For every problem that the business services industry faces – pressure around cost and expenditure, supporting people in a new world of work and new challenges around offshoring and all of the process re-engineering that involves – there’s a solution. Our city is a testament to renewal and reinvigoration and is well positioned for client and customer contact and delivery operations to drive positive outcomes, thanks to a number of distinctive benefits, backed up by data and the first-hand experiences of businesses thriving in Wollongong. This presentation will provide data and examples around relevant issues to business location, including:
The pandemic has put tremendous pressure on SSOs to accelerate automation, adopt future of work practices, create more resilient operating structures and of course, generate tangible business value in new ways, at speed. During this session, attendees will get an up-close-and personal view of the seismic changes impacting Australasian SSOs today. In addition, attendees will go through a benchmarking exercise to assess performance across key end-to-end process areas.
Following the crisis of Covid19, finance has both demonstrated its value to business continuity, and realized its potential to become a more intelligent partner at decision making levels. Finance functions around the globe are looking to address the efficacy of their processes.
Considerations around digital uplift are on the table, such as migrating to the cloud and leveraging data analytics. However, despite opportunities in efficiency and business intelligence, many are caught in a middle ground of relying on hacks for example, and have not truly planned for a more strategic digital future.
This panel will guide you in navigating these pitfalls and our finance leaders will share their experiences around:
-What does disruption proof finance really mean?
-Practical realities from an operational risk and governance perspective
-Opportunities in finance analytics and business intelligence
-The importance of workforce data literacy
Finance has been a pillar supporting all businesses through crisis. Now many are looking at the further value they can add to the business. This session explores approaches to data governance, process improvement and people management.
• Journey mapping and governance strategy for continuous process improvement
• Identifying processes for RPA implementation & creating self-service - P2P, O2C, travel expenses, payroll, etc
• Working with the SSO executive team to drive value from back to front office
Sponsored thought-leadership session
As a critical function for all businesses, finance felt the weight of crisis and needed to adapt in the midst of uncertainty. However, the question now is how has crisis impacted operations and what does the future of the finance function look like?
· Uncovering what ‘resilience’ and ‘bounce-back ability’ truly signify for post-pandemic finance
· The need for increased flexibility and internal alignment: a cultural lens
· Embedding autonomy and an outcome focused approach to finance
· Amplified appetite for collaboration between finance and other shared service functions
Covid19 sent the workforce home
overnight, to a remote working
environment. Feelings of isolation
had a huge impact on health and
engagement and many businesses
made it a priority to support
workforce wellbeing in uncertain
times. This panel will look at what
wellbeing support looks like in a
more blended working environment
and the benefits of getting it right for health, productivity, retention and
attraction of new talent.
• How to sustainably embed a
• A new focus on mental health and
• Positive growth culture - Learning
• Employee attraction and retention
• How can data support wellbeing
Now that crisis has shown what can be achieved remotely, shared services are being re-engineered, with new operating models emerging. Companies must consider the impact on their people and how they will respond to support them in adapting to new norms and culture.
• A new understanding of Share Services – what is the new reality?
• Re-engineering culture and operating models simultaneously
• Leveraging data to understand the impact on people
• Technology to provide support through transformation
Sponsored thought-leadership session
• Fast tracking digital uplift: driving
analytics and process automation
in Mars’ goal of global self-service
• Investment in AI for analyzing big
• Expanding the scope of shared
services as a result of crisis: health
» Digital innovation and data
science providing novel
support to new services
» Data tracking of wellbeing and
performance in an outcome
» Internal communication
enablement to foster
community in remote working
» Cross-functional collaboration
between HR and IT for online
Many Organisations over the last 30 years have started their journey to a shared services model — consolidating common functions and systems to reduce costs and improve efficiency. In today's competitive global economy, merely consolidating functions fails to deliver the flexibility and responsiveness companies must have to survive. Driven by the need to find new and better ways to compete and manage risks, organisations are increasingly turning toward a global business services model that is far more intuitive and prescriptive, which focuses on skill count rather than headcount and creates value for their shareholders, suppliers and colleagues. This 5 step model is an introduction to building the next generation business services. The discussion focuses on number of areas which includes (but not exhaustive):
- Why do you need GBS?
- Cost transformation
- Service management framework
- Digital transformation
- Business Assurance