Take a deep dive into the Latin American countries and companies that are leading innovation in artificial intelligence. With new research and survey data, this article is full of insights so you can stay up to date with everything in AI in Latin America.

In the vibrant landscape of Latin America, a treasure trove of untapped potential lies hidden within its burgeoning workforce. This potential, when harnessed effectively, can transform the Shared Services and Global Business Services (GBS) industry, driving innovation, efficiency, and growth. However, unlocking this potential requires a deep understanding of the region's unique challenges and opportunities, as well as a commitment to nurturing talent and fostering continuous learning.

The blossoming GBS landscape in Costa Rica is a testament to the country's vision and drive to position itself as a competitive player in the global business services sector. With multinational corporations like IBM, Amazon, and Smith & Nephew choosing Costa Rica as their GBS location, the country's ascension to the forefront of shared services has been remarkable. Read on for the latest research and case studies on Costa Rica!

Latin America is the new hub for shared services and global business services – and it’s only projected to grow. Explore this growth and the trends behind it in our new infographic, with exclusive data from SSON Research & Analytics.

Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success. This interactive report showcases critical trends from Latin American SSO and GBS operations. These themes will be explored in more detail at Shared Services & Outsourcing Week LatAm, October 10-12, 2023, San José, Costa Rica

Global Business Services (GBS) has emerged as a strategic lever for organizations around the world, particularly in Latin America. The GBS model enables organizations to centralize key business functions and deliver a range of support services more efficiently and effectively. Here's the ultimate guide to navigating GBS in Latin America, showing you its key drivers and how you can be a part of it. Read it now!

Explore the compelling narrative of Brazil's shared services industry in São Paulo, Rio de Janeiro, and Curitiba. This article showcases how these powerhouses harness strategic positioning and top-tier talent to attract multinational corporations, revolutionizing the service sector in Latin America.

This timely piece is a primer for the upcoming Shared Services & Outsourcing Week in Costa Rica from October 10-12. Leading speakers from top Brazilian companies including Afya, NTT Data, Stellantis, BRF, RHI Magnesita, and CCR S.A. will be sharing their insights at this event.

So why wait? Download the article today to understand why these cities are instrumental in Brazil's economic expansion. An absolute must-read for those keen on Latin American business trends and the future of global service delivery. Immerse yourself in the dynamic world of SSCs before heading to the conference!

Check out this year's agenda here.

Mexico is quickly becoming a major player in the world of global business services, thanks to a rapid rise in shared services operations. In our latest feature, 'Revolutionizing Global Business: The Rise of Shared Services in Mexico,' we delve into the factors fueling this transformative shift. From exploring the fascinating interplay of Mexico's robust workforce and evolving technology landscape, to analyzing the country's unique economic advantages and tax considerations, this comprehensive article paints a detailed picture of Mexico's ascension on the global business stage.

Join us as we explore the growth trajectory of Mexico's shared services sector, its compelling impact on global business dynamics, and the promising opportunities it presents for multinational corporations. Get a glimpse into the future of global business, today. Don't miss out on this insightful deep dive into one of the most exciting developments in global business!

Shared services organizations (SSOs) in the Latin American region have been growing in both numbers and maturity over the last several years. With this growth comes new challenges such as talent retention and scaling automation technology. In preparation for SSOW this October in San Jose, Costa Rica, SSON Digital sat down with Eduardo Rocha, Global Business Services (GBS) Performance Manager at Schlumberger, to discuss the current state of shared services in the region and the challenge of growing silos in multi-functional shared service centers. In this report, learn about how Rocha's team implemented a customer experience program that relied on internal customer feedback to drive connectivity between each function in Schlumberger's GBS model.

In preparation for SSOW this October in San Jose, Costa Rica, SSON Digital teamed up with SSON Research & Analytics to analyze the current state of shared service centers (SSCs) in the region. This report utilizes SSON data to provide a regional snapshot of top functions, industries, and cities in the Latin America region. Additionally, this report looks at two of the biggest challenges SSOs in the region face; talent retention and scaling automation.

There are a number of challenges facing shared services organizations (SSOs). This report details the top 5 trends shaping the SSO space right now, including: 

• Constructing a Talent Retention Strategy from the Ground Up
• Understanding the Challenges & Solutions to Data Digitization
• Creating a New Standard for Experience through IA, AI, Automation & Analytics Transformation
• Obtaining the Ultimate Guide to Stakeholder Management & Engagement
• Digitizing Processes to Expand Scope & Maturity of Service Offerings
  

The Latin American shared services market has made significant progress over the past few years. The market is shifting from transactional, human-based work towards knowledge-driven activity that is enabled by data and automation. Yet, and despite the anxiety unleashed by “automation”, this has not translated to obvious job losses. Instead, Latin American shared services organizations (SSOs) are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centers of Excellence and expanding into new services and geographies.

