India's Leading Shared Services & GCC Summit
16 - 19 April, 2024
| JW Marriott Bengaluru, India
Conference Day One - Wednesday, 17 April 2024
Hear from our exciting lineup of industry experts and thought leaders on Day 1 conference.
Professional GBS® Certification Day - Monday, 15 April 2024
Pre-Conference Site Visit at Cargill & Diageo - Tuesday, 16 April 2024
Conference Day One - Wednesday, 17, April, 2024
Conference Day Two – Thursday, 18 April, 2024
Post-Conference SSON Masterclass - Friday, 19 April 2024
Thomson Reuters Private Lunch - Conference Day One, 17 April 2024
Positioning GCCs as Global Digital and Innovation Hubs
8:30 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome & Opening Greeting by SSON
8:55 am - 9:00 am
Opening Remarks from Chairperson
Sankar Narayan S -
Global Business Services India Site Head,
Smith and Nephew
9:00 am - 9:15 am
SSON Research & Analytics Presents the 2024 State of GCC Industry Market Data
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
Sponsored by: SSON Research & Analytics
9:15 am - 9:45 am
Opening Keynote: Leveraging an Applied Research Model to Drive Innovation in GBS: A Tesco Case Study
Sumit Mitra -
CEO, Tesco Global Business Service & Tesco Bengaluru,
Tesco
· Defining the vision, goals, and objectives of the Applied Research Unit
· Creating a roadmap for implementation including prioritization of AI initiatives and defining the unit’s role within the organization
· Fostering a culture of collaboration and cross-functional partnerships
· Driving a culture of transformation and business change
9:45 am - 10:15 am
Maximizing ROI from AI Investments in 2024 – Creating a Baseline View for Productivity and Efficiency
Saurabh Sharma -
Senior Vice President, Growth and Demand Generation,
ProHance
Ashish Kumar Jha - Vice President - Head of Business Automation, First American
Manu Mittal - Vice President, Head – Transition & Strategic Program Management, Straive
The increasing investments in AI present significant opportunities for organizations to drive efficiency, enhance CX, and generate revenues. However, demonstrating a return on investment (ROI) from AI initiatives remains a challenge, primarily due to the lack of baseline metrics on efficiency and productivity.
Sponsored by: Prohance
10:15 am - 10:55 am
Panel Discussion: The Shared Services Generative AI Disruption: Hype or Here to Stay?
Aparna Rao -
Country Head and Board Member CBS India,
Cargill
Geeta Gadekar - MD and CEO, Publicis Resources India
Dr. Mahesh Balaji - Head of Innovation - GBS, adidas
Sankar Narayan S - Global Business Services India Site Head, Smith and Nephew
· Understanding the capabilities and limitations of generative AI in shared services
· Exploring AI’s potential in data integrity, knowledge management and enhanced efficiency
· Leveraging digital twins for process optimisation
· How can GCC’s focus on business value generation through Generative AI?
10:55 am - 11:15 am
Speed Networking Session
11:15 am - 11:45 am
Morning Tea and Networking Break
11:45 am - 12:15 pm
Deploying Generative AI to Drive Customer Service Excellence
Manoj Kalra -
SVP, Group Head Of GBS,
dsm-firmenich
“The last two decades have been all about change, whether it was because of RPA, ChatGPT, or AI. As a GBS, we are poised to be the frontrunner in adopting this. Through Generative AI, how do we increase our customer experience? How do we bring the best of it without taking away human intelligence? The best customer service comes together with right level of technology, human connect and feelings.”
· Experimenting with ChatGPT with our leave and HR policies to drive personalised customer interactions
· Exploring Gen AI’s role in transforming customer service delivery & optimising response times
Addressing concerns around data privacy and ethical considerations
12:15 pm - 1:00 pm
Functional Case Studies - Lightening Round
During this fast and furious session, attendees will hear three Real-World Case Studies of Generative AI.
