Michael Zill

Head of Global Business Services Vantive

Tuesday, March 17, 2026: Main Program

2:30 PM Finding the Value: How a GBS Strategy Set the Path for Global Scale and Digital Evolution

With executive sponsorship earned, GBS is expanding its mandate and moving forward with global consolidation, labor arbitrage, automation, and AI initiatives. The session outlines how the strategy came together, how scope and accountability were established, and how the organization is now mobilizing teams, governance, and technology to execute. Attendees will gain a practical view into how GBS leaders can move from ambition to action—aligning labor, sourcing, digital platforms, and AI to move to a scalable foundation for value.

Key takeaways

Structuring a GBS strategy that earns enterprise alignment
Translating strategy into a clear execution roadmap
Activating automation, AI, and global delivery models
Building teams and operating models ready to execute

Check out the incredible speaker line-up to see who will be joining Michael.

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