Suraj Walia

Business Leader, Global Shared Services
MetLife

Suraj is currently working as a Technology Service Delivery & Client Relationships Leader with MetLife Global Shared Services servicing Global Technology teams globally. Prior to this, Suraj was working as a Operations Leader with Cognizant BPO managing large scale operations (900+ FTEs and P&L equivalent of $15Mn) in BFS vertical.

Previously, Suraj was working as a Transitions & Transformation Leader with Genpact. He is a Genpact certified Lean Six Sigma Master Black Belt/Black Belt and a certified Project Management Professional (PMP).

Suraj has a PGDM from SP Jain, Mumbai and hold a B.Tech from REC Calicut. He also has executive program certifications from Harvard Business School, London Business School, INSEAD, Duke University and ISB. Suraj is also also an endurance athlete and wellness coach. He has successfully completed Ironman Triathlon, Ultra marathons and various full/ half marathons, and coaches budding triathletes and runners.

Check out the incredible speaker line-up to see who will be joining Suraj.

Download The Latest Agenda

Conference Day 2

Wednesday, November 20th, 2019

3:10 PM Shifting the Focus Towards Knowledge-Based Services

Defining knowledge-based services in a changing SSO era
Establishing the need for shift and change
Embracing digitisation as an enabler

Post-Conference Solution Clinics

Thursday, November 21st, 2019

12:15 PM Solution Clinic E | A Change Management Playbook – Ensuring your SSO is Ready for Transformation

Change doesn’t come easy, especially with a multifunction organisation. As SSOs start getting disrupted, adopt new technology and de-construct existing processes and workflows, change management becomes more important than ever. How exactly can you ensure that your organisation well-equipped to navigate through large-scale transformation?

Demonstrating what effective change management looks like in an SSO
Examining ways to get buy-in from leadership and other teams to start the change process
Exploring structures and procedures needed to support the changes required
Outlining timelines and processes which are the most important when implementing change