Find out who will be attending SSOW Asia 2025 - including the companies and job titles. Download the list to see the full overview.

Explore Asia’s GBS Priorities in 2025

Download: The State of Shared Services in Asia – 2025 Outlook

The Shared Services landscape in Asia is undergoing a fundamental shift. From digitization and AI to enterprise value creation and workforce transformation, GBS leaders are stepping beyond transactional execution—and becoming business enablers.

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Why Download?

• Benchmark your current shared services maturity
• Understand where your peers are investing in tech and talent
• Prepare for high-value conversations at SSOW Asia 2025
• Align your roadmap with real market priorities
  

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

The Shared Services & Outsourcing Impact Awards is Asia's premier recognition platform for exceptional achievements in the Shared Services & Outsourcing industry.

Join us in celebrating the brightest minds and groundbreaking innovations that are driving the future of SSO. This year, we're turning up the magic with our "Arabian Nights" theme — a celebration of excellence set against a backdrop of opulence, mystique, and unforgettable moments.

What's Inside the Brochure:

• Discover the 11 Categories: Learn about the diverse range of categories, including 2 new categories: Service Provider of the Year and Technology of the Year
• Understand the Submission Process: Find out how to submit your organisation's outstanding SSO initiatives for consideration.
• Learn About the Judging Criteria: Discover the rigorous standards that our esteemed panel of industry experts will use to evaluate submissions.

Download the brochure now to learn more about the Shared Services & Outsourcing Impact Awards 2025 and start your journey towards recognition.

Explore Asia’s GBS Priorities in 2025

This exclusive market report, powered by SSON Research & Analytics, gives you a data-backed look at where Asia’s top-performing shared services are heading next.

Inside the Report:

• GBS Operating Models Understand why 90% of organizations in Asia are aligned with the GBS model—and how they’re balancing captive centers, hybrid delivery, and global capability centers (GCCs).
• Digital Maturity & Automation Trends Get the latest benchmarks on AI and automation adoption—42% are scaling intelligent automation, and the region’s strongest performers lead with workflow tools, RPA, and analytics.
• From Cost to Value Over 50% of GBS teams now define success by agility and business support, not just efficiency. Discover how analytics maturity (predictive vs. descriptive) is transforming decision-making.
• Talent & Workforce Priorities Find out why learning & development is now a core differentiator—and which digital skills (automation, data analytics, GenAI) are most in demand in the region.

Download the Report Now: Stay ahead of the curve with actionable insights from 200+ GBS leaders across Asia.

Explore the Full Speaker Line-Up and Agenda for SSOW Asia 2025

The Shared Services and Outsourcing Week (SSOW) Asia is where leaders from finance, HR, operations, IT, and GBS transformation come together to shape the future of shared services across the region. The 2025 agenda is now available for download—giving you early access to:

• Insights from 50+ confirmed speakers including Adani Group, PETRONAS, Kimberly-Clark, Siemens, Google, and Sanofi
• Practical case studies on AI, Gen AI, process automation, and end-to-end GBS transformation
• Interactive sessions covering Finance, HR, Process Excellence, Digital, and Talent Strategy
• New formats like the Innovate-a-Thon and exclusive site visits to Singapore’s leading SSCs

SSOW Asia is built for professionals driving enterprise transformation and looking to benchmark their strategy against the most admired shared services in the region.

Download the agenda now to see why over 70% of our audience are senior decision-makers—and why you need to be in the room.

We welcomed close to 200 Shared Services & GBS professionals from Singapore, Malaysia, Philippines, China, Sri Lanka, India, Thailand and beyond for the Awards Night. The show-stopping Awards night provided many cherished moments as we celebrated the wins of Asia’s most inspiring and promising shared services and GBS centres who took home awards for 11 different categories including finance transformation, HR transformation, automation, DE&I, and more. Not only has the Awards night proven to be the best opportunity for the community to come together again, but it has also been a true platform where new ideas are explored, best practices are shared, and new relationships are formed.

Read on to discover the key highlights of the show in 2024!

Find out who will be attending the pre and post conference for SSOW Asia 2025 - including the companies and job titles. Download the list to see the full overview.

Download the SSOW Asia 2025 Post Show Report

Get the highlights, insights, and benchmarking results from Asia’s largest Shared Services & GBS gathering.

What’s Inside the Report?

• Event Highlights: Key takeaways from the 28th Annual SSOW Asia, including the SSON Impact Awards and brand-new formats like the Innovate-a-Thon and Speed Networking.
• Attendee Insights: Breakdown of functions, seniority levels, and sourcing models across 350+ participants from leading organisations.
• Benchmarking Data: Exclusive metrics on P2P, O2C, R2R, HR, and Procurement, including cost per invoice, reporting cycle times, and automation adoption rates.
• Industry Voices: Direct quotes from executives at IBM, Unilever, FedEx, LSEG, and more on technology, talent, and transformation.
• Future Outlook: Save the date for SSOW Asia 2026 (20–23 October, Singapore) and upcoming regional events in India, Malaysia, and the Philippines.

Download the full Post Show Report now and get the insights you need to stay ahead in the Shared Services & GBS landscape.

Find out who will be attending SSOW Asia 2024 - including the companies and job titles. Download the list to see the full overview.

