Partner Resources & Content

Die Zukunft von GBS beginnt jetzt:

Zwischen AI, Daten und neuen Rollenbildern entsteht ein völlig neues Verständnis von Wertschöpfung. Entdecken Sie in der aktuellen Agenda der SSOW 2026 die wichtigsten Trends rund um Agentic AI, Data Foundations und neue Operating Models – inklusive konkreter Use Cases, führender Speaker und praxisnaher Insights.

Jetzt die aktuelle Agenda downloaden und sehen, wie Top-Unternehmen den nächsten Schritt gehen.

The future of GBS begins now: Amidst AI, data and new role models, a completely new understanding of value creation is emerging. Discover the key trends in Agentic AI, data foundations and new operating models in the latest SSOW 2026 agenda – including specific use cases, leading speakers and practical insights.

Download the latest agenda now and see how leading companies are taking the next step.

Rethinking service design, case management, and self-service to deliver HR that works — at scale, while preserving the human element.

For decades, HR shared services in Germany have been primarily optimised for efficiency. Centralised operations, standardised processes, and cost-per-transaction metrics have long been the key measures of success. While this approach has delivered significant value, it has also led to an increasing tension.

This paper argues that efficiency and employee experience are not mutually exclusive objectives. A well-designed HR shared services model can achieve both—not by prioritising one over the other, but by rethinking the service delivery architecture around the needs of the people it supports.

Practical innovation in invoice processing, reconciliations, master data governance, and exception handling — delivering measurable results across German finance operations.

This white paper argues that for German GBS and finance leaders, the question is no longer whether to automate, but rather what to automate, in what order, and under which governance framework.

Drawing on research from Deloitte, KPMG, Rossum, and McKinsey, as well as operational insights from German enterprises such as Bosch Global Business Services and Merck KGaA, it explores the practical application of finance automation across four key areas: invoice processing, reconciliations, master data governance, and exception handling.

For GBS leaders, this opens up a significant opportunity: shifting from transactional execution toward intelligent orchestration, and from internal service provision to delivering measurable enterprise value.

This whitepaper examines the evolution of the GBS model, the impact of Agentic AI on expanding what is possible, and the actions leaders must take to navigate this transition successfully. It highlights real-world examples, including Henkel and Deutsche Telekom, demonstrating how mature shared services organizations can evolve into platforms that drive scale, quality, and value creation.