ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
October 20 - 23, 2026
| One Farrer Hotel, Singapore
Shakira Snowdon
Country Head of Philippines Pepper Money23 October | Post-Conference SSON Focus Day: The GBS Value Creation Playbook
10:40 AM Case Study: Delivering Specialist Expertise as a Service: Redefining Value Creation in Financial Services Operations
Examining how Pepper Money is evolving its Manila operations from a transactional support centre into a specialist service organisation that improves responsiveness, decision quality and business outcomes across critical financial services functions.
• Expanding beyond transactional processing to provide specialised support across mortgage lending, asset management and credit operations
• Improving service quality and business responsiveness through digital workflows, automation and enhanced operational visibility
• Developing specialist talent capabilities that enable higher-value support and stronger stakeholder partnerships
• Measuring service success through business impact, operational outcomes and contribution to enterprise performance
Check out the incredible speaker line-up to see who will be joining Shakira.
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