Exclusive Content

Are you robot ready? - By Automation Anywhere

Are you robot ready? - By Automation Anywhere

The industry’s most advanced, enterprise-grade Robotic Process Automation platform for Shared Services and Business Service Organizations deliver this report to help you find out if you are ready for robots!

How can Shared Services transform Finance?

How can Shared Services transform Finance?

More than 50% of global companies have either already consolidated their Finance and Accounting functions into a Shared Service Organisation (SSO), or are considering doing so. With insight from SSOW speakers Thomas Haseneder, Global Head GBS Finance Services, Ingram Micro and Lóránt Besnyi, Head of Accounting & Tax, MOL Group, we explore the challenges and opportunities involved.

Learn why Finance is one of the most compatible functions to export to an SSO model, as well as:

  • How Ingram Micro is achieving end-to-end process ownership with the introduction of  a GBS model
  • How to manage the human-side of change and potential pushback when evolving the shared services model
  • How MOL Group is providing a value-adding finance function with the support of its SSO
A history of transformation with Mondelez Business Services Officer - Podcast

A history of transformation with Mondelez Business Services Officer - Podcast

Recorded at SSOW 2018 in Lisbon, Caroline Basyn, Business Services Officer, Mondelez joins SSON and shares her history in transformation which includes many years at P&G, three years at Bacardi as CIO and her current role as Chief Business Services at Mondelez.

The stay at Bacardi was short as Caroline explains it- she was coming from an $80B company to a $5B company and so her transformation mission was straightforward. Moving to Mondelez, Caroline outlined an aggressive timeline, size and scope for transformation- four services, three years, 3,500 people - which turned into eight services and 5,000 people delivered on the initial timeline. 

Implementing Global Business Strategy at Adidas - Podcast

Implementing Global Business Strategy at Adidas - Podcast

Kamila Grembowicz, Senior Vice President Global Business Services, Adidas joins SSON and shares her experience in implementing Global Business Strategy at Adidas: "I think every company has a different culture, a different structure, and every GBS looks different. If you have a company where GBS concept is really not liked by the people, they didn't adapt to change, they maybe went too aggressive in the cuts straight away without the quality. You can have different reasons why you go back to functional model."

Cognitive Automation: 6 Steps to Success

Cognitive Automation: 6 Steps to Success

What cognitive automation is, why you need it, and how to do it right

Adding cognitive capabilities to robotic process automation (RPA) is the biggest trend in business process automation since, well, RPA. In this eBook, you’ll learn how to succeed with cognitive automation by following six basic steps.


How to transform your Global Business Services

How to transform your Global Business Services

According to SSON’s most recent industry survey, one third of global organisations are currently implementing Global Business Services. Not just that. Within five years another 30% plan to transition to GBS. So, why all this interest? What does GBS offer that traditional Shared Services does not? The answer, in a few words: Agility, Flexibility, and Ability to Transform. We interviewed executives at Tesco and Mars for some perspective on the GBS of the future.

Transitioning from Call Center work to Shared Services with Schneider Electric - Podcast

Transitioning from Call Center work to Shared Services with Schneider Electric - Podcast

Will Swanson, Vice President HR Shared Services at Schneider Electric joins us and shares how he transitioned from call center work to shared services with Schneider Electric: "if you have background in continuous improvement and operational efficiency and leadership development and things like that, I think that's transferable across the business in a lot of these different areas."

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

Delivering on Promises: An Interview with OMV Petrom Global Solutions SRL | Shared Services and Outsourcing Week

This exclusive video interview explores how OMV embarked on a new journey to deliver a different promise to its stakeholders: innovation. 

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

HR, Crystal Clear: An Interview with Swarovski | Shared Services and Outsourcing Week

In light of the recent drive for HR in Shared Service Organisations Ina Schreckenberger, Transformation Programme Stream Lead for People and Organisation of Swarovski, spoke to us about one of Swarovski’s recent transformations, and the benefits of having HR in the Global Business Services Organisation (GBS).

Learn about the challenges they faced related to HR transformation and special client experiences and relationships.