Free resources from SSON

Full Event Guide - 19th Annual Shared Services and Outsourcing Week 2019

Explore the exciting new interactive event guide and discover 50+ case studies, 13 different track sessions, SSOW parties and exclusive transformation stories from Amazon, Mars, Tesco, Heineken, Adidas and Vodafone. Plus 

Shared Services and Outsourcing Week - Event Guide

GBS Revolution at SSOW

With more and more SSOs transitioning to Global Business Services, or setting up GBS from scratch in order to leapfrog the maturity curve and add significant value back to the business, SSOW is the place to be to learn about the realities of the challenges and the successes of GBS.Preview...

Finance Innovation at SSOW

Historically the first function to be centralised, and often the first function to be partially automated, there are a wealth of innovations Finance professionals need to embrace to establish themselves as service pioneers.Discover how SSOW will help you transform your finance function now!

HR Transformation at SSOW

Many enterprises are still bogged down in traditional HR models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a hammer! SSOW is your perfect opportunity to learn all the tips and tricks to create modern, optimised HR Operations.Discover more in this...

New and Exclusive Resources

SSOW 2019 Show Report

Gain insight into SSOW 2019 with the 2019 Shot Report.This year (2019) we celebrated the 19th Anniversary of #SSOW19 with 90+ speakers, an agenda packed full of thought provoking case studies, interactive workshops and discussion groups and exciting and selfie worthy drinks receptions.Over 600 attendees from more than 200 different...

State of the Shared Services Market Report 2019

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and...

How Experian is creating a Continuously Improving Organisation

With the the goal of training 20% of its organisation to be Six Sigma black belts within the next three years, Experian Global Finance Services is setting a new standard for excellence.Including crucial insights from Helen Emmett, Operations Director, Global Finance Services at Experian we take a look at how Experian's...

People, Process and the path to the future of Shared Services

Throughout the shared services world, there is a strong consensus that robotics and humanistic AI are the future. With insight from Kathleen Terjesen, Head of Global Business Services at Bose and Dr Sumit Mitra, CEO Global Business Services at Tesco we explore some of the key people and process related...

How can Shared Services transform Finance?

More than 50% of global companies have either already consolidated their Finance and Accounting functions into a Shared Service Organisation (SSO), or are considering doing so. With insight from SSOW speakers Thomas Haseneder, Global Head GBS Finance Services, Ingram Micro and Lóránt Besnyi, Head of Accounting & Tax, MOL Group,...

A history of transformation with Mondelez Business Services Officer - Podcast

Recorded at SSOW 2018 in Lisbon, Caroline Basyn, Business Services Officer, Mondelez joins SSON and shares her history in transformation which includes many years at P&G, three years at Bacardi as CIO and her current role as Chief Business Services at Mondelez.The stay at Bacardi was short as Caroline explains it- she was...

Implementing Global Business Strategy at Adidas - Podcast

Kamila Grembowicz, Senior Vice President Global Business Services, Adidas joins SSON and shares her experience in implementing Global Business Strategy at Adidas: "I think every company has a different culture, a different structure, and every GBS looks different. If you have a company where GBS concept is really not liked...

What defines a modern HR operation?

What defines a modern HR operation? While many enterprises are still bogged down in traditional models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a mallet. True, technologies like SuccessFactors and Workday have been driving this trend for years. What differentiates...

How to transform your Global Business Services

According to SSON’s most recent industry survey, one third of global organisations are currently implementing Global Business Services. Not just that. Within five years another 30% plan to transition to GBS. So, why all this interest? What does GBS offer that traditional Shared Services does not? The answer, in a...

Shared Services in Europe 2019 | SSON Analytics

Shared Services in Europe 2019: Scope expansion with fewer centres, outsourcing still relevant, searching for innovative talent, and assessing readiness for new IA tools?This interactive report provides the latest trends on:Sourcing model, Intelligent automationDigital workforce Talent management across Europe’s Shared Services industryDownload now for your copy of the complimentary market...

Year in Review | Shared Services and Outsourcing Week

Take a look at what went down at the most recent editions of Europe's No.1 Biannual Shared Services & Outsourcing Event - Download the Year in Review of both SSOW Lisbon and SSOW Autumn and uncover the key themes that emerged, including:What were the Standout Sessions of 2018?Highlights of the...

Transitioning from Call Center work to Shared Services with Schneider Electric - Podcast

Will Swanson, Vice President HR Shared Services at Schneider Electric joins us and shares how he transitioned from call center work to shared services with Schneider Electric: "if you have background in continuous improvement and operational efficiency and leadership development and things like that, I think that's transferable across the...

SSON Impact Awards 2019 - An Ultimate Guide

The Ultimate Guide to the SSON Impact Awards!This guide provides crucial information to help you succeed at the prestigious SSON Impact Awards.Hear from the Judges and previous winners of the awards.Discover what it takes to succeed.Gain insights into the award categories and much more!Download the guide now... and Good luck!

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

This exclusive video interview explores how OMV embarked on a new journey to deliver a different promise to its stakeholders: innovation. 

