Monday, March 16, 2026: SSOWomen's Day & Site Tours

Not all careers move in a straight line, and in Shared Services, that’s often where the real growth happens. Join us for an eye-opening interview with an executive who has successfully navigated roles in a BPO, consultancy, and traditional GBS, building a toolkit of skills that work anywhere. From recognizing transferable strengths to embracing career pivots, attendees will learn how to evaluate their own capabilities, spot the right opportunities, and adapt for success in new environments. Whether you’re considering a move into a different sector, exploring cross-functional roles, or simply curious about what else is possible in the Shared Services universe, this session will help you to see the possibilities your career path might be hiding in plain sight. 

AI isn’t just transforming how organizations run - it’s changing how careers grow. Beyond process automation, AI can become your personal career coach, helping you craft powerful resumes, fine-tune emails, take smarter meeting notes, and prepare for interviews with precision. But to truly harness its potential, you also need to master the skills that make you indispensable in an AI-driven workplace. Learn to use AI tools for your own professional development and outline the critical AI competencies, from prompt engineering to strategic integration, that will set you apart in the next five years. Walk away with a toolkit to supercharge your day-to-day work and a roadmap for making AI your competitive advantage. 

Connect with amazing women in shared services! Join our interactive discussions, share your stories, and learn from others. It's a chance to build your network and gain fresh perspectives. 

What does it really take to build, and sustain, a successful career in Shared Services & GBS? In this interactive Q&A, executives with 20+ years of experience pull back the curtain on their professional journeys, revealing the pivotal moments, biggest challenges, and surprising turning points that shaped their paths.

Along the way, they’ll share stories of the mentors, sponsors, and allies who changed the course of their careers, and the lessons they wish they’d known earlier. From navigating industry disruptions to making tough career decisions, this is your chance to hear the unfiltered wisdom of leaders who’ve been there, done that, and are still driving impact today. 

Sanjay Thirumalai

Chief Global Delivery Officer
stout

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Vandana Khanna

Vice President Digital Finance Transformation
MetLife

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Shared Services is a field where women make up a large portion of the workforce , yet executive roles are still disproportionately held by men. When you look deeper, the representation gap grows even wider for women from underrepresented racial, ethnic, and cultural backgrounds. In this forward-looking discussion, a diverse panel of emerging leaders will explore the intersection of gender, race, and other identities in Shared Services leadership. From identifying where biases appear in talent pipelines to creating mentorship and sponsorship models that work across differences, this session offers both a candid look at the challenges and a blueprint for change. Because in the end, overcoming these barriers benefits everyone in the Shared Services community

Dr. Elizabeth Carter

CEO
Aappeal LLC

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Mercedes Sullivan

Executive Vice President, People, Culture & Communications
McKinley Companies

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In Shared Services & GBS, change isn’t the exception, it’s the constant. From shifting business priorities to new technologies and economic uncertainty, leaders are expected to navigate disruption without losing momentum. But thriving in this environment requires more than just flexibility, it demands the ability to stay calm under pressure, make clear decisions, and inspire your team to do the same. This session explores the core skills of adaptive leadership, from boosting team morale during turbulent times to turning challenges into opportunities for added value. You’ll learn practical strategies to keep your team engaged, focused, and performing at their best, no matter what changes come next. 

Amy Bare

Sr Director, Global Business Services Strategy & Global Delivery Network
Kimberly-Clark Corporation

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Kim Greenwood

Sr Director Global Business Services
Kimberly-Clark

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More details to come!

Siemens Global Business Services transformed from operating as an internal shared services entity to a customer-centric organization driven by digitalization and customization is a success story with over 20 years of experience. As business dynamics shifted and customer expectations evolved, we at Siemens GBS recognized the need to keep up with modern expectations and transform our processes to better serve our customers. We enable Siemens AG units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Its portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering. Our core business focuses on these strategic areas: 

• Business Solutions Services 
• Engineering Services 
• Hire to Retire Services 
• Opportunity to Cash Services 
• Purchase to Pay Services 
• Project Services 
• Record to Report