India's Leading Shared Services & GCC Summit
16 - 19 April, 2024
| JW Marriott Bengaluru, India
Professional GBS® Certification - Monday, 15 April 2024
This GBS Certification Course offers a 1-Day Immersive Experience where students have the opportunity to complete the Service Management Module. Service Management encompasses all aspects of defining, building and running Services for the business. These topics are crucial for the effective and efficient operation of a service organization. This course employs the brand building framework of “Who we serve, What we do, and How we meet the business needs” and teaches how to prioritize value delivery. Upon successful completion, students will receive their P-GBS Pillar Certification in Service Management.
Professional GBS® Certification Day - Monday, 15 April 2024
Pre-Conference Site Visit at Cargill & Diageo - Tuesday, 16 April 2024
Conference Day One - Wednesday, 17, April, 2024
Conference Day Two – Thursday, 18 April, 2024
Post-Conference SSON Masterclass - Friday, 19 April 2024
Thomson Reuters Private Lunch - Conference Day One, 17 April 2024
India is the unquestioned Global Business Services (GBS) and IT technology factory for the world. And that demand just continues to grow. However, the skills and capabilities needed by individuals to succeed in this changing landscape are quickly shifting. The demand for transformational leadership is skyrocketing while basic transaction management, programming and technology operations roles are declining. This situation is both an opportunity and a threat for individuals, depending on whether they upskill or not.
Even as GCCs are trying to bring and develop leadership and transformational skills inside, they find that there is no easy way to quickly upskill GBS leadership talent. There are trainings available on six-sigma operations, on BPR for work processes, and for functional certifications for SMEs, but there is nothing available for accelerating GBS leadership growth. That is until now. The SSON and Inixia partnership is bringing the best-in-class Professional GBS training to India for the first time. This is direct experience coaching from legendary GBS industry founders like Filippo Passerini and Tony Saldanha.
By providing a rigorous, comprehensive certification focused on the latest GBS methodologies and capabilities, the Professional GBS Certification Program enables organisations to consistently build the skills needed to support growing demands for value creation and digital transformation in 2024 and beyond.
This is your opportunity to earn your Professional GBS Certification in Service Management at the GCC Week India Conference.
Registration is available online here: https://www.ssonetwork.com/events-gbscertification-india/srspricing
For questions, please contact: naomi.secor@ssonetwork.com
9:00 am - 5:00 pm
GBS Certification: Service Management Module
Tony Saldanha -
CEO,
Inixia
Naomi Secor - Global Managing Director, SSON Research & Analytics
Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organization. This course uses the brand-building framework of Who we serve, What we do, and How we meet the business needs and teaches how to focus on value delivery.
The Professional GBS® curriculum encapsulates the key learnings from GBS pioneers across five training modules: Foundations, Service Management, Operations Management, Transformation, and Leadership.
Onsite at Shared Services & GCC Week India, attendees have the opportunity to earn a module certification in GBS Service Management, and they may continue their certification online to obtain their Professional GBS® Master. This offering provides the most comprehensive training on the critical skills and latest methodologies to excel in GBS roles!
Registration is available online here: https://www.ssonetwork.com/events-gbscertification-india/srspricing
For more information, please contact naomi.secor@ssonetwork.com
