SSOW 2026 Day 2: Wednesday, 13 May 2026

SSOW 2026 Day 1: Tuesday, 12 May 2026

9:00 am - 9:10 am Chair’s Opening Remarks | The Big Picture: What’s Ahead for Australia’s SSOW Community

9:10 am - 9:40 am Executive Keynote: What Will Shared Services Look Like in 2030?

Praveen Sasidharan - Chief Insurance Services Officer, Allianz Services

As technology, talent, and operating models evolve, shared services are at a turning point. This debate brings together senior leaders to explore what the next generation of service delivery will look like—and what must change to get there.

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Praveen Sasidharan

Chief Insurance Services Officer
Allianz Services

9:40 am - 10:15 am LEADERSHIP PANEL | Harnessing AI, new models, and leadership to deliver enterprise-wide impact

10:15 am - 10:45 am Building Resilient Service Organisations in Times of Disruption

Examine how shared services and GBS leaders can strengthen resilience to withstand economic, operational, and technological disruptions while sustaining performance and service quality.

10:45 am - 11:15 am Morning Break

Fuel up, connect, and explore - your chance to grab a coffee, meet solution partners, and spark new conversations across

Australia’s leadership community

11:15 am - 11:45 am From Vendor Management to Strategic Partnership: Reframing the Outsourcing Relationship

Explore how agentic AI can transform shared services and GBS into intelligent, self-optimising organisations that enhance efficiency, decision-making, and enterprise value.

11:45 am - 12:15 pm Balancing Global Delivery and Local Relevance in the New Era of Outsourcing

Learn how to maintain agility, cultural alignment, and quality while scaling delivery

12:15 pm - 1:00 pm Quickfire Showcase | AI in Action. Services Reimagined

Real-world examples of how AI is transforming service delivery, showcasing practical applications that drive measurable impact across finance, HR, procurement, and operations

1:00 pm - 2:00 pm Networking Lunch & VIP Hosted Lunches

Join us in the expo hall for a relaxed networking lunch with the full Shared Service community - connect with peers, explore the exhibition, and recharge for the afternoon ahead. For invited guests, exclusive VIP lunches will run concurrently bringing senior leaders and select partners together for high-impact conversations in a more intimate setting.


2:00 pm - 2:30 pm PANEL DISCUSSION: Elevating the Role of Shared Services, Becoming a Trusted Advisor to the Business

Frank Cselko - Shared Services Transformation Director, NSW Department of Communities and Justice
Shakira Snowdon - Country Head of Philippines, Pepper Group Limited

This discussion will explore how leading SSOs are repositioning themselves as trusted business partners through better stakeholder engagement, data-driven decision support, and proactive value delivery.

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Frank Cselko

Shared Services Transformation Director
NSW Department of Communities and Justice

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Shakira Snowdon

Country Head of Philippines
Pepper Group Limited

Showcase how shared services can act as a catalyst for enterprise innovation, moving beyond transactional tasks to deliver strategic value.

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Priya Venkitachalam

Program Director
Transport for NSW

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Hendrik Lianto

Financial Improvement Manager
Transport for NSW

3:00 pm - 3:30 pm Executive Panel: Building Resilient, Future-Ready Service Organisations

Espie Ang - Senior Manager Shared Services, Arnotts Group

Practical approaches to future-proofing service organisations while maintaining operational excellence and delivering enterprise value.

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Espie Ang

Senior Manager Shared Services
Arnotts Group

3:30 pm - 3:40 pm Chair’s Closing Remarks and Close of Conference