Join India's Premium GCC and GBS Summit
Main Conference Day One – Wednesday, 23 April 2025
Hear from our exciting lineup of industry experts and thought leaders on Day 1 conference.
Shared Services & GCC Week India 2025 - Opening
8:55 am - 9:00 am
Welcoming & Opening Greeting by SSOW India
9:00 am - 9:10 am
Opening Remarks from Chairperson
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
The Evolving GCC & GBS Landscape
9:10 am - 9:50 am
Panel Discussion: India Now versus the Past: The Evolution of India’s GCC & GBS Landscape
Sandeep Poddar -
Chief Executive Officer – GCC,
Kimberly-Clark India
George Inasu - MD and Country Head, Fidelity National Financial India
Sandeep Kulkarni - SVP & Head, Worley
Rajesh Puneyani - GCC Site Leader, Kenvue India GCC
Hema Nevetia - CFO, Allstate India
• How has India’s GCC and GBS model changed? What does the future look like?
• Understanding India's evolving regulatory framework and compliance
• Impacts of the changing GBS reporting structure with changes in leadership
9:50 am - 10:20 am
Fireside Chat: AI Adoption & Workforce Analytics in Shared Services
Ankur Dhingra -
Chief Executive Officer,
ProHance
Priyaranjan (Ranjan) Jha - SVP and Head, Global Business Services, Iron Mountain
Mamta Lamba - SVP of Global Transformation and Process Excellence, PepsiCo
Subbaramu TV - Senior Director of Finance, Lowe’s
Explore how SSC leaders can measure the true impact of AI and automation using data-driven insights from ProHance to validate ROI and drive continuous improvement.
· Workforce Optimisation through Analytics: Learn how ProHance enables smarter decisions in resource allocation, skill utilization, and process efficiency—boosting productivity in structured, hybrid SSC environments
· Building a Future-Ready SSC Workforce: Understand how workforce analytics helps identify skill gaps, enhance employee engagement, and support talent strategies as SSCs transition toward strategic GBS models
Sponsored by: Prohance
10:20 am - 10:50 am
Opening Keynote: Creating Multiple Values for the Shareholders of the GBS Model
Sumit Mitra -
CEO,
Tesco Business Solutions
Learn about how GBS can be a strategic lever in driving exponential value for shareholders. With the narrative changing and evolving beyond efficiency to become true innovation hubs and strategic business partners, hear from Tesco’s CEO on how they are shifting the focus now on building future ready teams to influence enterprise strategy.
10:50 am - 11:10 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Going Beyond the Traditional to Deliver Value: Growth Enablement
11:40 am - 12:20 pm
Fireside Chat: From Cost Centres to Revenue Drivers: The Evolving Role of GCCs and GBSs
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
Sudhir Dasamantharao - Chief Operating Officer, FourthSquare
Priyaranjan (Ranjan) Jha - SVP and Head, Global Business Services, Iron Mountain
Navneet Bansal - CEO, JSW Global Business Solutions Ltd (GCC)
As GCCs and GBSs mature year on year, they are focusing on customer-centricity to drive value creation. 32% of SSOW India 2024’s attendants responded that it [customer centricity] is a part of their vision to redefine their centre in the next 10 years. 25% of the survey’s responded indicated that they are looking to improve customer experience with Generative Ai.
• Exploring effective metrics and tools for assessing customer satisfaction
• How can GCCs support front office operations with work that impacts the end customer?
• Establishing customer specific KPIs
12:20 pm - 12:50 pm
Creating an Advanced Analytics Centre of Excellence to Enable Business Transformation
Ganapathy V -
VP & Head - Global Advanced Analytics CoE,
Holcim
· Creating a data & insights strategy for the complete value chain to drive transformation
· Spearheading development of data monetization strategies for the enterprise
· Implementing governance mechanisms for data monitoring
12:50 pm - 1:50 pm
Lunch & Networking Break
Interactive Discussion Groups
FINANCE
1:50 pm - 3:30 pm Ensuring Healthy & Strong Working Capital with Order to Cash Rajib Basu - Global Head Record to Report and Bill to Cash Services, GBS, Bosch
FINANCE
1:50 pm - 3:30 pm Transforming your FP&A Operations with Technology & Cost Optimisation Priyanka Sapra - Director, Global Account to Report, Johnson and Johnson
FINANCE
1:50 pm - 3:30 pm Optimising Service Delivery for Finance Amit Gupta - GBS Service Management and Reporting Lead, Warner Bros Discovery
HR & EMPLOYEE EXPERIENCE
1:50 pm - 3:30 pm Strategies for Improving the Employee Experience Shalini Nataraj - Global Head of Employee Experience, A.P. Moller - Maersk
STRATEGY
1:50 pm - 3:30 pm Extracting the Optimal Value from your Outsourcing Service Provider Dr. S Venkat Kumar - Principal Consultant – Business Support (Asia Pacific and Middle East), Kone Elevator India Pvt. Ltd.
Dr. S Venkat Kumar
Principal Consultant – Business Support (Asia Pacific and Middle East)Kone Elevator India Pvt. Ltd.
TECHNOLOGY
1:50 pm - 3:30 pm Maximising Data Insights for Operational Excellence Shireen Ali - Head, ESG Data, HSBC
TECHNOLOGY
1:50 pm - 3:30 pm The Power of Process Mining for Shared Services Optimization Hemalatha Shankar - DT&D Supplier Governance & Commercial Excellence Lead, Cargill
TECHNOLOGY
1:50 pm - 3:30 pm Using Emerging Technologies to Enhance User Experiences & Drive Innovation S. Navaneetha Krishnan - Head GBS (India), Bunge India Ltd.
3:30 pm - 4:00 pm
Afternoon Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Going Beyond the Traditional to Deliver Value: Centres of Excellence
4:00 pm - 4:30 pm
Setting up Adani’s Finance Centre of Excellence with Expanded Finance Scope
Ashish H Jani -
Global Process Owner - Order to Cash,
GCC, Adani Group
• Leveraging the COE model to gain deep functional expertise
• Expanding scope to atypical finance functions such as treasury, secretarial and others
• Driving better business outcomes and greater value with process-driven approach
4:30 pm - 5:00 pm
Building a Positive Employee Experience to Drive Business Growth
Shalini Nataraj -
Global Head of Employee Experience,
A.P. Moller - Maersk
· Exploring the similarities of CX and EX and how one drives the other to create business impact
· Addressing the role of leadership, organisational culture, and communication in shaping employee experience and fostering a sense of belonging and purpose
· How will Generative AI influence our future workplace and workforce?
