Now more than ever, businesses need to consider the successful integration of technology into its workforce to ultimately save organisations millions to billions of dollars. The opportunities in automation and BI have been extensively explored over recent years in the shared services space and we are now seeing SSCs venture into the realm of augmented intelligence. As the economy is thrown into uncertainty, augmented intelligence needs to take the front-seat.
· Exploring key success factors in achieving complex levels of “Bots and Brains” & seamless integration
· Leveraging data analytics to support GBS in the COVID-19 era
· Taking the leap to transform your BI into AI to create value through GBS
Sponsored thought-leadership session
TWE Global undertook a shift from a regional shared service to a GBS support model for its business in 2019. To this end, the business needed to build out from scratch its operating model, processes and partnerships to create a fit for service capability that can thrive and improves value add to the business. In this session, Clare shares how she:
Pick Three - During this part of SSOW, you will have the opportunity to select three topics and will rotate between choices every 30 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, ensuring a perfectly tailored experience.
1. Eliminate, Automate, Roboticize... Choosing the best strategy for your business
2. Digitising your Payroll – opportunities in AI & ML
3. AI in Shared Services – How will you know when you’re ready and where to start?
4. The Ultimate Guide to Optimizing Your Order-to-Cash Process
5. Exploring Blockchain & the Future of Finance Processing
6. Redesigning Work and Workflows for Business Resiliency in a New Era
7. Eliminating Biases Behind Bots
COVID-19 has been the greatest catalyst for workforce transformation. Digital readiness and workforce mobility are no longer optional. With the impact of crisis, businesses found themselves challenged to rethink workforce strategies and operating models. This session will explore:
· Crisis and becoming location agnostic
· New digital processes in a non-location dependant shared services era: steps towards enablement
· Enabling a digital workforce to drive agility, continuity and mobility
· Exploring modular workforce network structure as a potential structure for future workforce
· Exploring methods of employee engagement, measuring productivity and getting the right outcome
The recent global pandemic saw shared services and GBS volume put under considerably increased stress. Employee engagement and retention has proven challenging and the workforce of the future is taking a new form. Digital advancements have played a huge part but what is the new normal and how should you adapt?
· Comparing the impact felt by SSC and GBS with significant increase and decrease in business volume
· How the recent crisis accelerated adoption of a future of work strategy
· “The new norm” - Work from Home (WFH) or Work from Anywhere (WFA)?
Sponsored thought-leadership session
Covid19 uncovered many of the cracks in existing operating models, with companies heavily dependent on outsourced partners unable to control the provision of critical services to the business. Deciding on the right operating model continues to be a challenge for many. In the post-crisis era the focus is around cost optimisation and resilience. Here leaders will share the critical factors when deciding upon your own model.
· What does ‘assessing business need’ mean and how do you start?
· What Covid showed us
· Overwhelming choice: details, distinguish, decide.
· Benefits of RPA, ML and IA – are you ready?
· Opportunity vs over-complication
For the first time, data analytics emerges as the single most common service delivered by global SSCs. According to SSON Analytics in 2020, 60% of respondents confirmed they provide data analytics support to their business customers.
However, big data can be complex to manage and untangle. The recent crisis proved that a strong data analytics practice can be incredibly valuable. This session will explore what it takes to develop a sound data strategy to drive decision support across the back-office and beyond.
· Crisis triggering a more immediate need for insights from data
· Intricacies and challenges of handling Big Data: cleansing, reconciling, storing, etc
· Examining critical data and creating dashboards and insights for improvement
· Developing a set of criteria and learning to set a clear target for value and timeline
Process mining has been shown to be a valuable tool to enable data-driven decisions with speed and agility in times of uncertainty. This session will cover success stories of process mining and the best approach to take
• How process mining connects disparate technologies to drive standardization
• How real time data driven decision making was enabled with the help of continuous monitoring
• Process Mining pushing the limits of efficiency throughout Order-to-Cash and Purchase-to-Pay processes
• Factors to consider when choosing a partner
Sponsored thought-leadership session
In this session, hear how Jamie is maturing Fonterra’s Shared Services by engineering a solid data foundation for its SS to move up the value chain around business partnering. Jamie will uncover insights around:
· Developing the business case to secure resource and funding towards building a mature data insights and reporting capability for the shared service
· Examples of reporting insights and value add services that are improving SS business support
· Overcoming challenges with legacy and siloed systems to create a high quality, reliable data foundation
· Upskilling SS staff to leverage and evangelise data-led thinking within the organisation