ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

October 13 - 16, 2025 | One Farrer Hotel, Singapore
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Susan Atmaja

Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea Markets IBM

With over two decades of service and exposure in the IT industry, Susan is an established leader with a proven track record. She has a wide breadth of experience in IBM, from Supply Chain, Chief Information Officer and Chief Data Officer offices, to Quote-to-Cash Operations. She actively partners with IBM Consulting and Sales to showcase how IBM puts Intelligent Workflow and AI to work. Susan led Shared Services in IBM supporting ASEANZK markets, ensuring seamless operations support from quote creation to cash collection. Strategically uniting operations with transformation, innovation and AI, Susan drives new standards of operational excellence and productivity.

15 October | Main Conference Day Two

4:20 PM Reimagining Quote-to-Cash (Q2C) Shared Services through a Change Management Lens

  • Q2C Shared Services: Our Transformation Story – How we went from siloed to unified and why you should begin at the end 
  • Our Secret to Success – Amazing agile principles to accelerate transformation 
  • All aboard! Let’s get in sync – Effective change management entails removing roadblocks, clear communication and getting stakeholders on board 


Check out the incredible speaker line-up to see who will be joining Susan.

Download The Latest Agenda

In Partnership With:

Shared Services

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