
Suraj Walia
Business Leader, Global Shared Services
MetLife
Check out the incredible speaker line-up to see who will be joining Suraj.
Download The Latest AgendaConference Day 2
Wednesday, November 20th, 2019
3:10 PM Shifting the Focus Towards Knowledge-Based Services
- Defining knowledge-based services in a changing SSO era
- Establishing the need for shift and change
- Embracing digitisation as an enabler
Post-Conference Solution Clinics
Thursday, November 21st, 2019
12:15 PM Solution Clinic E | A Change Management Playbook – Ensuring your SSO is Ready for Transformation
Change doesn’t come easy, especially with a multifunction organisation. As SSOs start getting disrupted, adopt new technology and de-construct existing processes and workflows, change management becomes more important than ever. How exactly can you ensure that your organisation well-equipped to navigate through large-scale transformation?
- Demonstrating what effective change management looks like in an SSO
- Examining ways to get buy-in from leadership and other teams to start the change process
- Exploring structures and procedures needed to support the changes required
- Outlining timelines and processes which are the most important when implementing change