• Origins and Early Years: VITAL's establishment in 2006 and the challenges of pioneering whole-of-government shared services

• Strategic Evolution: The journey to becoming Singapore's Central Agency for Corporate Shared Services and the resulting paradigm shifts in mission and approach

• People at the Heart of Transformation: Building a future-ready workforce.

VITAL is the Singapore Public Service’s central agency for corporate shared services, serving over 100 government agencies. As a department under the Ministry of Finance, VITAL transforms and delivers corporate shared services for the Singapore Public Service across human resources, payroll, finance, and procurement functions. Through innovative use of technology, process excellence, and strong partnerships, VITAL drives efficiency and reliability in corporate shared services operations while maintaining high service quality. A recognised leader in public sector transformation, VITAL continues to pioneer new approaches to create greater value for the Singapore Public Services.