Deborah Colangelo

Senior Director Guest Contact Center Universal Orlando

Monday, March 25, 2024

2:00 PM Site Tour:  Universal Parks and Resorts Contact Center

During this walk around tour, we will see the contact center and break rooms in action. In addition, our leaders will deliver presentations addressing: 

 

  • Team member satisfaction program and goals 
  • Career development initiatives including resume writing and career shadowing 
  • Goofy team activities like car washes in parking lot and dressing up as zombies 
  • Training and quality programs 
  • Disaster planning and business contingency 
  • Automating processes and driving efficiency 

 

Check out the incredible speaker line-up to see who will be joining Deborah.

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