Discover Asia’s Shared Services Trailblazers

Check out the 2025 SSON Impact Awards Asia Shortlist

Each year, the SSON Impact Awards Asia shines a spotlight on the shared services and GBS teams that are redefining excellence—across transformation, innovation, talent, automation, and customer centricity.

The 2025 shortlist is now LIVE. Inside this exclusive release, discover:

• The organisations leading Asia’s GBS evolution
• Shortlisted entries across 11 competitive categories, from Finance Transformation to Talent Management
• Benchmark-worthy case studies from regional and global players 
  

Find out who will be attending SSOW Asia 2025 - including the companies and job titles. Download the list to see the full overview.

We've surveyed over 200 Shared Services and GBS leaders from the region to find out their vision and priorities for the future of their GBS centres. Download the report to find out where your centre stand amongst your industry peers.

Find out the profiles who attended SSON Impact Awards Asia 2024!

Download the 2025 Sponsorship Guide to see the available opportunities for you to tap into Asia.

Industry Leadership: SSOW Asia is the premier platform for Shared Services and Outsourcing leaders to network and collaborate.

Target Audience: 86% of the audience are end-users, ensuring direct access to decision-makers.

Exclusive Insights: Gain valuable insights into audience investment priorities and challenges.

Integrated Marketing Opportunities: Optimize marketing efforts through tailored campaigns addressing various business needs.

Thought Leadership: Showcase expertise through panel discussions and presentations, positioning sponsors as industry leaders.

Diverse Sponsorship Packages: Choose from a variety of sponsorship options to meet specific business objectives, including brand awareness and lead generation.

Audience Insights: Attendee demographics, interests, and testimonials.

Access to Networking Outcomes: Insights into networking sessions and interactions.

Access Key Takeaways from the Conference: Review essential insights shared by industry leaders during the conference.

Benchmark Against Peers: The report includes industry standards benchmarking data.

Identify Learning Opportunities: Speakers, topics, and themes discussed at the conference.

Stay Updated on Industry Trends: The post-show report summarizes discussions on emerging trends such as generative AI and customer experience transformation, keeping participants informed about critical developments in their field.

SSCs in Asia are actively embracing digital transformation. While the pace varies, automation and data analytics are becoming key drivers for efficiency and innovation. Download this infographics piece to find out where you are as compared to your peers on this digital transformation journey.

The 27th Shared Services & Outsourcing Week Asia 2024 held from 15-18 October 2024 concluded on a successful note. We had 40 of Asia’s movers and shakers from the industry come together to share their perspectives and insights across the 4-day event. Our solution providers had the opportunity to engage and interact with all our 200+ GBS and Shared Services regional leaders through our speed networking sessions.

In addition, The SSON Impact Awards Asia 2024 held on 16 October 2024 was a night of celebrations as we witnessed the wins of Asia’s most inspiring and promising shared services and GBS centres who took home awards for 11 different categories including finance transformation, HR transformation, automation, DE&I, and more.

Read on to find out how you can be a part of this year's event!

Find out who will be attending SSOW Asia 2024 - including the companies and job titles. Download the list to see the full overview.

Explore the Full Speaker Line-Up and Agenda for SSOW Asia 2025

The Shared Services and Outsourcing Week (SSOW) Asia is where leaders from finance, HR, operations, IT, and GBS transformation come together to shape the future of shared services across the region. The 2025 agenda is now available for download—giving you early access to:

• Insights from 50+ confirmed speakers including Adani Group, PETRONAS, Kimberly-Clark, Siemens, Google, and Sanofi
• Practical case studies on AI, Gen AI, process automation, and end-to-end GBS transformation
• Interactive sessions covering Finance, HR, Process Excellence, Digital, and Talent Strategy
• New formats like the Innovate-a-Thon and exclusive site visits to Singapore’s leading SSCs

SSOW Asia is built for professionals driving enterprise transformation and looking to benchmark their strategy against the most admired shared services in the region.

Download the agenda now to see why over 70% of our audience are senior decision-makers—and why you need to be in the room.

According to data collected in SSON’s State of the Shared Services and Outsourcing Industry Survey in 2024, the shared services industry is incredibly developed in Asia. For example, the vast majority of Asia-based respondents described their organization as multifunctional and multi-country (60.75%). In contrast, less than 4% labelled their organization as single country and single function. This situates the majority of Asian shared service organizations (SSO) and Global Business Services (GBS) as very influential within the industry, as they have a generally large outreach.

Download the report for full insights into the Challenges, Geographical Trends, Talent, Techonological Priorities in Asia's Shared Services industry. Plus, exclusive interview with Mahesh Balaji, Head of Innovation, Adidas GBS.

Global Business Services (GBS) deals with various functions that support a company's core operations. By turning data into dollars, GBS can significantly improve a company's bottom line in many ways. Read all about Kimberly Clark's case study on how they turn 'Data to Dollar', learn all about:
-Their successful framework to use convert data to useful insights
-Their achieved results
-Key lessons from this journey

SSCs in Asia are actively embracing digital transformation. While the pace varies, automation and data analytics are becoming key drivers for efficiency and innovation. Download this infographics piece on how your company can tap onto these opportunities in the Shared Services industry in Asia.

Our judges have evaluated all your entries and have shortlisted these organisations for this year's Awards. Are you ready to find out?