India's Leading Shared Services & GCC Summit
16 - 19 April, 2024
| JW Marriott Bengaluru, India
Conference Day Two – Thursday, 18 April 2024
Hear from our exciting lineup of industry experts and thought leaders on Day 2 of our conferece.
Professional GBS® Certification Day - Monday, 15 April 2024
Pre-Conference Site Visit at Cargill & Diageo - Tuesday, 16 April 2024
Conference Day One - Wednesday, 17, April, 2024
Conference Day Two – Thursday, 18 April, 2024
Post-Conference SSON Masterclass - Friday, 19 April 2024
Thomson Reuters Private Lunch - Conference Day One, 17 April 2024
Dual Engine of Driving Growth: Innovation & Scale
8:30 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome & Opening Greeting by SSON
8:55 am - 9:00 am
Opening Remarks from Chairperson
Sankar Narayan S -
Global Business Services India Site Head,
Smith and Nephew
9:00 am - 9:40 am
SSON’s India Advisory Board Takes the Stage! The Global Turmoil and The Future Priorities of the Shared Service Industry: How are Macroeconomics and Geopolitics Impacting Key Decisions in Asia?
Binu John -
Executive Director- Manufacturing Division Shared Services,
MSD
Jison John - Chief Delivery Officer for Allianz Services India, Mauritius and Morocco and MD & CEO, Allianz Services India
Sandeep Kulkarni - SVP & Head, Worley
Hema Nevetia - CFO, Allstate India
Sankar Narayan S - Global Business Services India Site Head, Smith and Nephew
Hear from our SSON India Advisory Board members debating the hottest issues that keep them awake at night, and how you can incorporate their lessons learnt into your own centre.
· Examining the new GCC/GBS Priorities in the context of global turmoil
· How are we making decisions around our next GCC & GBS locations?
What are the key areas that centres need to focus on in this period of disruption?
Jison John
Chief Delivery Officer for Allianz Services India, Mauritius and Morocco and MD & CEOAllianz Services India
9:40 am - 10:10 am
Fireside Chat | Reimagining Shared Services for the Future
Anish Mukker -
CEO,
Teleperformance India
Chirag Buch - Global Service Delivery Leader, Mercer India
Let’s explore how leveraging data, AI, and innovative workforce models can empower shared services to achieve agility, efficiency, and long-term cost savings.
- How can we leverage AI to automate tasks, improve decision making, and enhance service delivery within shared services?
- Discussing how AI can best augment and complement the human workforce
- Effectively measuring the performance of shared services and benchmark against industry standards
- Achieving cost savings and greater operational efficiency
Sponsored by: Teleperformance
10:10 am - 10:40 am
Building a High-Value Innovation Hub to Power Innovation, Digitalisation and Growth Across the Region and Beyond
Akhilesh Kohli -
Philips GBS APAC Operations Leader,
Philips
Philips Global Business Services is spread across India, Poland, USA and Latin America with Akhilesh heading APAC operations. One of Akhilesh's priorities is to look beyond transactional support and instead transition to be more outcome-oriented and ownership-driven.
· Going beyond transaction support to more outcome-oriented driven work
· Removing multi-layer hierarchical channels to empower employees
· Optimising function processes with automation and standardisation
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Tea and Networking Break
Interactive Discussion Groups
FINANCE
11:30 am - 1:00 pm Leveraging Automation and Analytics for Enhanced Efficiency and Insights in Finance Deepak Motwani - Head of Shared Services & Group Financial Controller, Assudamal & Sons (HK)
HR
11:30 am - 1:00 pm Strategies for Attracting and Retaining Top Talent for GCC’s in India Rajesh Bharatiya - CEO, PeoplefyArssh Kharbanda - Head of People, Computershare India
Procurement
11:30 am - 1:00 pm How can GBS Take on ESG and Sustainability? Sumit Wadhwa - Vice President - Head of GBS Finance, Novo Nordisk
Leadership
11:30 am - 1:00 pm Bridging the Communication Gaps Between the Stakeholders to Drive Successful Transformation Projects Vineet Dwivedi - Global Head - Alcon Global Services & Head AGS India, Alcon
Data Analytics
11:30 am - 1:00 pm Enhancing Decision-Making and Value Creation with Data Analytics Venkat Kumar Siddineni - HEAD - KONE BUSINESS SERVICES (APM & ENA), KONE ELEVATOR INDIA PVT LTD.
