The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Asia are looking at ways to differentiate themselves while value-adding to the Shared Services eco-system in the region. Tapping on our global network and our very own advisory board members, the team at...

Find out who will be attending SS&GCC Week India 2024!Download the full attendee list to see the industry and job profile breakdown.

The inaugural Shared Services & GCC Week India 2023 concluded on a successful note. With over 40 thought leaders sharing their perspectives and insights across the 4-day event, we trust you came back with inspirational use cases and key takeaways to position your GCC/GBS as technology innovation hubs and business...

Did you know that with 1,641 shared services centres in India, it makes up nearly 15% of the entire shared services industry across the globe? India also contains some of the most mature shared service organisations and GBS centers in the world, comparable to that of the US, the country...

This Thomson Reuters x SSON report encapsulates the strategies of 20 leaders shaping the future of shared services. Mature shared service organisations in the Asian region are adapting their centres to deliver everyday excellence for their employees, stakeholders and customers. With increasing investments in technologies and people, shared service centres are...

In a recent analysis of countries’ value-add by SSON Research & Analytics, India ranked first in four key categories: cost effectiveness, workforce availability, skills availability, and productivity. Nowhere else in the world do these four factors intersect as they do in India. That is why global multinationals continue to build...

In the last few years, we've seen that India’s GCCs proved that their capabilities extend far beyond pure delivery. A recent survey from SSON Research & Analytics confirms that over 70% of India’s global capability centres act as global hubs for digital skills and delivery.As India's GCCs evolve towards positioning...

With Shared Services & Outsourcing Week India 2023 fast approaching, SSON's Global Managing Director, Naomi Secor interviewed Priyaranjan Jha, Head of GBS Operations at PepsiCo to find out his plans for growth.In this exclusive article, he was asked how PepsiCo remains at the forefront of bringing non-traditional services into GBS...

Retail giant Tesco started its captive centre in India almost two decades ago. The captive centre originally started with transactional, repetitive and process-based work. However, with decreasing market share and losses, a new vision was born. They wanted to create the Next-Generation BusinessService Centre.We sat down in conversation with Sumit...