The 2024 'State of the Shared Services & Outsourcing Industry Europe Market Report 2024' has just been released and you can download it now.

The European Shared Service and GBS industry is in an incredibly exciting position. As a model which is only few decades old, it is remarkable that many shared services are now being looked to as the drivers of digital transformation and examples of excellence within their business. In 2024, the value shared services is already providing, is set to extrapolate. Generative AI brings brand new opportunities for improved productivity, better user experience and the integration of new services, if shared services can get their processes ready and talent upskilled to take on this new challenge.

Download your complimentary copy now for an in-depth look at:

• Top Cities For Delivery Centres in Europe
• The top priorities for overall SSO/GBS strategy targets
• Fresh insight on developing new capabilities & scaling data analytics
• How Generative AI is influencing Shared Services & GBS
• Upskilling & employee experience for Shared Services & GBS