Venkat Kumar Siddineni
HEAD - KONE BUSINESS SERVICES (APM & ENA)KONE ELEVATOR INDIA PVT LTD.
During this part of SSOW India, attendees will be sorted into groups of 15-20 to take part in Interactive Discussions around the topics below. Delegates will get the opportunity to select two topics and will rotate between their choices every 50 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, ensuring a perfectly tailored experience.
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1:00 pm - 2:00 pm
Lunch & Networking Break
2:00 pm - 2:40 pm
Panel Discussion: Building an Innovation Ecosystem: Collaborative Approaches to Drive Creativity, Collaboration, and Value Creation
Kapil Khaneja -
Director of GBS India & Chair, India Management Group,
BT Global Business Services
Reni Varghese - Vice President – APAC Process Excellence, Northern Trust Corporation
Chirag Buch - Global Service Delivery Leader, Mercer India
Sankar Narayan S - Global Business Services India Site Head, Smith and Nephew
• Discussing the key elements and components of an effective innovation ecosystem
• Addressing considerations such as stakeholder alignment, managing intellectual property and measuring impact of innovation to build a sustainable ecosystem
• Identifying potential partners, establishing collaborative platforms, and fostering an environment that encourages experimentation and risk-taking
Kapil Khaneja
Director of GBS India & Chair, India Management GroupBT Global Business Services
It’s All About the Talent!
2:40 pm - 3:20 pm
Women Leaders Panel Discussion: Cultivating the Next Generation of Women Leaders in India's Shared Services
Apeksha Gupte -
Director Strategic HR Business Partner - GBS,
Smith and Nephew
Hemalatha Shankar - CBS TGRC Lead, Global VGO Lead, Cargill Women’s Network India Co-Lead - Cargill Business Solutions, Cargill
Pooja Jois - Head of Strategy and Programmes, Tesco Business Solutions
Pallavi Madap - Director – Finance Shared Services, dsm-firmenich
· Providing mentorship and sponsorship opportunities for women
· Creating a more inclusive and supportive workplace culture
· Breaking the bias between gender diversity & cognitive diversity
Hemalatha Shankar
CBS TGRC Lead, Global VGO Lead, Cargill Women’s Network India Co-Lead - Cargill Business SolutionsCargill
3:20 pm - 3:50 pm
Afternoon Tea and Networking Break
3:50 pm - 4:20 pm
Building the GCC & GBS Leaders of the Future
Keith Lazaro -
Senior Director, Global Colleague Services Transformation,
Otis Elevator Co.
• Cultivating leaders who embrace change, innovation, and rapid decision-making to lead dynamic GBS environments
• Equipping future leaders with digital acumen and a creative mindset to drive transformative technologies across GCC operations
• Developing leaders with diverse perspectives and a global outlook to lead cross-cultural teams and navigate international markets
4:20 pm - 5:00 pm
Panel Discussion: Creating a Positive Employee Experience to Drive Business Growth
Sankar Narayan S -
Global Business Services India Site Head,
Smith and Nephew
Shalini Nataraj - Global Head, HR Transformation & Delivery, A.P. Moller - Maersk
Sheeba Joshua - Senior Director - Global Business Services, AstraZeneca India
Let’s connect the dots between engaged employees and good business results. Why is it important to have an engaged workforce and how can we create it?
• Initiatives to create a positive work environment that promotes employee well-being, satisfaction, and productivity
• Addressing the role of leadership, organisational culture, and communication in shaping employee experience and fostering a sense of belonging and purpose
• How will Generative AI influence our future workplace and workforce?
