Event Information

Sneak Preview to #SSOWAsia's Preliminary Agenda

Sneak Preview to #SSOWAsia's Preliminary Agenda

We are in the midst of crafting the new programme for 2020. In the meantime, take a sneak peek at our preliminary agenda**.

** As this is a preliminary agenda, the programme is subject to change. 
The Asian's Shared Services 2019 Visual Analytic Workbook

The Asian's Shared Services 2019 Visual Analytic Workbook

This Visual Analytics Workbook (VAW) will cover significant trends in Asia-Pacific’s Shared Services & Outsourcing Industry. It will:

  • Begin with a landscape of Shared Services 
  • Introduce ‘agile’ as a project management methodology for Global Business Services (GBS)
  • Feature insights from Shared Services professionals about how Asia can maintain its competitive edge
  • Dive into the scope of Centres of Excellence (COEs) and the challenges in building a COE
  • Cover challenges faced by outsourcing providers
  • Share benchmarks on attrition and finance & accounting (F&A) from SSON Analytics’ global benchmarking study

Take a look at the VAW and navigate your way through the report. 

Centre of Excellence - Shared Services Value Driver

Centre of Excellence - Shared Services Value Driver

The shared services market is being transformed by a growing emphasis on centres of expertise (COEs), which is indicative of a continuous industry commitment to improving productivity and efficiency.

This is particularly evident in the finance expertise, RPA and intelligent automation, and IT support sectors in Asia, where data analytics or management, HR expertise, and automation audit and controls make up the bulk of the focus for COEs.

Nevertheless, industry players must be keenly aware of the key differences between shared services and COEs. To dig deeper into this aspect of the business, we speak with Siddhartha Banerjee, who currently spearheads the UI-UX COE at Vodafone Shared Services in India.

In this report, Banerjee elaborates on these differences, and how they can be used such that shared services and COEs can complement each other for improved outcomes in productivity and efficiency.

Download our report to get the full story!


Finance Transformation Flyer

Finance Transformation Flyer

We all know that the finance function has evolved over the years and traditional focus on reports, transactions and numbers are no longer key responsibilities of your day-to-day work. 

How can we harness technology to make our finance activities more streamlined and efficient? How can we derive more value from our finance shared services processes? How can we stay ahead of the finance disruption curve? 

Join the conversation with industry leaders at the 22nd Asian Shared Services & Outsourcing Week and take-away key insights on how you can future-proof your finance function. Some of these keynote speakers include:

  1. Rakesh Malani, Chief Financial Officer & Board Member, Carousell
  2. Tom van der Lee, Chief Financial Officer, Dairy Farm
  3. Sai Kuan Yuen, Assistant Chief Executive & Director (Service, Innovation & Compliance), VITAL Shared Services, Ministry of Finance
  4. Bibek Agarwala, Vice President, Chief Financial Officer – Lifestyle Business, Raymond
  5. Etienne Callafe, Chief Financial Officer, Sourcing & Global Supply Chain, Decathlon

and many more... 

Download the Finance Transformation flyer to find out more. 

HR Transformation Flyer

HR Transformation Flyer

We all know that the HR function has evolved over the years and traditional focus on administrative reports, numbers and processes are no longer key responsibilities of your day-to-day work

How can we harness technology to make our HR activities more streamlined and efficient? How can we derive more value from our HR shared services processes? How can we stay ahead of the HR disruption curve? 

Join the conversation with industry leaders at the 22nd Asian Shared Services & Outsourcing Week and take-away key insights on how you can future-proof your HR function. Some of these keynote speakers include:

  • Rajeev Mall, President and Representative Director, Coca-Cola Bottlers Japan Business Services Inc.
  • Sai Kuan Yuen, Assistant Chief Executive & Director (Service, Innovation & Compliance), VITAL Shared Services, Ministry of Finance
  • Fua Nipah, Chief Services Officer, Global Business & Technical Solutions (GBTS), Mann + Hummel
  • Siddhartha Banerjee, General Manager, UI-UX Centre of Excellence, Vodafone
  • Claudio Quadarella, Executive Director, Operational Excellence, Standard Chartered Bank

and many more... 

Download the HR Transformation to find out more. 


SSOW Asia 2019 Attendee Snapshot

SSOW Asia 2019 Attendee Snapshot

Take a peek at who's attending #SSOWAsia 2019!

View SSOW Asia 2019 Post-Show Report

View SSOW Asia 2019 Post-Show Report

The 22nd Asian Shared Services & Outsourcing Week (SSOW Asia) ended on a successful note – and it is all thanks to you! With the theme of “Driving Agile Business Services & Centres of Excellence”, Asia’s business services leaders and practitioners exchanged valuable insights around digital transformation, value creation and change management.

SSOW Asia 2019 is proud to be Asia’s #1 strategic and high-level community gathering – made possible thanks to the support of all our valuable sponsors, esteemed speakers and of course the strong SSON community in the region.

Download the post-show report to see what you have missed! 

