Did you know that with 1,641 shared services centres in India, it makes up nearly 15% of the entire shared services industry across the globe? India also contains some of the most mature shared service organisations and GBS centers in the world, comparable to that of the US, the country where the shared services model originated. This indicates India’s growing reputation as an ideal candidate to establish and grow service centres.

Download the full report to find out the challenges that shaped Shared Services in 2023, emerging skillsets of GBS leaders, opportunities and goals for 2024.