State of The Shared Services and Outsourcing Industry - Europe 2018 | SSON Annual Report

SSON’s annual European state-of-the-industry report highlights the underlying trends driving current shifts, identifies the ‘new and improved’ profile of the modern Shared Services team, and points to strategic value-add embedded in Shared Services model. Find out how you can improv  decisions as you move your model forward.

A World Class GBS: An Interview With Mondelez | Shared Services and Outsourcing Week

Caroline Basyn of Mondelez International Global Business Services explains how one of the world’s largest snacking companies have developed a Global Business Service centre that surpasses delivery expectations and how they plan to sustain and surpass this in the future.

What's Next For Next-Gen Leadership in Shared Services? | Shared Services and Outsourcing Week

Shared services organisations are embarking on their next phase of development – a phase more demanding than it’s leaders have ever seen before.This new market requires capabilities not normally fostered by SSO leaders.This report shows the vital skills required of the modern day shared services leader and includes first-hand advice...

10 Tips on How to Succeed in Global Business Services | Shared Services and Outsourcing Week

We surveyed 10 of the most respected Global Business Service leaders in SSON’s global database to identify how they are making great strides to deliver superior performance through their operating model.They highlight governance frameworks, talent strategy, leadership style, and value-add. What emerges is a cheat sheet based on first hand...

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).Learn about the challenges they...

Crucial Insights

Global Business Services in Lithuania - Invest Lithuania

Interested in what constitutes a booming Global Business Services industry? Find out the reason behind the 17% annual growth and Fortune 500 companies setting up in Lithuania. Download Invest Lithuania’s industry digest now and find all the answers.

Case Study - Soaring towards a networked Global Supply Chain - Tradeshift

Unlocking the potential of the procure-to-pay network.This global consumer goods giant is history2 on a “connected commerce” mission. The company has established an e-invoicing and supplier collaboration network that benefits the organization far beyond the AP department....

Are you robot ready? - By Automation Anywhere

The industry’s most advanced, enterprise-grade Robotic Process Automation platform for Shared Services and Business Service Organizations deliver this report to help you find out if you are ready for robots!

Infosys BPM - Delivering results via Design Thinking - Case Study

Infosys BPM with its automation approach helped the client, one of the leading film studios across the globe, to substantially eliminate the manual effort and achieve a high quality of delivery along with efficiency. Read on to learn how Infosys robotic process automation (RPA) with the design thinking framework not...

Uruguay: the Latin Singapore arising from Latin America - Uruguay XXI

How this small country, enclaved between two giants like Brazil and Argentina, has developed a value-oriented business ecosystem making it become one of the preferred destination for foreign companies investing in Latin America? – Brought to you by SSOW Sponsor, Uruguay XXI

Cognitive Automation: 6 Steps to Success

What cognitive automation is, why you need it, and how to do it rightAdding cognitive capabilities to robotic process automation (RPA) is the biggest trend in business process automation since, well, RPA. In this eBook, you’ll learn how to succeed with cognitive automation by following six basic steps.

Infosys BPM - Delivering benefits worth $1.7 Million - Case Study

When an organisation gets data from disparate sources across the globe with multiple formats in multiple languages, it gets difficult to deal with it. Without having any visibility on data, utilizing it further becomes a cumbersome process especially when it comes to identifying opportunities for Savings.This Case Study talks about...

Uruguay XXI - Uruguay, the #1 location for GBS in Latin America - Infographic

This Infographic is brought to you by SSOW Sponsors, Uruguay XXI. Uruguay is Latin America's number one location for Global Business Centers and this Infographic looks at the Incentives, Lifestyle and success cases of GBS in Uruguay.

60 Seconds With...

60 Seconds with Philip Whelan | Shared Services and Outsourcing Week

We take 60 seconds to interview Philip Whelan, Head of Strategy & Process Management at GBS & speaker at SS&O Week.

60 Seconds with Jean-Claude de Vera | Shared Services and Outsourcing Week

We took 60 seconds to interview Jean-Claude de Vera, VP Global Business Services at LafargeHolcim, and speaker at Shared Services and Outsourcing Week.

60 seconds with the Advisory Board | Shared Services and Outsourcing Week

SSON's Global Advisory Board guided our event agenda for this year to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This month, we introduce our new European Board Members...

60 Seconds with Chris Gunning | Shared Services and Outsourcing Week

We take 60 seconds to interview Chris Gunning, Global Shared Services (GSS) Finance Operations Lead Vimplecom, speaker at SSOW and judge of the 2017 European Excellence Awards.

60 Seconds with Julie Harbert | Shared Services and Outsourcing Week

We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at Shared Services and Outsourcing Week Europe 2017.

60 seconds interview with Mike Stops | Shared Services and Outsourcing Week

We take 60 seconds to interview Mike Stops, Group Director Service Centres, NSG group, a speaker at Shared Services and Outsourcing Week and judge of the 2017 European Excellence Awards.

60 Seconds with Alexander Von Thielmann | Shared Services and Outsourcing Week

We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at Shared Services and Outsourcing Week.