Business resiliency has become a ‘buzz-phrase’ in the COVID era. Businesses looked desperately to their Business Continuity Plans and leadership teams to guide them through the crisis. However, these plans could not have foreseen such a global, location agnostic crisis. Businesses are now looking at how they can improve their risk and resiliency strategies to protect and prepare for another crisis.
During the crisis, LionCo was recently subjected to a cyber-attack that compromised its systems and shared services had to ensure their support of critical services were sustained.
Hear how they battled and sustained critical business support -
As the pandemic developed across the globe, many businesses recognised the value which artificial intelligence could bring to business continuity. However, many across the APAC region have yet to progress beyond automation technology to the more advanced digital capabilities needed to drive a successful AI practice. This session will provide some guidance on the road to embedding AI into your business process optimisation plan.
• How are businesses currently implementing AI? Use cases and examples
• Opportunities: efficiencies and crisis support
• Digital infrastructure and starting the journey
• Why now? – integration and timing
Sponsored thought-leadership session
Covid has shone a light on IT shared services as an agile enabler to resilience in crisis. This session will see Maria Paz, the CIO of Villa Maria Catholic Homes, share the response of shared services in age care during one of the largest pandemics in history. As a celebration of the sacrifice and commitment made by those in the health care sector during this period, she will share the pivotal role played by IT and the opportunities for positive, sustainable recovery as we progress into a new future for health care and shared services.
· The impact felt from Covid19 on age care: an overnight shift
· The pivotal role of IT Shared Services in driving an agile response to crisis
- Strengthening intelligence, resource optimisation and more
· Progressing out of crisis: covering cost and managing the impact in a sustained way
· The challenge of change fatigue
· Supporting mind-set and mental health as top priority and new emerging roles
Businesses around the globe are looking to move finance processes such as payroll and customer reporting to the cloud. However, despite opportunities in efficiency and business intelligence, many are caught in a middle ground of relying on hacks and need to draw a strategy to truly transition to cloud and reap the benefits. This panel will guide you on the journey.
· Practical realities from an operational risk and governance perspective
· Overcoming the hurdles and moving beyond hacks to sustainable cloud transition
· Opportunities to progress business intelligence
· The importance of workforce data literacy
Finance has been a pillar supporting all businesses through crisis. Now many are looking at the further value they can add to the business. This session explores approaches to data governance, process improvement and people management.
• Journey mapping and governance strategy for continuous process improvement
• Identifying processes for RPA implementation & creating self-service - P2P, O2C, travel expenses, payroll, etc
• Working with the SSO executive team to drive value from back to front office
Sponsored thought-leadership session
As a critical function for all businesses, finance felt the weight of crisis and needed to adapt in the midst of uncertainty. However, the question now is how has crisis impacted operations and what does the future of the finance function look like?
· Uncovering what ‘resilience’ and ‘bounce-back ability’ truly signify for post-pandemic finance
· The need for increased flexibility and internal alignment: a cultural lens
· Embedding autonomy and an outcome focused approach to finance
· Amplified appetite for collaboration between finance and other shared service functions
Large organisations often have to manage complex operational structures across multiple regions, which has a huge impact shared services. However, with a new focus on people and business partnering initiatives, enterprises are seeing the results of negotiating the complexities of the environment and are driving business value through HR. This session will bring together HR leaders from various sized institutions with differing complexities, to discuss the journey to uplifting HR and the challenges on the road to success.
• Confronting the complexity of group
governance when in growth mode
• Centralizing transactional services to allow strategic business partnering
• Aligning multi-regional systems & processes
• Different maturity levels and resource allocation
• Employee experience and culture: change management and upskilling as pivotal to
Now that crisis has shown what can be achieved remotely, shared services are being re-engineered, with new operating models emerging. Companies must consider the impact on their people and how they will respond to support them in adapting to new norms and culture.
• A new understanding of Share Services – what is the new reality?
• Re-engineering culture and operating models simultaneously
• Leveraging data to understand the impact on people
• Technology to provide support through transformation
Sponsored thought-leadership session
Demands for growth and ever-increasing projects to drive scale and efficiency in an organization put serious pressure on the business and its people. Crisis adds another layer of complexity.
HR however, can be put at the centre of a larger business strategy to enable an organization to manage a growth or crisis and enable recovery and subsequent success.
• A new vision for HR
• Opportunities and challenges
• Rationale and approach to placing HR at the heart of strategy
• Results and learnings
• Fast tracking digital uplift: driving analytics and process automation in Mars’ goal of global self-service HR
• Investment in AI for analyzing big data
• Expanding the scope of shared services as a result of crisis: health and wellbeing
- Digital innovation and data science providing novel support to new services
- Data tracking of wellbeing and performance in an outcome focused workforce
- Internal communication enablement to foster community in remote working
• Cross-functional collaboration between HR and IT for online health campaigns
This session will deep-dive into SSON Analytics' Top 20 Most Admired SSO Benchmarking Study. You will compare benchmarks, performance drivers and strategies to drive continuous improvement, as well as address shifts in priorities as a result of the global pandemic.
• Gain insight into some of SSON Analytics' top benchmark metrics
• Hear how top companies are prioritizing metrics for long-term value
• Learn how metrics drive continuous improvement
This session will analyse how shared services can become a proactive business partner to support industry shifts. Becoming an intelligent business partner goes beyond driving insights through advanced data analytics and incorporates the ability to contribute to enterprise priorities and transformation initiatives. In this session, leaders from across diverse shared service functions will join to discuss operational considerations which will bring shared services forward to play a central role in supporting business improvement.
• Moving up the value curve: why should shared services re-evaluate its role in enterprise?
• Alignment to business strategy: adaptations and differing models
• Challenges of positioning the back office as a value-add partner
• Next steps for operational strategy post-alignment: what can we ask from shared services?