Robotic Process Automation: We’re at the Cusp of Something Big – But Only if the Industry Can Get its Head Out of the FTE Model

Contributor:  Barbara Hodge, SSON
Posted:  04/07/2014  12:00:00 AM EDT
Rate this Article: (4.9 Stars | 15 Votes)
Remember when you heard the term “multifunction” mentioned in hushed whispers at Shared Services conferences? About 10 years ago? And remember also when a couple of firms out of India started obsessing about “data analytics”? About 5 years ago? And then the constant chattering about Global Business Services? Just a few years back? Those early converts were visionaries, as...

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Barbara Hodge, SSON Contributor:   Barbara Hodge, SSON

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