BUSINESS SERVICES REPOSITIONED:
VALUE, PURPOSE & GROWTH-LED TRANSFORMATION
14th – 16th May 2024
| Pullman Albert Park, VIC
Main Conference Day Two - Thursday 16th May 2024
Morning Session
8:50 am - 9:00 am
Welcome to SSOW Conference Day Two
Melissa Guy -
Finance Strategy & Improvement Lead,
Woolworths Group
9:00 am - 9:40 am
Executive Day Panel Discussion | Rapid GBS Transformation Journey: What Can You Achieve in Two Years?
Chris Purdy -
Vice President - Organisational Effectiveness & Strategy, Middle East, Africa, Asia Pacific,
Accor
Nicole Anderson - Senior Program Manager, Service Reimagined, Western Sydney University
Dean Robinson - Group General Manager, Business Services, Asahi Beverages
Charles Gardiner - Senior Director People Digital, Worley
Melissa Guy - Finance Strategy & Improvement Lead, Woolworths Group
- Discussing how Shared Services can respond to the uncertainty of the global business environment.
- Adopting new models to go beyond cost reduction alone and deliver transformational value for the business
- Delivering the expectation of sustainable value growth and transformation through being agile, resilient and dynamic
Chris Purdy
Vice President - Organisational Effectiveness & Strategy, Middle East, Africa, Asia PacificAccor
9:40 am - 10:00 am
The CFO Interview | Aligning CFO & Business Services to Transformation Results
Rohan Liyange -
CFO,
Signify
CFOs are often the sponsors and the biggest stakeholders for Shared Services organisations and their perspectives are critical for the model’s success. Are GBS organisations delivering on their transformational promises? How can we make sure CFO and GBS priorities are aligned to drive greater business value? What are the implications when they are not? What are the key areas to focus on when developing a collaborative working relationship between the Shared Services function and the CFO? This session will bring together CFOs to interview them on their perspectives on these and other challenging questions:
· What are the key drivers for CFOs when implementing shared services operating model?
· Are shared services delivering well against the target operating model?
· A stakeholder’s perspectives on progress, challenges, and the future of Shared Services
10:00 am - 10:30 am
Partner Case Study |
10:30 am - 10:50 am
Spotlight Session One | Rethinking an Organisation: Avoid Silos, Reduce Duplication and Create More Efficient Operations
Evan Sams -
Head of Global Business Services, ANZ,
The Kraft Heinz Company
This session will explore how Kraft Heinz have transformed organisational processes to address the challenges of silos and a disconnect between teams.
10:50 am - 11:10 am
Spotlight Session Two | How do We Turn Cost Pressures into Shared Services Opportunity
Luke McConnell -
Head of Operations & Transformation,
ANZ
11:10 am - 11:30 am
Spotlight Session Three |
Peter Tow -
Executive Director, Strategic Projects and Improvements,
Western Sydney University
Shaping a foundational culture with the right behaviours, empowerment and purpose to drive sustainable digital transformation.
11:30 am - 12:00 pm
Morning Break
Enjoy a coffee and morning snack with a side of lively Shared Services transformation conversation with your peers!
Track Sessions
Take Risks, Aim High, and Learn. ALWAYS
Failing Up
12:00 pm - 12:20 pm Suncorp | UX and Change Tim Johnson - Head of Automation, Suncorp Group
Failing Up
12:20 pm - 12:40 pm The Kraft Heinz Company | Why Software Implementation Doesn’t Always Solve the Problem Olivia Maskaric - Senior Manager, Performance Improvement, The Kraft Heinz CompanyChristine Hammett - PTP Manager, The Kraft Heinz Company
When Kraft Heinz implemented the right software in the right way at the right time, they were looking forward to an automated solution to elevate activities. However, this process missed an underlying issue and so the team went back to the drawing board to address workflows and deliver a solution effective for the business.
Failing Up
12:40 pm - 1:00 pm Stepping out of the Comfort Zone of a Long Term BPO Provider: What Should Service Look Like? Kate Wadwell - Manager Finance Operations & Director BPO Review, BlueScope
Failing Up
1:00 pm - 1:20 pm Outpacing the Support Model – When RPA Build Accelerates Faster Than Support Will Baldry - Process Excellence Leader, LION
SSOW Talent Hub
12:00 pm - 12:10 pm Multifunctional Cross SkillingSSOW Talent Hub
12:10 pm - 12:20 pm Hire to Retire Mawgen Ralph - Group General Manager – People Services, Downer Group
SSOW Talent Hub
12:20 pm - 12:30 pm Driving Employee Engagement in Offshore Environment Lowana Stirk - Head of Finance Shared Services, Westpac Group
SSOW Talent Hub
12:30 pm - 12:40 pm Supporting Employees Janelle Annis-Brown - Shared Services Manager, Life Without Barriers
SSOW Talent Hub
12:40 pm - 1:20 pm Panel | People, Culture & Building a Diverse Talent Pool Dr Kym Davis - Projects & Programs Specialist, Smart Precinct NQEunice Gardner - Group Manager Global Business Service, Newmont Corporation
Tash Grant - Assistant Director – Finance Operations, Shared Services, ACT Government
James Bates - People and Culture Shared Services Manager, Nexus Primary Health
· How to cultivate an inclusive culture: fostering a workplace environment that values diversity and inclusion
· Should we adapt talent acquisition strategies to promote diversity? How?
· What is a positive work environment and how can culture help deliver this?
· How do we connect employees with the broader business culture and purpose?
Afternoon Session
1:20 pm - 2:20 pm
Lunch Break
Enjoy lunch with a side of lively Shared Services transformation conversation with your peers!
Masterclass A
2:20 pm - 3:00 pm Reinventing and Evolving the Service Delivery Model for Flexibility & Customer Centricity Shakira Snowdon - Country Head: Philippines, Pepper Money- Moving up the value chain at a rapid pace through service delivery orchestration and re-modelling
- Moving service delivery from an FTE based to volume-based model: the key drivers, benefits, risks and challenges
- Driving the evolution of the service platform to drive standardisation and customisation at the same time
Masterclass B
2:20 pm - 3:00 pm Identifying the Automation and AI Opportunities for People and Culture· Managing increasing workload pressures through out of the box thinking
· What strategies can be used to identify where AI investments will have the greatest results?
· Opportunities in HR for tech transformation
3:00 pm - 3:30 pm
Q&A Quickfire | Your Questions Answered by the SSOW Advisory Board
Dean Robinson -
Group General Manager, Business Services,
Asahi Beverages
Neil Padley - Head of Finance Shared Services, Woolworths
Kerri-Anne Loring - Executive General Manager Business Services, Downer Group
Adrian Hudson - General Manager, Queensland Shared Services
Tim Johnson - Head of Automation, Suncorp Group
3:30 pm - 4:00 pm
Shared Services Great Debate
Dive into the Shared Services Great Debate, where industry leaders tackle a compelling topic in a relaxed and engaging atmosphere. Join us for a thought-provoking conversation that explores the future of shared services, offering diverse perspectives in a laid-back and interactive setting.
