Interactive Report: SSO & GBS Europe 2023: A pathway for innovation and digital growth through Data, Digitization, and Integration

Interactive Report: SSO & GBS Europe 2023: A pathway for innovation and digital growth through Data, Digitization, and Integration


Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success. This visual analytics workbook showcases critical data and trends from European survey respondents. These topics will be explored in detail at Shared Services & Outsourcing Woche DACH, 19 - 21 November 2024, Berlin.

In this interactive report you will learn more about:

  • DATA DIGITIZATION & ANALYTICS: What initiatives have you launched in support of “data digitization” (which has been a strategic priority for SSO/GBS in the past 2 years)?
  • ENVIRONMENTAL, SOCIAL, AND GOVERNANCE (ESG): How can the SSO/GBS help meet your organization's ESG goals?
  • IA OBJECTIVES & PRIORITIES: What are your top objectives in the next year?
  • CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION: With respect to your business customer, what does “customer centricity” look like for your operations?
  • END-TO-END PROCESS INTEGRATION: Is end-to-end process integration a top priority in the next year? 
  • FUTURE-FOCUSED SHARED SERVICES: What is your main concern about risk today?


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IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden

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Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden