Business Process Outsourcing (BPO) is hardly a new concept. Over the last several decades it has empowered clients and organizations to not only improve operational cost-efficiency to solve pain points but has also become a mechanism to advance broader transformation initiatives. However, the BPO landscape has also evolved and shifted since its inception. When it comes to operating critical business functions, orgs in nearly every industry are rethinking “build vs. buy" decisions. Where outsourcing was once simply a cost-saving solution, leaders are now looking for new ways to help address their biggest challenges in mission critical areas of business. This session will explore how the expectations for sustained savings from delivery models is leading to the next generation BPO.

Business Process Outsourcing (BPO) is hardly a new concept. Over the last several decades it has empowered clients and organizations to not only improve operational cost-efficiency to solve pain points but has also become a mechanism to advance broader transformation initiatives. However, the BPO landscape has also evolved and shifted since its inception. When it comes to operating critical business functions, orgs in nearly every industry are rethinking “build vs. buy" decisions. Where outsourcing was once simply a cost-saving solution, leaders are now looking for new ways to help address their biggest challenges in mission critical areas of business. This session will explore how the expectations for sustained savings from delivery models is leading to the next generation BPO.