19 - 20 November, 2019 | Sands Expo & Convention Centre, Singapore
Suraj Walia, Business Leader, Global Shared Services at MetLife

Suraj Walia

Business Leader, Global Shared Services

Check out the incredible speaker line-up to see who will be joining Suraj.

Download The Latest Agenda

Conference Day 2

Wednesday, November 20th, 2019

3:10 PM Shifting the Focus Towards Knowledge-Based Services

  • Defining knowledge-based services in a changing SSO era
  • Establishing the need for shift and change
  • Embracing digitisation as an enabler

Post-Conference Solution Clinics

Thursday, November 21st, 2019

12:15 PM Solution Clinic E | A Change Management Playbook – Ensuring your SSO is Ready for Transformation

Change doesn’t come easy, especially with a multifunction organisation. As SSOs start getting disrupted, adopt new technology and de-construct existing processes and workflows, change management becomes more important than ever. How exactly can you ensure that your organisation well-equipped to navigate through large-scale transformation?
  • Demonstrating what effective change management looks like in an SSO
  • Examining ways to get buy-in from leadership and other teams to start the change process
  • Exploring structures and procedures needed to support the changes required
  • Outlining timelines and processes which are the most important when implementing change