Asian Shared Services and Outsourcing Week 2020

26 - 29 October, 2020 | Singapore

Zulaifah Abdul Ghani

Head - Centre of Excellence; Country Finance lead - Malaysia & Indonesia Luxasia

With more than 25 years of various industry experience within multinational (MNC) and government-linked companies (GLC) including Citibank, Malaysia Airlines, DDB Needham Worldwide, Singapore post and Medini Iskandar Malaysia, Zulaifah is an agile and transformational Finance Leader. Currently the Country Finance Lead of Malaysia and Indonesia, and the Head of the Regional Centre of Excellence (COE) at Luxasia Group, the leading omnichannel partner of luxury and lifestyle brands, she is a pivotal member in achieving operational excellence in their five-year transformation journey. 

Zulaifah specialises in business turnaround and transformation, managing integration post-acquisition, and implementation of large-scale shared services operations.

An Accountancy graduate from the National University of Singapore, Zulaifah is a Fellow Chartered Accountant (CA) of the Institute of Chartered Accountants (ISCA) and a certified coach, trainer and speaker of the John Maxwell Company.



Conference Day 2

Wednesday, November 20th, 2019

11:20 AM Myth-Buster Audience Interactivity Session – We Asked YOU! Top 10 Tips in Designing a World-Class Centre of Excellence

We talk about GBS often but not enough about CoEs, yet this is one function that can unlock immense value once leveraged properly. However, the journey towards developing a world-class CoE is not an easy one and it does not happen overnight. In this 40-minute interactive session, we discuss the myths in designing CoEs and guide you on your CoE journey.
  • Defining your CoE model and governance structure
  • Developing your CoE – Within GBS? A different location? How do you decide?
  • Managing change and transformation along the CoE journey
  • Understanding best practices on how SSOs are leveraging on CoE functions
What Will You Learn?
Walk away with 10 tips on navigating common challenges involved in designing a Centre of Excellence – These 10 tips are not only first-hand from your peers, they are also best practices from SS&O leaders who have been there done that!

Check out the incredible speaker line-up to see who will be joining Zulaifah.

Download The Latest Agenda