Lightning Round – Real-World Case Studies of Generative AI
Sustainability
12:15 pm - 12:30 pm Driving Sustainability Forward with Gen AI Naveen Mohan - GBS Head - Asia-Pacific, Siemens Technology and Services Pvt. Ltd.Harnessing Gen AI for sustainable solutions from optimising resource management to monitoring carbon footprint
Procurement / Supply Chain Optimisation
12:30 pm - 12:45 pm Optimising Procurement with Gen AI Amit Choudhury - VP, Supplier Operations, UnileverEnhancing efficiency and decision-making within procurement
Invoice Processing
12:45 pm - 1:00 pm Detecting Risky Behaviours in Accounts Payable Process with Gen AI CA Sudesh Jain - Vice President & Head - Group Finance Shared Services, Adani GroupStrengthening the accounts payable process workflow
AI-Enabled Automation in Shared Services
1:00 pm - 2:10 pm
Lunch & Networking Break
*Selected participants will be attending a Private Lunch session where we bring together senior leaders for a thought-provoking discussion over lunch.
Sponsored by: Thomson Reuters
2:10 pm - 2:50 pm
Panel Discussion:Deploying Advanced Analytics for Process Optimisation and Deliver Business Outcomes
Aneelkumar Savalagi -
Head of IT Infrastructure Engineering and Operations,
Giant Eagle
Rahul Rai - Managing Director, T.E.N Global Business Services
Vinod Elangovan - Innovation & Analytics Director, Digital Solutions, AB InBev
Ankur Garg - Global Head (CI, Digital Transformation & Strategy), Halliburton
Sankar Narayan S - Global Business Services India Site Head, Smith and Nephew
· Building a Culture of Analytics: Looking at data governance, skill development, organisational alignment
· Discussing use cases such as predictive analytics and process mining to streamline workflows, and enhance efficiency
· Sharing best practices and challenges
2:50 pm - 3:20 pm
Streamlining Operations with Process Standardisation for Efficiency and Consistency
Nitin Jain -
CEO & Executive Director,
Welspun Transformation Services Limited
- Achieving operational excellence to deliver consistent outcomes
- Factoring in stakeholder alignment, change management, and cultural factors
- Deploying process standardisation roadmap with process mapping, documentation, and continuous improvement
3:20 pm - 3:50 pm
Unleashing Efficiency within Infinera through RPA & AI
Navin Bhatia -
Head of Global Shared Services,
Infinera India Pvt. Ltd
· Automating and removing redundant processes to expedite functions and support shareholder value
· Sharing use cases of implementing RPA & AI in cash application and expense reports
· Driving cost savings and maximizing ROI
3:50 pm - 4:20 pm
Afternoon Tea and Networking Break
4:20 pm - 5:00 pm
Panel Discussion:Designing and Sustaining a Culture of Continuous Improvement for Agile Transformation
Sandeep Poddar -
Global Head of Record to Report & India Site Lead,
Philip Morris International
Anand Patkar - Head of Shared Service Center, Clariant India Pvt. Ltd.
Yogesh Sehgal - Global Head of Finance Operations, M&G Plc
Deepak Motwani - Head of Shared Services & Group Financial Controller, Assudamal & Sons (HK)
Sankar Narayan S - Global Business Services India Site Head, Smith and Nephew
· Highlighting the relevance of transformation & change management
· Enabling tools & technologies for continuous improvement and fostering value creation
· Strategies for employee engagement & empowerment for a sustained agile culture
Sandeep Poddar
Global Head of Record to Report & India Site LeadPhilip Morris International
5:00 pm - 5:30 pm
Expanding GCC Scope to Deliver Greater Value and Service Delivery
Navaneetha Krishnan Sundar Rajan -
Head GBS (India),
Bunge India Ltd.
S. Navaneetha Krishnan heads the Business Services of Bunge in India. From its initiation in 2017 till now, Bunge Business Services has grown consistently across functions supporting more than 20 countries. His main priorities for the organization are Service Delivery Excellence, Scope Expansion and Value creation. He believes, focus on people, building new capabilities and adopting latest technologies will drive priorities, deliver value and help to be more competitive.
· Expanding existing scope of services in Finance & Accounting, HR Operations, Procurement, Enterprise Data Management and IT services
· Analysing current operations & foreseeing opportunities to add new functions and capabilities
· Value creation and business partnering beyond service delivery
5:30 pm - 6:00 pm
Scaling Up the Global Capability Centre to Make it the Partner of Choice for the Business
Abhishek Jain -
General Manager (GM) - India Centre of Excellence (CoE),
Atlas Copco
· Incorporating new functions horizontally to the centre as they grow
· Examining the challenges and strategies involved in scaling up operations
· Reworking talent acquisition and operational processes to handle increased service volume and complexity
