SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| Intercontinental Hotel Double Bay, Sydney, NSW
SSOW 2026 Day 2: Wednesday, 13 May 2026
SSOW 2026 Day 1: Tuesday, 12 May 2026
9:00 am - 9:10 am
Chair’s Opening Remarks | The Big Picture: What’s Ahead for Australia’s SSOW Community
9:10 am - 9:40 am
Executive Keynote: What Will Shared Services Look Like in 2030?
Praveen Sasidharan -
Chief Insurance Services Officer,
Allianz Services
As technology, talent, and operating models evolve, shared services are at a turning point. This debate brings together senior leaders to explore what the next generation of service delivery will look like—and what must change to get there.
9:40 am - 10:15 am
LEADERSHIP PANEL | Harnessing AI, new models, and leadership to deliver enterprise-wide impact
10:15 am - 10:45 am
Building Resilient Service Organisations in Times of Disruption
Examine how shared services and GBS leaders can strengthen resilience to withstand economic, operational, and technological disruptions while sustaining performance and service quality.
10:45 am - 11:15 am
Morning Break
Fuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across
Australia’s leadership community
11:15 am - 11:45 am
From Vendor Management to Strategic Partnership: Reframing the Outsourcing Relationship
Explore how agentic AI can transform shared services and GBS into intelligent, self-optimising organisations that enhance efficiency, decision-making, and enterprise value.
11:45 am - 12:15 pm
Balancing Global Delivery and Local Relevance in the New Era of Outsourcing
Learn how to maintain agility, cultural alignment, and quality while scaling delivery
12:15 pm - 1:00 pm
Quickfire Showcase | AI in Action. Services Reimagined
Real-world examples of how AI is transforming service delivery, showcasing practical applications that drive measurable impact across finance, HR, procurement, and operations
1:00 pm - 2:00 pm
Networking Lunch & VIP Hosted Lunches
Join us in the expo hall for a relaxed networking lunch with the full Shared Service community - connect with peers, explore the exhibition, and recharge for the afternoon ahead. For invited guests, exclusive VIP lunches will run concurrently bringing senior leaders and select partners together for high-impact conversations in a more intimate setting.
2:00 pm - 2:30 pm
PANEL DISCUSSION: Elevating the Role of Shared Services, Becoming a Trusted Advisor to the Business
Frank Cselko -
Shared Services Transformation Director,
NSW Department of Communities and Justice
Shakira Snowdon - Country Head of Philippines, Pepper Group Limited
This discussion will explore how leading SSOs are repositioning themselves as trusted business partners through better stakeholder engagement, data-driven decision support, and proactive value delivery.
Frank Cselko
Shared Services Transformation DirectorNSW Department of Communities and Justice
2:30 pm - 3:00 pm
Case Study: Driving Innovation Through Shared Services
Priya Venkitachalam -
Program Director,
Transport for NSW
Hendrik Lianto - Financial Improvement Manager, Transport for NSW
3:00 pm - 3:30 pm
Executive Panel: Building Resilient, Future-Ready Service Organisations
Espie Ang -
Senior Manager Shared Services,
Arnotts Group
Practical approaches to future-proofing service organisations while maintaining operational excellence and delivering enterprise value.
