with employee well-being in a hybrid and distributed workforce

·      Discussing key principles of a mature workforce management ecosystem

Check out the incredible speaker line-up to see who will be joining Saurabh.

Download The Latest Agenda