Join India's Premium Gathering of GCC & GBS Leaders with SSON
SSON Masterclass Day: Agentic AI for GBS Transformation – Tuesday, 21 April 2026
According to SSON Research & Analytics, over 60% of GBS leaders see AI-driven autonomy as the next frontier of performance, yet only one-third have begun implementation. This masterclass explores how Agentic AI is transforming automation into autonomous action and decision-making across finance, HR, and operations. According to SSON Research & Analytics, over 60% of GBS leaders see AI-driven autonomy as the next frontier of performance, yet only one-third have begun implementation. This masterclass explores how Agentic AI is transforming automation into autonomous action and decision-making across finance, HR, and operations.
Welcome to SSON Masterclass Day: Agentic AI Bootcamp
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSOW India
10:35 am - 10:40 am
Opening Remarks by Chairperson
Gagandeep Singh -
Global Process Improvement Leader,
McCormick and Company
10:40 am - 11:20 am
Reimagining GCCs as Intelligent Growth Engines
Kamal Chodhri -
Head of IT and Digital solutions,
Siemens
Agentic AI moves beyond traditional automation to autonomous, goal driven systems that plan, decide, and act with minimal oversight. This isn’t just task automation—it’s a paradigm shift in how work gets done, enabling Shared Services to scale without adding headcount, tackle complexity with agility, and deliver outcomes at nearzero marginal cost. By combining AI autonomy with strong governance, GBS becomes a strategic catalyst for resilience, innovation, and digital transformation.
11:20 am - 12:00 pm
Disrupting & Re-Imagining GBS with AI & Agentic AI
Shuvajit Basu -
Global Leader - Data Science Analytics & Reporting,
Tesco Business Services
As Generative and Agentic AI capabilities accelerate, the real differentiator is no longer technology, but how organisations embed AI responsibly, at scale, and with people at the centre. Drawing from Tesco GBS Bangalore’s journey, hear from Shuvajit on lessons learnt from moving enterprise analytics into an AI-first delivery model.
• Re-architecting enterprise analytics, forecasting, and personalization around GenAI and Agentic AI
• Embedding governance, explainability, and responsible AI principles into everyday decision-making
• Navigating change management and build-versus-buy decisions to scale AI capabilities sustainably
12:00 pm - 12:30 pm
Interactive Discussion Group: The Business Case Beyond ROI: Risk, Speed, and Competitiveness
Gagandeep Singh -
Global Process Improvement Leader,
McCormick and Company
According to SSON Research & Analytics, 45% of GBS leaders cite data quality and access as the top adoption barrier, while compliance and auditability remain critical concerns for scaling.
Agentic AI protects the enterprise by spotting early warning signals, resolving exceptions before they escalate, embedding audit trails for governance, and simulating risk scenarios - reducing exposure while increasing speed and decision velocity. This session reframes ROI so leaders understand why waiting is costlier and riskier than moving now.
12:30 pm - 1:30 pm
Networking Luncheon
1:40 pm - 2:20 pm
Embedding Agentic AI into the Operating Model
Anirban Nandi -
Vice President, AI and Data,
Albertsons Companies India
Agentic AI is not a project but a capability that must be designed into the operating model. Success requires governance, data, change management, and value tracking embedded in everyday delivery. This session looks ahead at how leading organizations are institutionalizing Agentic AI to create future-ready GBS.
2:20 pm - 2:50 pm
Interactive Discussion Group: Redesigning the GBS Workforce: Human + AI Collaboration
Gagandeep Singh -
Global Process Improvement Leader,
McCormick and Company
As automation expands, the GBS workforce must pivot toward higher-value roles in analytics, governance, and orchestration design. SSON Research & Analytics data shows AI-specific skills remain in short supply, with 53% of leaders prioritizing digital and data cap abilities. This session outlines how to redesign roles, training, and career paths for the AI era.
2:50 pm - 3:20 pm
Chairperson’s Closing Remarks & End of Bootcamp
GBS leaders face stalled pilots, mountains of unstructured data, and growing pressure to deliver real outcomes on cost, risk, and scale. Built on SSON Research & Analytics’ latest Agentic AI in GBS Study, this Bootcamp cuts through the noise to show how Agentic AI protects the enterprise, accelerates productivity, and enables scale.
