The pace of transformation in shared services is accelerating — and top GBS leaders have shared their expertise on digitization, AI, operational excellence, and customer-centric service delivery. Access these exclusive presentations to discover the latest strategies driving measurable efficiency and enterprise impact.

Featured Presentations & Speakers:

Baxter – Explore how Baxter’s GBS organization evolved into a transformation engine through automation, AI, and process redesign. Learn how these changes cut lead times, improved service, and boosted EBITDA.

Smurfit Kappa – Discover how the Central Cluster unlocked $1.5M in savings using value selling, RPA, and digital transformation. Gain insights into how AI-powered credit management and data mining are reshaping financial decision-making.

Roche – See how Roche scaled from regional to global services by shifting to a product ownership model and implementing global KPIs. Hear how agile networks and end-to-end business process management drove their global expansion.

Smith+Nephew – Learn how Smith+Nephew expanded GBS into non-traditional services such as sales operations, compliance, and advanced supply chain management. Understand their blueprint for service design, stabilization, and continuous optimization.

👉 Stay ahead of the curve with proven strategies from the leaders shaping the future of GBS.

Who’s Already Registered for SSOW LATAM?

Meet the powerhouse behind Shared Services & Outsourcing Week Latin America 2025 (Bogotá | Oct. 20–22): A dynamic mix of shared services, GBS, finance, procurement, operations, and transformation leaders from world-class organizations.

Inside you will find:

• Demographic statistics: Explore who’s attending - top industries, seniority levels, and core functions all broken down.
• Top job titles: From Directors to SVPs and Managers, get the full picture of the leaders shaping shared services.
• Top companies: Adidas, Coca-Cola, FEMSA, Lufthansa Global Business Services, and more - preview the brands already attending SSOW LATAM.
  

Getting approval to attend a professional conference can often feel like an uphill battle. Whether it's budget concerns, aligning with team goals, or just convincing your manager it’s truly worth the time away, the hurdles are real. The good news? The SSOW LATAM Approval Kit is here to make that process smoother, faster, and far more effective, so you can spend less time crafting your pitch and more time preparing to level up your shared services strategy at SSOW LATAM in Bogotá (October 20–22, 2025).

Inside the Approval Kit, you’ll find everything you need to confidently request approval, including:

• Cost Planning Worksheet – Easily estimate your total trip investment, including flights, hotel, and registration
• Talking Points for Your Pitch – Key themes and trends—like leveraging AI, O2C, S2P, R2R, and workforce transformation—mapped to today’s shared services priorities
• Ready-to-Send Justification Letter – A fill-in-the-blank template to help you explain the value of attending to your manager
• Real ROI Examples – Case studies and benchmarks to show what you’ll bring back to your team
• Who You'll Be Joining – A look at the top companies sending teams, from Adidas, Elanco, Nokia, Opella and more.
• Quick-Access Support Contacts – Reach out directly for help with registration, group rates, or questions The Approval Kit takes the guesswork out of getting approval.

Ready to make your case?

Past Attendee Snapshot shows the companies and job titles that attended the event last year, so you know who this event is perfect for. Read the Snapshot now to get a better understanding of who will be there this year and who you will have the opportunity to network with!

Check out the Post Show Report for Shared Services & Outsourcing Week LATAM, which took place in Costa Rica this October! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

In the dynamic landscape of shared services, LATAM emerges as a frontrunner, leveraging automation initiatives to boost efficiency. Central to this rise is the region's focus on engaging the workforce, fostering innovation and collaboration. As customer experience gains priority, LATAM invests in elevating service quality to align with global standards. Concurrently, a strategic overhaul of IT infrastructure is underway, enhancing capabilities and positioning LATAM for sustained growth in the digital era. Explore these themes further in the latest Visual Analytics Workbook by SSON Research & Analytics.

As global trade dynamics shift, Mexico has emerged as a crucial player in the nearshoring trend, as the country has surpassed China as the top U.S. export partner last year and U.S. organizations choose to keep operations closer to home. Additionally, this transition reflects broader changes in supply chain strategies driven by geopolitical tensions and the need for closer, more reliable manufacturing bases. View our latest article, Mexico: Land of Nearshoring Opportunities and see the latest insights on Mexico’s role in nearshoring:

Global Business Services (GBS) is on the cusp of a profound transformation in Latin America. Once characterized predominantly by transactional tasks in finance, HR, procurement, and IT, GBS is now evolving into a sophisticated arena propelled by advancements in GenAI and knowledge services. This transformative shift holds the potential not only for substantial cost savings but also for catalyzing significant leaps in business value creation and fostering strategic partnerships in Latin America. A recent study by SSON Research & Analytics delves into the disruptions affecting diverse roles within the GBS ecosystem, uncovering critical insights into this evolving landscape.

Take a look at the Shared Services experts that will be in attendance at this year's Latin American Shared Services & Outsourcing Summit.

Download this one-pager for a quick view of what to expect at Latin America Shared Services & Outsourcing Week 2024 Conference.

