Is "Thinstaffing" the Future of Shared Services?
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In 2010 I was leading shared services innovation work at a large consumer products company. To help "bring the outside in" I organized a meeting between our executive team and a small Silicon Valley startup that had developed an interesting solution to collect and retrieve information from any device. Now for a confession. This meeting was one of the "top 10 meeting fails" of my career. The comments from the start-up can pretty much be summed as follows…
"Why would we waste our ti...
