RESPOND. OPTIMISE. RECOVER. SUCCEED.
Australia’s Leading Back Office and Business Transformation Event
15 - 17 June, 2021
| Doltone House, Darling Island, Sydney & Virtual
THE ROAD TO SHARED SERVICES RESILIENCY IN THE POST PANDEMIC ERA
2020 has been a huge year of disruption for shared services around the world.
The global crisis of COVID-19 has seen shared services play a key role in supporting business continuity.
Now more than ever, increased emphasis is being placed on the acceleration of data analytics, process excellence and knowledge management to support business out of crisis and mold the new reality for shared services.
But what does the ideal operating model look like in a new era for shared services, where agility, resilience and workforce wellbeing are top of the agenda?
Join us to hear from thought-leaders on their groundbreaking work in bouncing back and leveraging new found transformations to launch their business out of crisis!
The global crisis of COVID-19 has seen shared services play a key role in supporting business continuity.
Now more than ever, increased emphasis is being placed on the acceleration of data analytics, process excellence and knowledge management to support business out of crisis and mold the new reality for shared services.
But what does the ideal operating model look like in a new era for shared services, where agility, resilience and workforce wellbeing are top of the agenda?
Join us to hear from thought-leaders on their groundbreaking work in bouncing back and leveraging new found transformations to launch their business out of crisis!
Incredible Case Studies
Treasury Wine Estates Global
Clare McCann, General Manager Global Business Services
TWE GBS Case Study: Maturing Governance Across Internal-Outsourced Environments To Standardise End-To-End Processes and Enable Continuous Improvement With Automation & Predictive Analytics
LionCo
Emma Beard, Enterprise Services Director
Lessons From LionCo’s Enterprise Services Team’s Support Of Critical Services Through a Recent Cyber Crisis in the Midst of a Global Pandemic
Fonterra
Jamie Taylor, General Manager – Commercial Development, Global Service Operations
Integrating Siloed Systems Through A Data Reservoir Within The GBS That Drives Operational Efficiencies In Reporting & Analytical Business Partnering
What you can expect
FUTURE OF WORK: HOW TO RETHINK SERVICE DELIVERY AS A RESULT OF COVID-19
SHIFTING TO KNOWLEDGE SERVICES – DATA SCIENCE, ANALYTICS & VISUALISATION
CULTURE & CHANGE IN A REMOTE WORKING ERA
HOW TO SCALE THE DIGITAL WORKFORCE
INTELLIGENT AUTOMATION - HOW, WHEN & WHERE?
THE GREAT RPA CENTER OF EXCELLENCE (COE)
BENCHMARKING AS THE FOUNDATION FOR EFFECTIVE CONTINUOUS IMPROVEMENT
ACCELERATING DIGITAL TRANSFORMATIONS WITH PROCESS MINING
40+
25+
#1
World’s Leading SS&O Event
Introducing the Executive Speaker Faculty for 2021!
Sumit Mitra
CEO - Tesco Business Services
Tesco
Carmen Rechbauer
Chief Executive
HealthShare NSW
Melissa Guy
Business Engagement & Improvement Lead
Woolworths Group
Neal Padley
Head of Finance Shared Services
Woolworths Group
Rebecca Kennedy
Finance Strategy & Execution, Business Intelligence
ANZ
Geoff Gruebner
Head of Global Business Services
BP Australia and New Zealand
Neal Yang
MyP&O Director (HR)
Mars - China, Australia & NZ
Maria Paz
Chief Information Officer
VMCH
Gavin Ifield
Head of Global Business Services
AECOM
Peter Tow
Director of PMO
Western Sydney University
Rachel Anderson
Head of Business Connect, Finance and Business Performance
Sydney Water
Michael Vullings
General Manager, Business Process Improvement
Newscorp
Trudi Mares
Executive Director
Transport Shared Services, Corporate Services Transport for NSW
Emma Beard
Enterprise Services Director
LionCo
Kiriti Rambhatla
Head of Operations Intelligence, Central Operations
Leasa Robinson
BPO Strategy and Operations Manager
NBN
Mike Hill
Head of Centre of Excellence and Sourcing
MLC Life Insurance
Melissa Hankinson
Deputy Director of Quality & Service Improvement
University of Canberra
Susan Kinobe
Executive Director, Corporate Services
TAFE Queensland
Graham Christie
Co-Author
Changing the Game
Tania Galbraith
Director Finance and Continuous Improvement
The Walt Disney Company
Ben Cividin
Culture and Capability Lead
Foxtel Group
Hoang Thai
Lead Data Scientist
Energy Australia
Dion G. Morgan
Group Manager of Business Transformation, Group Finance
Linfox Logistics
Jamie Taylor
GM, GBS
Fonterra
Suraj Walia
Business Leader, Global Shared Services
MetLife, India
Rohan Liyange
CFO
Signify
Siddhartha Banerjee
General Manager of UI-UX Center of Excellence
VOIS (Vodafone Intelligent Solutions)
Graham Tanton
Executive Group Manager, Shared Services
ACT Government
Tamer Hegazi
National Operations and Supply Chain Manager
Visy
Andrew Sherri
General Manager Corporate Services
Melbourne City Mission
Carmen Friesema
Head of Corporate Services
Carers WA
Naomi Secor
Global Managing Director
Shared Services & Outsourcing Network
Ken Tuke
Director of Procurement Engagement
Department of Transport, Victoria
Bronwyn Carman
Human Resources Director
Imperial Brands Australasia
Ginger Nocom
Enterprise Change and Transformation Consultant
Optus
Santhoshi Chander
Associate Director, Business Performance
HealthShare NSW
Peter Corrigan
General Manager – ICT
McKenzie Aged Care Group Pty Ltd
Venkat Raghavan
Associate Director & Global Head of Enterprise Analytics
Tesco
Recommended by the best...
"It was an absolute pleasure to participate in the SSOW event this year – the team have done an amazing job moving all of this online, providing really valuable sessions and helping us to make connections across sectors."
"Shared Services &Outsourcing Week enablesus to connect withour peers from variousindustries and sharelearnings. This collaborationhelps accelerate the changethat we want to drive."
"Connect with organisationsat the same stage of theautomation journey andlearn from each other"
“This was my first time at the SSOW Australasia which came at a pivotal time connecting leaders when crisis placed increased pressure on every business. SSON is undoubtably the best show in town globally for shared services and GBS practitioners. I couldn’t recommend this enough."
"I attend SSOW to learn, share knowledge, exchange experience and build networks!"
Free Content
State of the Global Shared Services Industry Report 2020
Deep dive into our survey data which brings you highlights, lowlights and key ideas regarding where you should focus your Shared Service efforts this 2020.
The Australian Shared Services 2020 Visual Analytic Workbook
This analytics report looks into IA change management initiatives, process mining and also feature the latest automation, Finance and HR KPIs for ANZ Shared Services to benchmark themselves against.
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Questions? Contact us on 61 (2) 9229 1000 or email registration@iqpc.com.au now!
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