The Sales Transaction Support (STS) organization embarked on a first-of-a-kind enterprise operations agile transformation. This involved forming a small local accelerate team who became known as the A-Squad. The goal was to pioneer a new way of working to better manage work, improve speed, have happier employees and delight clients. Check out the full story to learn how to make major transformations to workstreams. Content courtesy of IBM. 

Latin America is an emerging market for BPO & Shared Services; as a result, we expect the Order-to-Cash process to come under greater scrutiny in the immediate future. This article compares global OTC processes with what exists in Latin America today, based on the author's experience of working with these markets.

Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit, discusses tips and strategies for emerging companies regarding outsourcing, and opening single versus multi-function centers.

The 2015 State of the Shared Services Industry report provides an insightful look at how shared services operations around the world are reacting to challenges - namely process optimization, digital transformation,data analytics, automation & new and evolving skill sets - and the opportunities presented by these trends. We've canvassed our global SSON practitioner community and documented responses from 450 Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS for insight into their own practices.

Jenn Moline, Director of International Accounting and Finance at Verizon, and speaker at the approaching summit, discusses outsourcing to and from Latin America, the regional differences in workplace culture, and the challenges she meets on the finance and administrative side of the SSC.

IACCM led a 'blue sky' discussion group on the subject "How can you genuinely create organizational integration between client and provider at a global and local level?" In this article, hear how 40 BPO leaders and executives discuss what "smart contracting" is and its role towards a successful BPO relationship. You can also email Alysha.Malik@iqpc.com to request a copy to your inbox. 

Andrea Mena Sudasassi, Service Delivery Senior Manager at Coca-Cola, describes the company's dashboard evolution path, defect and project management processes, governance and talent development models, and much more in this past presentation.

SSON's 2015 State of the Shared Services Industry Report is expanded greatly to include a direct focus on the Latin American region. We have extrapolated detailed and actionable trends from our surveys of regional industry professionals, regarding topics such as performance optimization, data analytics, customer service, and more!

Matthew Noe, Latin America Regional Shared Services Manager at Caterpillar - Panama, and speaker at the approaching summit, cut his location's attrition rates from 25% down to single digits, cut call times from 45 minutes on hold to a few seconds, and achieved the distinction of a Great Place to Work. Find out how he overhauled his center's culture to accomplish these achievements.

Celia Ortiz outlines what an SSC can do for Latin America's changing economy as it faces political uncertainty. Her five points include: 1.) Optimization of processes 2.) Cost reduction 3.) Centralization of processes 4.) Tax planning and 5.) Automization. 

We continued our interview with Lina Maria Palacios, Manager of Finance, SSC, Latin America Performance at Teva Pharmaceuticals, and speaker at the approaching Summit. In Part 2 she goes into common financial stumbling blocks and how to avoid them, standardizing processes across regions, and the key points to consider when organizing an SSC.

HP Enterprise Services' Tom Dobis talks about global BPO trends, the growing importance of the mid-market and this sector's desire for a "Mercedes experience at Chevy prices" as well as the fast-moving, fast-expanding practice for business analytics.

Federico Demarin, Regional Human Resources Director, Swarovski Latin America, impresses the importance of the customer in building and developing a SSC. Ask yourself, "Is the Voice of the Customer reaching your HR services strategy?" It needs to be, he says.

The fact is that, with Governments increasingly pushing new transparency initiatives, the constant changes to invoicing and tax policies across Latin America are putting companies at financial risk.

Download this whitepaper to find out how to mitigate against this risk through process automation and real-time reporting.

Mercadolibre's Country Manager in Uruguay Karen Bruck, shares the company's KPIs for the center, its regionally-focused metrics, and the five reasons it decided to land in Uruguay -- 1.) Geographical closeness to HQ 2.) Reliability 3.) Tax Advantages 4.) Talent and 5.) Technology and infrastructure.

A presentation by Carlos Longo Alberto. 

A presentation by Lina Palacios. 

Arnaldo DiPetta, LATAM FSSC Sr. Manager at AVON, and past speaker at our event, discusses challenges in the Latin American market, priorities and best practices in outsourcing, and increasing & outsourcing added value in this informative past presentation. 

Ana Maria Gomez Sarmiento, Profesional en Finanzas y Relaciones Internacionales Especializacion en Evaluacion y Desarrollo de Proyectos at Grupo Thomas Greg & Sons, and past speaker at our summit, goes into software implementation, process standardization, and escogenica del software in this Spanish-language past presentation.

Carlos-Antonio Bonazzi, GBS ABS - Global Services & Compliance at ALCOA America Latina & Caribe, and past speaker at our summit, gives a Global Business Services overview, explores ALCOA's Services Portfolio and Management Model, and talks about people, customer, and growth strategies in this thorough past presentation. 

What if the world was just a village of 100 Shared Services Centers? Check out this amazing video put together by SSON that will breakdown global shared services statistics into something much more creative and consumable. Email EnquiryIQPC@iqpc.com to request a copy directly to your inbox.