The Shared Services model is now roughly three decades old and in that time, it has shifted from a cost-based, centralisation-driven approach to one that, today, offers transactional efficiencies as table stakes.

With insights from Rob van den Wijngaard, Director Finance & HR Shared Service Centre at Leiden University and Chris Gunning, Manager Transformation Service, Global Finance Process & Services at The HEINEKEN Company we take a look at the key milestones from the last 20 years of Shared Services and future predictions, including;

• The rise in Outsourcing in the early 2000's
• The geographical expansion of Shared Services in 2010
• Optimizing process and enhancing customer experience with the introduction of new technology

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