View the market report to uncover:

• The overall 2019 SSO landscape in Latin America
  
• The top functional services & operating models
• The growing emphasis on Centers of Excellence (CoEs)
• SSO expansion plans for the next 12 months and productivity improvement targets
  
• Intelligent automation implementation and integration (including cognitive solutions, AI, blockchain, intelligent chatbots, machine learning)
• GBS objectives for the next five years
• Top talent challenges and skills deficits within existing shared services staff
• And much, much more!
  

SSON’s Global editor Barbara Hodge speaks to two transformation leaders in Latin America who are guiding automation through their enterprise to get tips on change management strategies that work. New automation solutions impact not just our work but our life – and are introducing disruptive work practices. The benefits are there, without doubt, but the potential for human resistance to hinder advancements is all too great. Change management is the tool to get this done.

Here are some strategies to lead automation change with:

• Promote Change as a Career
• Use the Power of a Center of Expertise
• Leverage Subject Matter Experts and 7 more strategies!

We surveyed 50+ Latin American shared services leaders regarding the scope of their operations in 2018. The results share insight into geographic reach, maturity and scope, operating models, GBS implementation and more.

While the US and UK generally lead the world in terms of shared services, we have seen, over the past five years, extraordinary growth from the Latin American region. Playing into the region’s favor are the high skill levels of its talent pools, established infrastructure, and time zone proximity to North America (whereby it should be noted that 75% of the SSCs are predominantly servicing in-region, however). However, with the majority of centers in the fastest growing (by number of SSCs) countries domestic-HQ based, it’s also a sign that, across Latin America, enterprises are grasping the benefits of shared services.

ScottMadden, Inc., one of North America’s leading general management consulting firms specializing in shared services, recently joined industry leaders as a sponsor and presenter at SSON’s 2018 Shared Services & Outsourcing Week Latin America event. This event offered a unique platform for attendees to learn the latest on operational excellence, talent management, global business services, robotic process automation (RPA), and intelligent automation.

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. Play with the data to answer core questions such as:

• What is the most significant challenge Latin American SSCs face regarding talent?
  
• What are the most noteworthy skill deficits within SSC staff in this region?
• What is the most popular strategy to attract and retain talent?
• Where are Latin American SSCs on their IA/ RPA journey?
• Is there a strong preference for any strategies to develop IA capability?
• What is the most popular way Latin American SSCs are incorporating IA/ RPA?
• What are the technology priorities for HR SSCs?

We sat down with two of our speakers from 2018, Mirtha Yamamoto and Charlie Calderon, to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources.

Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon is the Global Head of Operational Excellence for World Vision.

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration of the industrial revolution based on robotic automation, but now, moving from manufacturing into services.

There has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the opportunities.

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

Want to learn more about what happened in 2017? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!

In preparation for Latin America Shared Services & Outsourcing Week 2018, we wanted to exclusively share these past presentations with you. Below you will find expert content on:

• Embrace RPA & Next Generation Talent Management to Strengthen SSC Operations
• Inside Monsanto’s Global Financial Shared Services Transformation
• Transition Management Success Uncovered: Ensure New Services are Seamlessly Incorporated with Robust Migration Strategies
• SSC Leadership & Employee Engagement
  

In this brand new interactive report from SSON Analytics, find out which industry sectors dominate the Latam shared services landscape and a breakdown of other emerging functions. Also inside you'll find a detailed section containing the level of natural disaster risk in the top 10 SSC cities in Latam!

The Certified Global Business Services Professionals (CGBSP) Program and the Shared Services & Outsourcing Network (SSON) conducted a survey of 218 global GBS/Shared Services professionals between March and April 2017.

The particular focus was on talent management priorities for the sector. The results from this survey highlight how training programs keep employees proficient in operational roles, however at the same time, they point to a lack of support for long-term career investment.

The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong process ownership becomes much more important in a world where Intelligent Automation trumps moving transactions to a low cost location.

But what makes GBS a success? Gain insights from 10 of the most respected GBS leaders as they share their top 10 tips on how to outperform in global service delivery.