April Cielica

P&G has been synonymous with GBS for decades and held as a testament to what the business model can offer. April Cielica, President of Procter & Gamble’s Global Business Services (GBS), will share the evolution of GBS at P&G, outlining how GBS is transforming to meet the challenges of a rapidly changing technological environment, focusing on innovation, data-driven decision making and strategic value creation. Walk away with actionable insights across the following strategic drivers, that can be applied to your organization, fostering excellence and trust in business services:

• Data is the Heartbeat of GBS: Understand the critical role that data plays in the success of business services and how to leverage it as a foundational element for AI and innovation
• Expanding Service Horizons: Discover how to evolve from a traditional back-office role to a strategic trusted partner by actively engaging with business units to identify their needs
• Driving Innovative Organization Design: Learn about the importance of continuous evaluation and innovation in organizational design, illustrated through a recent P&G case study