SSON Impact Awards 2020 Shortlisted Finalists

SSON Impact Awards 2020 Shortlisted Finalists

We are excited to announce the shortlist for the SSON Impact Awards Asia 2020. Entries this year have been extremely competitive with more than 200 submissions across 8 awards categories – the most we’ve ever received!

Take a look at the shortlisted finalists:

Finalists Announcement for SSON Impact Awards Asia 2019

We are excited to announce the shortlist for the SSON Impact Awards Asia 2019. Entries this year have been extremely competitive with more than 150 submissions across 8 awards categories – more than what we’ve ever received!

 Take a look at the shortlisted finalists per category: 

List of Finalist for SSON Impact Awards Asia 2019


  • AIG
  • Anheuser Busch Inbev
  • Aspiro Sdn Bhd
  • AstraZeneca India Private Limited
  • Charoen Pokphand Foods, PCL.
  • Coca-Cola Bottlers Business Services (Philippines)
  • DHL Asia Pacific Shared Services Sdn Bhd
  • Krungsri Consumer
  • MAS KREEDA
  • Mindtree Limited
  • PT Philip Morris Sampoerna International Service Center (SAMPOERNA)
  • Robert Bosch Engineering and Business Solutions Limited
  • Shell Shared Services (Asia) B.V.
  • Tesco
  • The Siam Cement PLC


  • Aboitiz Power Corporation
  • BASF Asia Pacific Service Center Sdn. Bhd.,
  • British American Tobacco Global Business Services Kuala Lumpur
  • Coca-Cola Bottlers Business Services (Philippines)
  • Coca-Cola Bottlers Japan Business Services Inc.
  • Fosun Finance Shared Service Center
  • DHL Asia Pacific Shared Services Sdn Bhd
  • Hindustan Coca-Cola Beverages Private Limited
  • JSW GBS
  • Olam Global Business Services
  • Procter & Gamble International Operations SA ROHQ (Manila Site)
  • Tesco
  • TNB Global Business Solutions Division (TENAGA NASIONAL BERHAD)
  • Unilever
  • UOB Group



  • BT Malaysia, GBS
  • Coca-Cola Bottlers Business Services (Philippines)
  • Eaton Global Financial Services & Systems (GFSS) Suzhou
  • Fosun Finance Shared Service Center
  • Hindustan Coca-Cola Beverages Private Limited
  • Intel Corporation
  • Lexmark Research and Development Corporation
  • Olam Global Business Services
  • Ramboll
  • Raymond Limited
  • Thai Oil Public Company Limited
  • Unilever



  • Coca-Cola Bottlers Business Services (Philippines)
  • Datamatics
  • Lexmark Research and Development Corporation
  • Mercer
  • PT Hanjaya Mandala Sampoerna Tbk. (SAMPOERNA)
  • Raymond Limited
  • Tesco
  • Unilever
  • UOB Group
  • VITAL, Ministry of Finance



  • AstraZeneca India Private Limited
  • Coca-Cola Bottlers Business Services (Philippines)
  • Coca-Cola Bottlers Japan Business Services Inc.
  • Hindustan Coca-Cola Beverages Private Limited
  • PT Hanjaya Mandala Sampoerna Tbk. (SAMPOERNA)
  • TNB Global Business Solutions Division (TENAGA NASIONAL BERHAD)
  • Unilever
  • UOB Group



  • AstraZeneca India Private Limited
  • BASF Asia Pacific Service Center Sdn. Bhd.
  • BT Malaysia, GBS
  • DHL Asia Pacific Shared Services Sdn Bhd
  • Gava Talent Solutions
  • Hewlett-Packard Inc.
  • Hilti Asia IT Services Sdn Bhd (HAITS)
  • Piramal Enterprises Limited



  • Central Land Council
  • Coca-Cola Bottlers Japan Business Services Inc.
  • Coca-Cola Bottlers Business Services (Philippines)
  • Hindustan Coca-Cola Beverages Private Limited
  • Pertamina Hulu Energi
  • TNB Global Business Solutions Division (TENAGA NASIONAL BERHAD)



  • Coca-Cola Bottlers Japan Business Services Inc.
  • Genpact
  • Global Upside
  • Hindustan Coca-Cola Beverages Private Limited
  • InfoSys BPM
  • IT Division, Malaysia Airports Holdings Berhad
  • Personiv

To secure your table, please contact our Enquiry Team at Enquiry@iqpc.com.sg or at +65 6722 9388.

SSON Impact Awards Brochure

SSON Impact Awards Brochure

The SSON Impact Awards is back!

As the Shared Services industry continues to evolve, it is time to acknowledge the impact your SSO has on businesses. How has your SSO impacted your business’s bottom-line? In what way has your SSO activity impacted on your employees and customers?

The SSON Impact Awards is a globally recognised, annual industry awards ceremony which honours and celebrates shared services & outsourcing teams who have exceeded industry standards in their SS&O initiatives.

Download the SSON Impact Awards brochure for more information.